2007 Mitsubishi Outlander

TL* THE CONTACT OWNS A 2007 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT SHE ATTEMPTED TO PUT HER SEAT BELT ON BUT IT FAILED TO RETRACT AND DID NOT CORRECTLY SECURE THE CONTACT. A GRINDING NOISE COULD BE HEARD WHEN BEING PULLED DOWN TO FASTEN. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 120,000. UPDATED 6/4/13 *CN UPDATED 06/14/2013 *JS

REAR PASSENGER WINDOWS COMING OUT OF THE TRACK AND OR OPENING OUT OF THE WINDOW, OPENING TO THE EXTERIOR OF THE VEHICLE, THEN WINDOWS ARE INOPERATIVE LEAVING THE VEHICLE NOT SAFETY. THE DOOR NEEDED TO DISARMED THE INNER PANEL TO WORK TO INSTALL THE WINDOWS IN THE TRACKS, IN A FEW OPERATIONS OF THE WINDOWS, IT GOIN OUT AGAIN. *TR

TL* THE CONTACT OWNS A 2007 MITSUBISHI OUTLANDER. WHILE THE CONTACT WAS DRIVING IN REVERSE, A LOUD BANGING NOISE WAS HEARD OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THE FRONT PASSENGER SIDE COIL SPRING FRACTURED AND DURING THE REPAIR PROCEDURE, THE FRONT DRIVER SIDE COIL SPRING FRACTURED UNEXPECTEDLY. BOTH COIL SPRINGS WERE REPLACED AND THE MECHANIC ADVISED THAT BOTH COIL SPRINGS WERE DEFECTIVE DUE TO A MANUFACTURER DESIGN FLAW. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. UPDATED 10/18/11*LJ UPDATED 12/14/11

ON 2/2/11 THE BRAKES FAILED WHEN MY DAUGHTER'S 2007 MITSUBISHI OUTLANDER WAS MOVED ONE CAR LENGTH FORWARD IN THE DIVE WAY. THE OUTLANDER STRUCK THE REAR OF OUR 2002 FORD WINDSTAR. THERE HAVE BEEN 3 OTHER INCIDENTS WITH THIS VEHICLE FAILING TO STOP WHEN THE BRAKES WERE APPLIED, 2 OF THEM RESULTED IN ACCIDENTS. I CHECKED ON-LINE FOR BRAKE PROBLEMS FOR MITSUBISHI OUTLANDER AND FOUND A RECALL FOR A DEFECTIVE "BRAKE BOOSTER VACUUM CHECK VALVE" DATED 3/10/2009 FOR 2008 AND 2009 MITSUBISHI OUTLANDERS. THE CHECK VALVE "STICKS" CAUSING INSUFFICIENT BRAKING ASSIST RESULTING IN INCREASED RISK OF CRASH. I CHECKED THE PART NUMBERS AT THE DEALER FOR THE DEFECTIVE PART. IT IS THE SAME PART USED IN THE BRAKE SYSTEM FOR MY DAUGHTER'S 2007 MITSUBISHI OUTLANDER. DEFECTIVE P/N 4630A055, REPLACEMENT P/N 4630A187. MITSUBISHI MUST BE HELD ACCOUNTABLE FOR THIS PROBLEM. HOW MANY LIVES HAS IT TAKEN?? *TR

I HAVE BEEN HAVING PROBLEMS WITH MY HEATER SINCE THE TIME I BOUGHT MY CAR. I CURRENTLY OWN A 2007 MITSUBISHI OUTLANDER. THE PROBLEM I AM HAVING DEALS WITH THE POOR INSIDE HEATING OF MY VEHICLE. FOR EXAMPLE, ONCE MY VEHICLE IS WARMED UP AND I AM DRIVING ALONG THE ROAD, I AM ABLE TO FEEL VERY HOT AIR COME OUT OF THE VENTS. HOWEVER, ANYTIME I STOP SOMEWHERE SUCH AS AT A RED LIGHT OR STOP SIGN, THE HEAT IMMEDIATELY DISAPPEARS AND FEELS LIKE FRIDGE AIR COMING THROUGH THE VENTS. ONCE I REV THE ENGINE UP, THE HOT AIR RETURNS. I BELIEVE THIS IS A SAFETY ISSUE THAT NEEDS TO BE DEALT WITH BECAUSE IF I AM STUCK ON THE HIGHWAY DURING A WINTER STORM, I DO NOT BELIEVE MY CAR WILL PUT OUT ENOUGH HOT AIR TO KEEP ME WARM. ALSO, FORGET ABOUT TRYING TO DEFROST THE WINDSHIELD AND WINDOWS. IF IT IS AROUND 20 DEGREES OUTSIDE AND I START MY VEHICLE AND LET IT WARM UP, EVEN THOUGH THE ENGINE IS 100% WARMED UP, IT DOES NOT PUT OUT ENOUGH HOT AIR TO DEFROST MY WINDSHIELD. THE AIR IS NO WHERE WARM ENOUGH TO EVEN MELT THE SNOW AND ICE LET ALONE THE FOG. BIG SAFETY PROBLEM IF I HAVE TO STOP SOMEWHERE AND I AM UNABLE TO DEFROST THE FOG ON MY WINDSHIELD. I HAVE TAKEN MY VEHICLE TO TWO SEPARATE MITSUBISHI SERVICE CENTERS AND THEY HAVE TRIED SEVERAL COMPUTER UPDATES, TESTS, AND TRIED REPLACING THE ENGINE HEATER DOOR, WITH NO REAL OUTCOME. I WAS TOLD THIS WAS THE WAY SOME OF THE 2007 MODELS WERE DESIGNED. THE SERVICE REP SPECIFICALLY TOLD ME THAT THIS WAS A DESIGN FLAW. I HAVE CONTACTED MITSUBISHI CORPORATE AND WAS TOLD MY VEHICLE IS RUNNING THE WAY IT WAS DESIGNED. THEY WILL NOT REIMBURSE ME TOWARDS A NEW VEHICLE OR DO ANYTHING TO TRY AND FIX THE PROBLEM. THEY WILL NOT ADMIT TO THE DESIGN FLAW. I AM VERY UNSATISFIED AND ALSO FEEL UNSAFE IN MY VEHICLE DURING THE WINTER. *TR

MY NAME IS [XXX] AND I HAVE REACHED OUT TO YOU FOR ASSISTANCE AS YOU CAN SEE FROM MY LAST EMAIL DATE OCTOBER 26, 2010. NEEDLESS TO SAY MY ISSUES HAVE STILL NOT BEEN RESOLVED AND I WOULD LIKE TO TAKE THIS TO A HIGHER LEVEL UNTIL ALL OF MY CONCERNS AND ISSUES WITH MY VEHICLE ARE FULLY HANDLED. I PURCHASED MY 2007 MITSUBISHI OUTLANDER BRAND NEW FROM THE DEALERSHIP AND PURCHASED IT AFTER READING SEVERAL EXCELLENT REVIEWS , RESEARCHING THE CAR AND KNOWING IT CAME WITH A WARRANTY FOR 5 YEARS/100,000 MILES. THIS WAS ONE OF THE KEY SELLING POINTS THAT INTRIGUED ME AND I WAS TOLD ANY AND EVERYTHING THAT SHOULD OR WOULD GO WRONG WITH THE CAR WOULD BE COVERED DURING THAT PERIOD, NO QUESTIONS OR HASSLES. I HAVE HAD NOTHING BUT TROUBLE AND HASSLE AND I VERY DISAPPOINTED IN MITSUBISHI AND FRANKLY I WILL NEVER RECOMMEND OR BUY ANOTHER MITSUBISHI AFTER THE POOR CONTINUED SERVICE I CONTINUE TO RECEIVE. I HAVE BROUGHT MY CAR IN FOR EVERY SINGLE MAINTENANCE AND TAKE VERY GOOD CAR OF IT. MY WINDOW SEAL WAS NOT SEALED PROPERLY, DRIVER'S SEAT BEGAN SQUEAKING AND MOVING BACK AND FORTH AND THE COVERS IN THE BACK SEAT AND TRUNK CAME OFF IN JANUARY 2010 AND I BROUGHT MY CAR IN , 1/14/10 AND BROUGHT THIS TO THE DEALER'S ATTENTION IN OXNARD. THEY ADVISED THEY FIXED THE ISSUE AND TIGHTENED THE BOLTS UNDER THE SEAT. THE COVERS THEY SNAPPED ON SO HARD THE CAME OFF AND WERE BROKE, THE OTHERS THEY GLUED? THE SEAL ON THE WINDOW CONTINUED TO MAKE NOISE. WEEKS LATER THE SEAT WAS DOING THE SAME THING AGAIN AND I HAVE BROUGHT IT IN: 03/30/10, 04/12/10, 05/12/10, 05/24/10, 09/30/10, 11/4/10 AND 12/2/10 ALL FOR THE SAME ISSUE WITH THE SEAT AND IT IS STILL NOT FIXED. I HOPE YOU CAN SEE AND UNDERSTAND NOW WHY I'M SO UPSET. I HAVE HAD THIS EXPERIENCE WITH EVERY SINGLE ISSUE I BRING UP AT THIS DEALERSHIP. I HAVE BEEN WORKING WITH LUPE @ YOUR CORPORATE OFFICE, WHO IS WONDERFUL, BUT SHE CAN ONLY DO SO MUCH AND I DO NOT BELIEVE THIS IS HER FAULT. ON 1. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5