2015 Mini Cooper

On my 2015 MINI Cooper Hardtop 4 Door (VIN: [XXX]), the driver's side halogen headlight suddenly stopped working. When I attempted to replace the bulb, I discovered that the headlight connector/pig tail had melted on one side, one of the electrical wires had burned completely through, and there was a strong odor coming from the rear of the headlight assembly. This was not simply a burned-out bulb. The connector and wiring sustained heat damage that appears to have resulted from an electrical failure. Because of the melted connector, burned wiring, and strong burning small, I believe this created a potential fire hazard. It must be noted that there have not been any changes to the lighting or electrical system since purchasing my car and I am the first and only owner. I contacted my mini dealership and was informed that the connector is not available separately for my year, make, and model for my car and the only option is the purchase the entire headlight assembly. The cost for the assembly is $615 and while the exact charge for labor is not known at this time, from my experience, it will be between $200-$500. After researching his issue. I found reports from other MINI owners describing similar failures involved melted headlight connector and burned wiring on vehicles with halogen headlights. Based on these reports and my own experience, I am cornered this may represent a recurring safety-related defect rather than normal wear and tear. I am submitting this complaint so NHTSA can evaluate whether this issue warrants investigation. I have photographs documenting the melted connector, burned wiring, and resulting damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The sensors do not work. The car does not tell me when oil is needed, when my tires are low. No sensors work in the car. The dealer, Mini Of Edison, states FOUND INTERNAL HARDWARE FAULTS. But are stating its costs 2300.00 to fix. This is a huge safety issue.Ive been having to guess when my oil is low and when my tires are low. This has been going on since September 2023, the car was only bought in May 2023.

While driving on freeway in 109 degree temp the service engine light came on. Proceeded with trip home (approx 2 hrs). Made a service appt online with Mini of Stevens Creek which was for 3 days later. Upon inspection it was found that vehicle had multiple problems. Service Advisor would not allow me to drive vehicle home while awaiting parts that were on B/O. Estimated it could be as long as 2 months before repaired because there were 391 units coming in next delivery but my vehicle was number 403 on the list requiring this part and would have to wait for the following months delivery. I was quite alarmed of the repairs needed since my vehicle has <28,000 miles and well maintained.

TL* THE CONTACT OWNS A 2015 MINI COOPER. WHILE DRIVING 35 MPH, THE CONTACT STOPPED AT A TRAFFIC LIGHT AND THE ENGINE SHUT OFF. THE CONTACT STATED THAT UNKNOWN WARNING INDICATORS ILLUMINATED AFTER THE FAILURE OCCURRED. AFTER MULTIPLE ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME. THE VEHICLE WAS TOWED TO BMW OF SAN ANTONIO (LOCATED AT 15507 W IH 10, SAN ANTONIO, TX 78249, (210) 732-7121) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 37,816.

TL* THE CONTACT OWNS A 2015 MINI COOPER. WHILE ATTEMPTING TO UNLOCK THE TRUNK WITH KEY FOB, THE TRUNK FAILED TO UNLOCK. THE CONTACT STARTED THE VEHICLE IN THE HOPE THAT IT WOULD UNLOCK THE TRUNK. WHEN THE CONTACT BEGAN TO WALK TOWARDS THE REAR OF THE VEHICLE, IT BEGAN TO ROLL DESPITE THE EMERGENCY BRAKE BEING ACTIVATED. THE VEHICLE CONTINUED TO ROLL OVER A LARGE CURB AND LANDED INTO THE FOUNDATION OF A NEIGHBORING HOME. THE VEHICLE RECEIVED DAMAGE TO THE REAR BUMPER AND UNDERCARRIAGE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BACK HOME. THE CONTACT STATED THAT THE BRAKE AND DRIVE TRAIN WARNING INDICATORS WERE ILLUMINATED. THE CONTACT NOTIFIED THE INSURANCE COMPANY AND DEALER. THE DEALER WAS UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

TL* THE CONTACT OWNS A 2015 MINI COOPER. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO UTILIZE THE HORN, IT FAILED TO SOUND. THE CONTACT STATED THAT THE HORN WOULD WORK ONLY IN CERTAIN AREAS ON THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS APPROXIMATELY 22,000.

THE SERVICE MANAGER INFORMED ME THAT STANDING WATER FROM THE CUP HOLDER HAD SPILLED DOWN INTO THE SHIFTER CONTROL BOX AND RUINED THE ASSEMBLY. FURTHERMORE, BECAUSE THIS WAS DEEMED TO BE 'EXTERNAL FORCES' THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY AND WILL COST ME OVER $1100.00 TO FIX IT . I COULDN'T IMAGINE THAT I HAVE HAD 'STANDING WATER' IN MY CUPHOLDER, AND THAT THIS WATER COULD HAVE SOMEHOW DAMAGED A SHIFTER CONTROL BOX THAT SHOULD HAVE BEEN SEALED INT THE FIRST PLACE. WITH FURTHER RESEARCH I FOUND THAT THIS IS A COMMON PROBLEM WITH THE MINI AS THE CUP HOLDERS HAVE TWO SCREWS IN THE BOTTOM THAT ALLOW FOR LEAKAGE DIRECTLY INTO THE SHIFTER CONTROL BOX THAT IS PLACED DIRECTLY UNDER IT. IT SEEMS TO ME THAT THIS IS A DESIGN FLAW WITH THE MINI; 1. THE CUP HOLDER LEAKS, 2. THE SHIFTER CONTROL BOX IS LOCATED DIRECTLY UNDER THIS POTENTIAL LEAK, AND 3. THE SHIFTER CONTROL BOX IS NOT SEALED. I SPOKE WITH BOTH MY SERVICE MANAGER AT MINI OF MURRY IN SALT LAKE CITY AS WELL AS TWO CUSTOMER SERVICE REPRESENTATIVES (1866- ASK-MINI) WHO INFORMED ME THAT THERE WOULD BE NO RESOLUTION WITH THIS MATTER AND THAT I WOULD INDEED HAVE TO PAY OUT OF POCKET FOR THE REPAIR. MY MINI HAS LESS THAN 16,000 MILES ON IT, AND I AM EXTREMELY CONCERNED WITH THE DESIGN FLAW OF THIS CAR. CLEARLY IF THERE IS A LEAK IN A CUP (FROM THE TEETH OF THE CUPHOLDER!) THAT COULD DAMAGE THE SHIFTER CONTROL, THIS COULD LEAD TO A VERY DANGEROUS SITUATION WHILE DRIVING.

I PURCHASED MY MINI COUNTRYMAN ON FEBRUARY 14, 2015 FROM THE LOCAL MINI DEALERSHIP. AT APPROX. 1447MILES, 7 MONTH INTO OWNERSHIP, I BEGAN HAVING TROUBLE WHEN TURNING ON THE CAR (THE CAR WAS STATIONARY) THE WARNING LIGHTS CAME ON FOR BRAKES, ABS AND TRACTION CONTROL AND REMAINED ON UNTIL CAR WAS TURNED OF REPEATEDLY OR DIVEN FOR A MILE AND THEN TURNED OF. I TOOK MY CAR BACK TO THE DEALERSHIP FOR REPAIRS ON: 10/02/2015 NO FAULTS IN THE ELECTRICAL SYSTEM WAS FOUND AND I WAS ASKED TO RETURN WHEN IT REOCCURS. 12/03/15 A FAULT MEMORY AND FAULTY R/F WHEEL SPEED SENSOR WAS DIAGNOSED, SENSOR WAS NOT IN STOCK. 12/04/15 I RETURNED WITH MY CAR TO HAVE THE FAULTY WHEEL SPEED SENSOR EXCHANGED. 12/05/15 TO 12/10/15 FAULTY RELUCTER WHEEL ON THE R/F WHEEL HUB, WHEEL SPEED SENSOR READINGS OFF, SIGNAL SCOPED AND R/F WHEEL HUB REPLACED. 12/28/15 AND ONGOING. ON 1/05/2016 MINI USA HAS GIVEN ME VERBAL ASSURANCE THAT I WILL GET THE CAR REPLACED WITH A NEW MINI OF MY CHOOSING.

MY 2015 MINI COOPER 4 DOOR HARDTOP WAS PARKED IN MY GARAGE. I STARTED IT BUT HAD NOT PUT IT INTO GEAR YET. I OPENED THE DOOR AND GOT OUT (CAR DIDN'T BUDGE) AND AS I WALKED BACK TOWARDS THE REAR, THE CAR LURCHED OUT OF PARK AND REVERSED WHICH CAUSED IT TO PIN ME IN BETWEEN THE CAR AND THE GARAGE BEAM AS IT CONTINUED TO ROLL QUICKLY BACKWARDS AS IF SOMEONE WAS ACCELERATING. WHEN CONTACTING MINI, THEY HAD ONE OF THEIR INSPECTORS COME (NO DOCUMENTATION PROVIDED TO ME). I WAS CALLED (AGAIN NO DOCUMENTATION) AND TOLD THAT THE ENGINEER FOUND NO FAULT IN THE TRANSMISSION OR ELECTRICAL SYSTEM AND THAT THIS WAS NOT A DEFECT. THEY HAVE SINCE BEEN UNRESPONSIVE WITH PROVIDING DOCUMENTATION, HAVEN'T BEEN ALE TO ACQUIRE PARTS TO FIX MY DAMAGED VEHICLE AND REFUSE TO ACKNOWLEDGE THAT THERE IS SOMETHING WRONG WITH SELLING A CAR THAT CAN KILL PEOPLE AND TO NOT HAVE PARTS FOR 4 MONTHS! I HAD MY CAR FOR A TOTAL OF 2 MONTHS TOTAL DRIVE TIME. IT'S BEEN IN THE SHOP FOR 4 MONTHS WITH NO RESOLUTION IN SIGHT.