2013 Mini Cooper

The contact owns a 2013 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

In July 2023, a recall letter I received from MINI states a defective Footwell Control Module “could potentially result in a short circuit, resulting in a potential thermal event which could increase the risk of a fire or injury.” It also states “a remedy is currently being developed.” I called the local MINI dealer service department, and that department had never heard of the defect or the recall, sending me in to MINI Customer Relations. The gentlemen I spoke with said he thought the car was safe to drive (nowhere mentioned in the letter), and he could not offer anything in writing to back-up his claim. When I said what if there is a fire in the car, he suggested I “evacuate the vehicle.” I asked for a loaner since I was and still am concerned the car is not in fact safe to drive without an official written confirmation from MINI explaining why and how MINI knows my affected car is safe to drive in light of “increased risk of a fire or injury” identified in the recall letter. He could not answer and sent me on to MINI’s “Executive Office.” I received a call from Alyssa in that office who confirmed that no loaner or alternative transportation would be provided and who offered no other solution beyond another assurance the car was safe to drive despite the specific reference to increased “risk of fire or injury” in the recall letter. Again, no supporting information was provided for that claim, so I remain uncertain as to the safety of my vehicle and will not drive it without a remedy. I offered to have MINI buy back the car if they are so sure it is safe since I will not try to sell the car to anyone else under the circumstances. Since then, nothing whatsoever has happened and my car just sits idle. Surely there is some remedy available for this sort of callous disregard of customer safety and lack of any remedy about a safety issue that MINI itself has acknowledged. I am hoping your office can help me get this resolved quickly.

The contact owns a 2013 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The fuel pump relay circuit board has a failed point in the soldering, causing the car to intermittently stall and die on the road. My safety was at risk because my car died randomly with no warning on a busy road. Can not even limp car to side of road. The part is being replaced by dealer where car was purchased, but a quick internet search provides thousands of similar results. There were no warning lights or any kind of code stored in the computer. I only had the car for one day before the car died so I am not aware of any prior warning signs.

There have been at least 7 write-ups about air bag failure on this model reported to you. When a passenger sits in the seat of my car, with the seat belt on, 01 the airbag light and seat belt light come on. If I have an accident the airbag on the passenger side will not deploy, leading to death or injury to the passenger. This has been reported to a MINI dealership. They will inspect it at my cost to see if it rates as a safety item. It is available for inspection as I can't drive it with a passenger and I can't leave my disabled wife alone at home. The car has 92323 miles on it. [XXX]--- [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle has a faulty seat sensor that causes the vehicle to default to having a non-occupied seat with warning lights. In this situation, a passenger will not have an air bag deploy even if they’re heavy enough to otherwise trigger the weight sensor. This is happening on my vehicle and, based on internet research, most other R56 models to the point of a market existing for electronic bypass modules. Mini will not repair for a reasonable cost.

Repeated experiences of sudden engine operational failure and reduced and/or complete loss of power while driving. The engine malfunction indicator lamp comes on. Car stalls and stops in traffic on the highway and on streets blocking traffic. Will not start again until powered off for periods between 5-15 minutes if at all. -First experienced the issue February 2020 and have intermittently experienced the same issue ever since. -Occurs when driving at a variety of speeds and a variety of fuel levels. -If diagnostics were able to reveal an issue both fuel pumps were noted as the cause on different occasions. The High Pressure Fuel Pump has been the most diagnosed and repaired issue. -Car has been diagnosed by the dealer and 3 independent service repair shops. Dealer stated no recall or existing issue that would cover this problem and have not received any notifications from the manufacture.

TAKATA RECALL: THE WARNING LIGHT IS ALWAYS ON THE PAST 6 MONTHS SAYING MY AIRBAG ON PASSENGER SIDE IS NOT OPERATIONAL. MINI DEALERS WANT TO CHARGE ME $145 PLUS TO CHECK IF THE AIRBAG IS DEFECTIVE. DON'T THEY HAVE TO CHECK THIS AT NO CHARGE FOR ME? I AM VERY CONCERNED FOR MY PASSENGERS, BUT CANNOT AFFORD TO DO THIS.REPAIR SHOP SAID RF SEAT OCCUPANCY SENSOR NEEDS REPLACEMENT. COST $1082. ADVISED ME TO CHECK WITH YOU IF THAT IS COVERED BY MINI. ISSUE #2: HAD TO REPLACE ALL 4 FAULTY IGNITION COILS. SERVICED THROTTLE BODY. COST ME MANY $$$$