2010 Mini Cooper

The dealer refused to perform the required FRM recall inspection and denied the recall without providing any of the federally required documentation. I was forced to pay out‑of‑pocket for the FRM module replacement even though my VIN is listed under the safety recall. MINI of Murray stated my FRM “failed,” but admitted they never opened the module, which is required to determine internal moisture intrusion. • The Service Manager stated they based their denial on “carpet and headliner moisture,” which is not part of the FRM recall inspection procedure. • I requested the FRM inspection report, photos, and the MINI Corporate denial code. I received none of these. • MINI Corporate Recall Team confirmed they had no documentation from the dealer and incorrectly stated that the module does not need to be opened. • Without a completed inspection uploaded to MINI Corporate, a denial code cannot be generated. • I was charged for the FRM replacement part, even though the recall should cover the repair if the module is affected. • The dealer only offered to waive a $149 programming fee. Safety Concern: The dealer failed to follow required recall procedures, failed to document the inspection, and denied federally mandated recall coverage without evidence. This violates recall protocol and leaves the safety defect unresolved. The module was replaced at my expense.

The vehicle is experiencing repeated failure of the Footwell module (FRM), a known defect acknowledged by MINI/BMW. During the two years I have owned the vehicle, the FRM has required four separate reflashes due to recurring malfunctions. The failure causes loss of proper power window operation, including the passenger window reversing or rolling down unexpectedly, and loss or malfunction of other body electrical functions controlled by the FRM. Headlamps will not turn off, resulting in a dead battery and electrical/intermittent dash light surges. The FRM failed again after a software reflash, which is a documented trigger for FRM internal memory corruption. MINI/BMW issued and Extended Limited Warranty for FRM failure, acknowledging this defect; however, I received the official notice after the warranty period had already expired, leaving no opportunity to repair the defect while covered. This failure affects safe operation of the vehicle, including the inability to properly secure windows and maintain normal electrical functionality. The issue is not due to wear or misuse, but an internal electronic defect recognized by the manufacturer. The repeated nature of the failure and reliance on reflashing demonstrate the defect was never fully resolved. I am reporting this issue to document the repeated failures, late manufacturer notification, and ongoing safety-related electrical system issues. I purchased the vehicle with 86,000 miles. It now has 100,000, well below the criteria for the LW. In the 14,000 miles and two years I have owned and driven it, it has required four FRM reflashings. Had I known about the Extended Limited Warranty, I would have had BMW repair it under said warranty. That wasn't possible because I received notice of the known failure after the ELW expired.

On Thursday I was driving my 2010 Mini Cooper S with 75,000 miles on it and there was a total and sudden power outage on the high way. I was able to get to the breakdown lane and had it towed. My mini certified garage ran the computer on it and the car started right up. It was due for an inspection so we did an oil and filter and put on some new tires. No issues were found and car was running well. We picked it up on Friday and Saturday morning after a short drive I was parking and smoke started pouring out from behind the steering wheel. I ran inside a coffee shop for help and they asked if there were flames. I went back out and opened the car door and there was loud noise and the hood was in flames. The entire dash was melted, the hood had a hole burned in it and with the fire rescue interventions the car was a total loss. No one was injured.

The passenger airbag with seat belt icon is always indicating no one is in the seat or not buckled. The alert icon for the lighting is also on and we have replaced bulbs and still won’t work and the windows at times just randomly stops would have to unplug battery for it to reset for the windows only. I just bought this car and have registered since. Was told there was several recalls with the same issue I am experiencing. Please include my car for the proper recalls so I can have a safe reliable vehicle for my family.

The contact owned a 2010 Mini Cooper S Hartop. The contact stated that while driving at 25 MPH with the two sunroofs open, the vehicle caught fire. There were flames underneath the rear of the vehicle. There were no warning lights illuminated. The contact opened the hood and threw baking soda on the flames but sustained burns to her hands and face, and medical attention was provided. The neighbors had used a fire extinguisher to put out the fire. The fire department was able to extinguish the fire. The airbags did not deploy. A police report was filed. There was no crash. The vehicle was previously taken to an independent mechanic who replaced the footwell control module. The vehicle was towed to a tow lot. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 130,000. The insurance deemed the vehicle a total loss.

COPY OF COMPLAINT sent to MINI USA today 9/2/24. (Removed my personal data -name, address, email, phone number): I have been waiting since JULY 2023 for notice of a fix for this DANGEROUS ISSUE of failed FOOTWELL MODULES that can CATCH ON FIRE! How is this either legal or humane? When I call, and I call regularly, to ask about any progress made in CORRECTING THE POTENTIALLY FATAL to the driver, problem, I'm asked to BE PATIENT...that a fix is being studied but none has become available. And, oh yes, always the "FOOTWELL FIRES are very very rare"...so I suppose if I have one and I DIE my heirs should take comfort in knowing that it was very very rare? Here's the bottom line. I spoke with a service manager at MINI OF LOVELAND and I will not divulge his name because he doesn't deserve to be reprimanded or hassled. I asked him if they were replacing ANY FOOTWELL MODULES BECAUSE OF THE RECALL. I was given the same BS about "working on creating a part that will fix it". Yeah, right. But here's the jewel in this conversation: When I asked what they'd do if my Footwell module failed for MECHANICAL REASONS he told me and I BELIEVE it's a fix that should be offered to all affected owners: "He told me that when FWMODULES in my make/model/year mini, fail (not catch fire but fail as they normally do - i.e. windows won't go up or down, OR turn signals and or/headlights won't work, etc. the fix for that also address the recall issue: REPLACE THE FOOTWELL WITH THE SAME PART with these modifications to address the corrosion/fire recall: They remove the old broken module. They clean out the entire footwell removing any signs of corrosion from the leaked in water. THEY PACK the module with material that will prevent moisture from seeping in. AND then they close it back up! AT NO CHARGE TO THE OWNER> I WANT THIS FIX! I deserve this fix as do other mini owners who are affected by this recall to prevent death or severe burns or both from failed footwell modules. THANKS