2011 Mini Cooper

I am filing this complaint against Keeler MINI in Latham, NY, and MINI USA regarding their refusal to provide a working recall remedy or alternative transportation under federal NHTSA Safety Recall 23V-337 (Footwell Control Module Moisture Intrusion). My 2011 MINI Cooper suffered an active, total failure of the Footwell Control Module—the precise component identified in Recall 23V-337. The module short-circuited, creating a constant parasitic power drain that disables the battery and renders the vehicle completely un-drivable. I have been without a functioning car for over three weeks. Keeler MINI claims the recall repair will take four weeks due to parts delays, yet they explicitly refuse to provide a dealer loaner or authorize a rental vehicle while holding my disabled car. Representatives from MINI USA Corporate explicitly confirmed to us that under official Service Bulletin SI B61 05 23, this recall qualifies for Alternative Mobility Solutions (AMS) rental reimbursement, and a MINI Regional Director confirmed I should receive a loaner. However, Keeler MINI's service staff refuses to issue a vehicle, screening our calls, ignoring repeated messages, and refusing to let us speak with service management. I am an elderly consumer with significant medical needs. Being left completely stranded without transportation for nearly a month has forced me to miss multiple critical specialist medical appointments (including follow-ups for a TIA/stroke, ophthalmology, physical therapy, and nephrology). This unreasonable barrier to a safety recall remedy poses a severe risk to my health and safety. Addendum: Keeler said parts are available for repair-will still take 4 weeks. I originally called Keeler 9-12 mos ago,every 2-4 wks for an appt that did not take 4 weeks. None available. Footwell Control Module currently totally broken

The contact owns a 2011 Mini Cooper. The contact stated that while driving at approximately 45 MPH in the rain with the windows rolled down, the driver's side and passenger's side windows failed to roll up. No warning light illuminated. Additionally, the headlights, windows, and daytime running lights became inoperable. The contact was unsure if the taillights were affected. The contact stated that the vehicle had been garage-kept. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System). The vehicle was towed to the local dealer, where it was diagnosed that the footwell control module had failed. The vehicle was not repaired because there was no extended warranty coverage. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 198,000.

My Mini Cooper has been showing repeated warnings stating “Start-off assistance inactive. Caution: vehicle may roll back!” for some time. This issue appears to relate to an existing recall involving potential electrical and starter/rollaway defects. The vehicle also has a persistent front parking light malfunction and intermittent electrical issues with the windows, which stop mid-way and roll back down automatically when the car shifts gears or moves slightly. In addition, the battery repeatedly dies, even though it was replaced with a brand-new one a few months ago. This suggests an underlying electrical drain or short, which could increase the risk of electrical fire or vehicle failure while driving. These malfunctions create significant safety concerns, as the vehicle may roll backward when stopped on an incline and could pose a fire risk due to the known recall. The car has not been safe to drive. The closest Mini dealership (Flow Mini of Raleigh - about 2 hours away) confirmed that the recall is open but refused to provide or authorize a tow, even after I explained that the vehicle could not be safely driven to their location about 2 hours away. The problem has been ongoing for several years, worsening over time. Warning messages appear intermittently but frequently, especially during start-up or when stopped on slopes. Mini USA has not inspected or repaired the vehicle, and their representatives have stated they will not assist with transport to the dealership despite the known recall risk. I called MINI USA directly, and recorded the whole ordeal. I was forwarded to 5 different departments, and the last person stated that because my car is out of warranty that there’s nothing they can do to help me - that any tow I opt for would have to be out-of-pocket. I was in the middle of explaining to her that my car has these very specific warnings and issues associated with this recall that is solely the fault of Mini, and she hung up on me.

After receiving your notice regarding my MiniCooper (VIN [XXX] ), I contacted my local dealer, Motor City Mini (where I purchased the vehicle) to schedule the inspection, and repairs if necessary. I was informed that the earliest inspection would be in September and they would need to keep the vehicle for several weeks to do the inspection. If repairs are required, they would need to keep 'the vehicle 'for additional weeks or months to complete the work. Loaner vehicles would not be available. In your letter, you state, "If your MINI dealer is unable to remedy the defect ...within a reasonable period of time, you may notify the Administrator. .." . I consider weeks to inspect and month(s) to repair unreasonable. Please advise on how I should proceed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I bought a used 2011 MINI Cooper S (R56) and it had a recall for the footwell module (FRM). I took it to the local MINI dealership and they said that MINI would not honor the recall because the FRM was replaced with a used FRM that was not properly programmed. They want to charge me over $1000 new FRM. I believe that the previous owner of the vehicle replaced the FRM before the recall. I believe that the corrosion that has lead to the recall affected the car before MINI announced the recall and the previous owner, to save money, replaced the FRM using a used part.

There has been a recall on my mini Cooper for sometime now. Over a year and a half at least. We have been patiently waiting for the remedy and still, do not have one. Our car, at times has become inoperable due to this recall. We took it to an auto shop, they ran a test and confirmed that the issues we are receiving are from the recall. I feel like this issue is taking a very long time for mini to fix and it is putting us out of money and causing lots of stress to us. I am filing this complaint in hopes this can provide a solution to us and mini.

The contact owns a 2011 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Mini Cooper. The contact stated that the rear taillights had stopped illuminating, the windows were not rolling up or down, and the driver's and passenger's side door buttons were not opening the door. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.