2010 Mini Cooper

I have made several attempts to reach out to dealer. The check engine light came on the same day I purchased car. I brought the car back, the dealer said they would replace it, but couldn't do the work that day. They provided me with a false inspection report. They never followed up with me after several months had gone by and several phone calls had been made with them refusing to return my call. The car turns off on its on while driving. The brakes are also not good on the car. I had to get an oil change, wiping blades after a month of having the car. The AC fan is also not functioning. I would like to escalate this issue, because I am unable to pass my state inspection as well as feeling unsafe to drive a car that can turn off anytime on the road while driving. I waited to take to inspection because I was waiting on the dealer to communicate when they will replace the part. after several months of refusing to respond to my phone calls and emails. I have decided to report their intentional negligence. I also purchased a warranty. through this company EPOVO auto group. I have not received a follow document certifying my warranty purchase through them. Uncertain of legitimacy of this warranty as well. I have filed a complaint with BBB and Federal Trade Commission. I have not received a response. The following failed inspection codes: P0014, P0015, MIL Command.

WHILE DRIVING, CARS AROUND ME WERE BEEPING WHEN I SWITCHED LANES AFTER SIGNALING AND STEPPED ON THE BRAKES. I WAS NEARLY REAR ENDED! COME TO FIND OUT ALL OF MY LIGHTING SYSTEMS WERE INOPERABLE. I HAD: *NO BRAKE LIGHTS *NO TURN SIGNALS *NO HAZARD LIGHTS *NO HEADLIGHTS *NO TAIL LIGHTS *WINDOWS WERE INOPERABLE. THE LIST GOES ON. THIS IS TERRIFYING TO HAVE HAPPEN WHILE DRIVING, AND EVEN WORSE, I DIDN'T REALIZE WHAT WAS HAPPENING UNTIL I HAD NEARLY BEEN HIT BY TWO DIFFERENT CARS. THIS WOULD HAVE BEEN EVEN WORSE HAD IT FAILED AT NIGHT. I HAD MY CAR TOWED TO THE DEALER TO BE DIAGNOSED. THE ISSUE IS THAT THE FOOTWELL MODULE (AKA FRM) HAD FAILED. THIS HAPPENED AT ONLY 41,000 MILES. APPARENTLY THIS IS EXTREMELY COMMON AND A LONG-KNOWN DEFECT ON MINI COOPERS. IN MY OPINION THERE NEEDS TO BE AN IMMEDIATE RECALL ON ALL AFFECTED FRMS. I LEARNED THAT MINI ISSUED A "SILENT RECALL" OF EXTENDED WARRANTIES, FROM 4 YEARS TO 8 YEARS, AND NOW TO 10 YEARS/156,000 MILES. I AM OUTSIDE OF WARRANTY 6 MONTHS BY TIME, BUT WITHIN WARRANTY BY 115,000 MILES. I CONTACTED MINI USA TO REQUEST THAT THEY COVER THE PART REPAIR, AS THIS IS A KNOWN DEFECTIVE PART IN MY CAR'S MODEL AND YEAR AND A CRITICAL SAFETY ISSUE. THEY HAVE REFUSED, DESPITE ME GETTING IN TOUCH THREE TIMES. I ALSO NOTIFIED CUSTOMER RELATIONS AT MINI USA THAT I NEVER RECEIVED NOTIFICATION OF THE WARRANTY EXTENSION ON THIS PART, OR ON ANY OTHER PART. ADDITIONALLY, I HAVE NOT RECEIVED ANY NOTIFICATION OF RECALLS THAT APPLY TO MY VEHICLE, THOUGH THROUGH MY RECENT RESEARCH I HAVE FOUND THAT SOME HAVE BEEN ISSUED. A QUICK GOOGLE SEARCH AS WELL AS DISCUSSIONS WITH MINI TECHS WILL REVEAL WIDESPREAD FRM FAILURE. MANY OTHER COMPLAINANTS ON THIS PAGE ARE REGARDING THE SAME ISSUE. HAS ANY INVESTIGATION TAKEN PLACE? IF NOT, I HOPE THERE WILL BE ONE.

I RECENTLY HAD MY FRONT BRAKE PADS AND ROTORS CHANGED ON MY MINI COOPER IN MARCH OF 2013. WITHIN THE PAST COUPLE OF WEEKS MY CAR'S WARNING SENSORS FOR THE BRAKES HAS GONE OFF AGAIN. AFTER CYCLING THRU IT WAS DETERMINED THAT THE REAR BRAKES NOW NEEDED CHANGING. I RECENTLY TOOK THE VEHICLE BACK TO MY SERVICE SHOP WHO GENERALLY DOES MY REPAIR WORK AND THEY ADVISED ME THAT MY LEFT REAR BRAKES WERE FINE - NO MAJOR PAD WEAR OR ROTOR DAMAGE - HOWEVER THE RIGHT SIDE CALIPER WAS WORKING OVERTIME AND HAD WORN DOWN THE REAR INSIDE BRAKE PAD COMPLETEY WHICH IS WHY THE WARNING BRAKE SENSOR WAS ACTIVATED. MY VEHICLE HAS SOMEWHERE AROUND 48250 MILES & STILL UNDER THE 4YR/50000 MILE WARRANTY. I SHOULDN'T HAVE TO REPLACE CALIPERS AT THIS STAGE. I TOOK MY VEHICLE TO GLOBAL IMPORTS (SATURDAY 5/25/13) TO ASK THAT VEHICLE BE PUT ON LIFT TO INSPECT & WAS TOLD AFTER ONLY LOOKING UP MY VIN INFO IN THEIR COMPUTER SYSTEM THAT IT WAS LIKELY TIME TO REPLACE BRAKES AND HOW MUCH IT WOULD COSTS. I ASKED TO HAVE VEHICLE LOOKED AT TWICE - WHICH THE SERVICE REP WOULD NOT HAVE VEHICLE LOOKED AT. THIS IS A SAFETY ISSUE AND SOMETHING THAT SHOULD BE COVERED BY BMW/MINI. I DO NOT DRIVE MY VEHICLE HARD AND MOST MILES ARE IN THE CITY GOING TO & FROM WORK AND HOME. SOME HIGHWAY MILES, WHEN TRAVELING. SINCE PURCHASING THIS VEHICLE FROM GLOBAL IMPORTS ATLANTA IN MAY 2010 - THERE HAVE BEEN PROBLEM AFTER PROBLEM WITH THIS VEHICLE AND I'M WONDERING IF I WAS SOLD A LEMON. I'M BEING TOLD BY MY BRAKE SERVICE GUY THAT JUST TO REPAIR THE RIGHT SIDE (BRAKES, ROTORS, CALIPER & SENSOR) IT WILL COST ME AROUND $650.00 TO FIX. I DONT KNOW IF THIS IS A PROBLEM WITH ALL MINI'S AT THIS MILEAGE OR JUST MINE - I DOUBT WHETHER GLOBAL WILL DO ANYTHING ABOUT THIS ISSUE BUT AT LEAST MY CONCERNS ARE DOCUMENTED FOR FUTURE MINI OWNER WHO MIGHT RUN INTO SIMILIAR ISSUE. *TR