WHILE OPENING AND LOCKING DOORS THE REMOTE CONTROL WAS INOPERABLE. CONSUMER HAD TO OPEN THE DOORS AND LOCK THE DOORS MANUALLY. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED THE DRIVER THERE WAS NOT A RECALL FOR THIS VEHICLE. CONSUMER TOLD THE MECHANIC THAT THE LOCKS HAD BEEN REPLACED NUMERO…
Read full complaint
WHILE OPENING AND LOCKING DOORS THE REMOTE CONTROL WAS INOPERABLE. CONSUMER HAD TO OPEN THE DOORS AND LOCK THE DOORS MANUALLY. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED THE DRIVER THERE WAS NOT A RECALL FOR THIS VEHICLE. CONSUMER TOLD THE MECHANIC THAT THE LOCKS HAD BEEN REPLACED NUMEROUS TIMES, BUT PROBLEM STILL EXISTS. *AK
NHTSA ODI #10067032
20,000 miles · Feb 25, 2004
Latches/locks/linkagesSeat BeltsStructure
CONSUMER COMPLAINED ABOUT AUTOMATIC DOOR LOCK PROBLEM. THE DOORS LOCKED WITHOUT NOTICE. CURRENTLY, HATCHBACK WILL NOT OPEN. ALSO, DRIVER'S SIDE SEAT BELT DID NOT RETRACT.*AK
NHTSA ODI #10059825
45,000 miles · Oct 31, 2003
Latches/locks/linkages
DOOR LOCKS ENGAGE INTERMITTENTLY BY THEMSELVES. THIS OCCURS BOTH WHEN THE VEHICLE IS RUNNING AND OFF, AND WHEN THE VEHICLE IS MOVING OR PARKED. *LA
NHTSA ODI #10045210
Mileage unknown · Jul 11, 2002
Latches/locks/linkages
WHILE TRYING TO EXIT VEHICLE DOOR LOCKS WILL NOT UNLOCK. CONSUMER STATES DOORS WILL BECOME INOPERABLE.*AK
NHTSA ODI #8013754
Mileage unknown · Dec 11, 2001
Latches/locks/linkages
AFTER LEAVING THE VEHICLE AFTER USE AND LOCKED OR UNLOCKED, IT WOULD BE UNLOCKED OR LOCKED WHEN RETURNED.
NHTSA ODI #9004904
Mileage unknown · Oct 1, 2001
Latches/locks/linkages
DOORS LOCK BY THEMSELVES WHETHER CONSUMER IS IN VEHICLE OR NOT. IT SEEMS TO BE WORSE IN HOT WEATHER. CONTACTED DEALER, AND DEALER HAD TRIED TWICE, BUT HAS NOT FIXED PROBLEM.*AK
NHTSA ODI #897128
Mileage unknown · Sep 17, 2001
Latches/locks/linkages
OUR DOORS LOCK BY THEMSELVES INTERMITTENTLY. MOSTLY HAPPENS WHEN VEHICLE IS SHUT OFF AND DOORS ARE UNLOCKED, AS THE PASSENGER SIDE DOOR IS OPENED THE DOORS (ALL) LOCK AGAIN. IT HAS HAPPENED A FEW TIMES WHEN THE DOORS ARE SHUT, THE VEHICLE WILL LOCK BY ITSELF. IT ONCE DID IT WITH A CHILD INSIDE AND WE HAD TO GET THE OTHER SET …
Read full complaint
OUR DOORS LOCK BY THEMSELVES INTERMITTENTLY. MOSTLY HAPPENS WHEN VEHICLE IS SHUT OFF AND DOORS ARE UNLOCKED, AS THE PASSENGER SIDE DOOR IS OPENED THE DOORS (ALL) LOCK AGAIN. IT HAS HAPPENED A FEW TIMES WHEN THE DOORS ARE SHUT, THE VEHICLE WILL LOCK BY ITSELF. IT ONCE DID IT WITH A CHILD INSIDE AND WE HAD TO GET THE OTHER SET OF KEYS TO UNLOCK IT. THIS COULD HAVE BEEN MORE OF A PROBLEM IF THE OTHER KEYS WERE NOT IN CLOSE POROXIMITY.*AK
NHTSA ODI #752303
Mileage unknown · May 21, 2001
Latches/locks/linkages
THERE HAS BEEN AN ONGOING PROBLEM WITH LOCK IMMEDIATELY RELOCKING AFTER UNLOCKING IS ATTEMPTED. THIS HAS BEEN INTO THE DEALERSHIP ON 8 SEPARATE SERVICE ATTEMPTS, INCLUDE AN ADDITIONAL PROBLEM THAT WAS DEVELOPED WITH GRINDING LOCKS. THIS IS A MAJOR SAFETY ISSUE, AND THE DEALER AND MANUFACTURER DO NOT FEEL THAT THIS IS A MAJOR SAF…
Read full complaint
THERE HAS BEEN AN ONGOING PROBLEM WITH LOCK IMMEDIATELY RELOCKING AFTER UNLOCKING IS ATTEMPTED. THIS HAS BEEN INTO THE DEALERSHIP ON 8 SEPARATE SERVICE ATTEMPTS, INCLUDE AN ADDITIONAL PROBLEM THAT WAS DEVELOPED WITH GRINDING LOCKS. THIS IS A MAJOR SAFETY ISSUE, AND THE DEALER AND MANUFACTURER DO NOT FEEL THAT THIS IS A MAJOR SAFETY/ SECURITY ISSUE.*AK
NHTSA ODI #745645
Mileage unknown · May 15, 2001
Latches/locks/linkages
WHEN ATTEMPTING TO EXIT OUT OF DRIVER'S SIDE DOOR, DRIVER'S SIDE DOOR FAILS TO OPEN FROM INSIDE, PREVENTING OCCUPANTS FROM EXITING VEHICLE. ALSO, SLIDING DOOR FAILS TO OPEN FROM INSIDE, PREVENTING OCCUPANTS FROM EXITING VEHICLE. CONSUMER HAS CONTACTED DEALER.*AK CONSUMER STATES PASSENGER SIDE DOOR AT TIMES DOES NOT OPEN, …
Read full complaint
WHEN ATTEMPTING TO EXIT OUT OF DRIVER'S SIDE DOOR, DRIVER'S SIDE DOOR FAILS TO OPEN FROM INSIDE, PREVENTING OCCUPANTS FROM EXITING VEHICLE. ALSO, SLIDING DOOR FAILS TO OPEN FROM INSIDE, PREVENTING OCCUPANTS FROM EXITING VEHICLE. CONSUMER HAS CONTACTED DEALER.*AK CONSUMER STATES PASSENGER SIDE DOOR AT TIMES DOES NOT OPEN, PASSENGER SIDE DOOR HAS TO BE DOUBLE CLICKED TO OPEN AND CLOSE. *JB
NHTSA ODI #888214
Mileage unknown · May 11, 2001
Latches/locks/linkages
THE SAFTEY ISSUE WITH MY MERCURY VILLAGER STARTED ON 2/18/99. THE DOOR LOCKS WILL LOCK BY THEMSELVES ON MANY OCCASIONS. THE DOORS WILL LOCK WHEN THE KEYS ARE IN THE IGNITION AND A DOOR IS SHUT, WHEN THE KEYS ARE OUT OF THE IGNITION, WHEN DRIVING OVER ANY BUMPS IN THE ROAD. AS OF TODAY, MY VEHICLE HAS BEEN IN FOR SERVICE FOR…
Read full complaint
THE SAFTEY ISSUE WITH MY MERCURY VILLAGER STARTED ON 2/18/99. THE DOOR LOCKS WILL LOCK BY THEMSELVES ON MANY OCCASIONS. THE DOORS WILL LOCK WHEN THE KEYS ARE IN THE IGNITION AND A DOOR IS SHUT, WHEN THE KEYS ARE OUT OF THE IGNITION, WHEN DRIVING OVER ANY BUMPS IN THE ROAD. AS OF TODAY, MY VEHICLE HAS BEEN IN FOR SERVICE FOR THE DOOR LOCKS 5 TIMES. A COUPLE OF WEEKS AGO MY 3 YEAR OLD WAS LOCKED IN THE CAR IN HIS CARSEAT WITH THE KEYS IN THE IGNITION. I LIVE IN KEY WEST FLORIDA AND IT IS BEGINNING TO GET VERY HOT HERE. I AM SERIOUSLY CONCERED WITH THE PROBLEM AND IT HAS BECOME A HUGE SAFETY CONCERN. I AM TIRED TO TAKING THE VEHICLE IN FOR SERVICING AND A MONTH OR TWO LATER IT IS BACK IN WITH THE SAME PROBLEM. I HAVE PHONED FORD CUSTOMER SERVICE. THEY HAD THE SERVICE MANGER FROM OUR ONE LOCAL DEALERSHIP CALL ME. (HIS PHONE CALL TOOK 2 WEEKS TO GET) WE EVENTUALLY SET UP ANOTHER APPOINTMENT FOR THE VAN. (AFTER I HAD TO WAIT ANOTHER WEEK WHILE HE WAS ON VACATION WHEN I ORIGINALLY CALLED HIM BACK.) I HAVE ESP COVERAGE ON MY VAN WHICH IS PAYING FOR PART OF THE RENTAL FEE FOR THE VAN I RENTED WHILE MINE IS IN THE 5TH TIME TRYING TO BE REPAIRED. I AM NOT SURE WHERE TO TURN AT THIS POINT WITH THESE SAFETY ISSUES!!! I AM BECOMING VERY DISGUSTED WITH THE ENTIRE PROCESS. I AM UTIMATELY AFRAID OF MY TODDLER BEING LOCKED IN A CAR IN KEY WEST WHEN IT IS 90 DEGREES. PLEASE RESPOND. FOLLOWING ARE THE DATES THE VEHICAL WAS IN FOR SERVICING FOR THE LOCKS: 2/18/99: 8/25/00: 10/02/00: 1/30/01: 2/28/01 : AND : 5/8/01. *AK
VEHICLE DESCRIPTION: MINIVANS. THE FUEL TANK VENT HOSE ALLOWS AIR TO VENT FROM THE FUEL TANK DURING REFUELING. CRACKS HAVE DEVELOPED IN THE VENT HOSE. IF (1) THE FUEL TANK IS OVERFILLED, NOT ALLOWING EXCESS FUEL IN THE VENT HOSE TO FLOW BACK INTO THE TANK, (2) THE VEHICLE IS DRIVEN ONLY A SHORT DISTANCE AFTER REFUELING AND, (3) THERE IS SUBSEQUENTLY SIGNIFICANT HEATING OF THE FUEL TANK, THE FUEL IN THE TANK CAN EXPAND INTO THE VENT HOSE AND LEAK FUEL.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
VEHICLE DESCRIPTION: PASSENGER MINI VANS EQUIPPED WITH AUTOMOTIVE BATTERIES SUPPLIED BY GNB TECHNOLOGIES. THESE BATTERIES HAVE A DEFECTIVE NEGATIVE POST THAT CAN CAUSE ACID LEAKAGE AND RELATED CORROSION DAMAGE.
Consequence & remedy
Consequence: THIS CONDITION CAN CAUSE A CATASTROPHIC FAILURE OF THE BATTERY WHICH COULD LEAD TO AN ENGINE FIRE OR BATTERY EXPLOSION.
Remedy: DEALERS WILL REPLACE THESE BATTERIES. UNTIL A NEW BATTERY IS OBTAINED, OWNERS SHOULD NOT ATTEMPT TO "JUMP START" THESE BATTERIES.
THE FOUR RUBBER FUEL LINE CONNECTOR HOSES THAT ARE SUPPLIED TO FORD WITH THE FUEL TANK ASSEMBLY WERE IMPROPERLY MANUFACTURED. THESE HOSES CAN DEVELOP CRACKS OR SPLITS RESULTING IN FUEL LEAKAGE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSPECT THE FUEL TANK ASSEMBLY FOR THE SUSPECT DATE CODES AND REPLACE THE FOUR RUBBER FUEL CONNECTOR HOSES IF NECESSARY.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3
EA00014 · Fuel Tank Vent Hose Leakage
Opened May 22, 2000 · Closed Jan 4, 2001
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
PERIODIC EXPOSURE TO LIQUID GASOLINE MAY RESULT IN EXTRACTION OF ANTIDEGRADANTS FROM THE SUBJECT FUEL TANK VENT HOSE.HOSES WHICH HAVE SUFFERED LOSS OF ANTIDEGRADANTS CAN DEVELOP CRACKS IN AREAS OF HIGH STRAIN.FUEL MAY SPRAY OR DRIP FROM CRACKED VENT HOSES FOLLOWING TANK FILL.STARTING AT JOB#1 1998 MY (CALIFORNIA EMISSIONS VEHICLES) AND JOB#1 1999 MY (FEDERAL EMISSIONS VEHICLES), THE SUBJECT VENT HOSE COMPOSITION CHANGED FROM NITRILE RUBBER HOSES WITH CHLOROPRENE RUBBER COVERS (NBR/CR) TO FLUOROCARBON RUBBER HOSES WITH AN OUTER LAYER BLEND OF NBR/PVC.THE CHANGES WERE MADE TO IMPROVE HYDRACARBON RESISTANCE FOR COMPLAINCE WITH NEW EVAPORATIVE EMISSIONS REGULATIONS.THE MODIFIED HOSES ARE ALSO SIGNIFICANTLY MORE RESISTANT TO DEGRADATION AND CRACKING.IN A LETTER DATED JANUARY 2, 2001, FORD NOTIFIED NHTSA THAT IT WILL CONDUCT A SAFETY RECALL CAMPAIGN TO REPLACE THE SUBJECT VENT HOSE IN AFFACTED VEHICLES.FORD WILL BEGIN NOTIFYING CUSTOMERS OF THE AFFECTED VEHICLES ON OR ABOUT THE WEEK OF FEBRUARY 12, 2001 TO RETURN THEIR VEHICLES TO DEALERS FOR REPLACEMENT OF THE FUEL TANK VENT HOSE WITH THE LATEST DESIGN LEVER PART.
SQ00008 · Unexpected Opening On Sliding Door
Opened May 12, 2000 · Closed Apr 1, 2002
Status: closed (inferred from source dates) · Structure
There is no summary currently available
EA99015 · Fuel Rail Hose Fitting Leakage
Opened Jun 29, 1999 · Closed Apr 18, 2001
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
THE ENGINEERING ANALYSIS CLOSING REPORT COVERS 1993-1998 MERCURY VILLAGER AND NISSAN QUEST MINIVANS.THESE TWO MINIVANS SHARE A COMMON BODY PLATFORM AND POWER TRAIN.BASED ON THE LOW NUMBER OF REPORTED INCIDENTS AND THE ABSENCE OF A DEMONSTRABLE FAILURE TREND, A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES IS NOT WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. SEE ENGINEERING CLOSING REPORT EA99-015 FOR DETAILS.
1997 Mercury Villager Problems, Complaints & Recalls | Skip That Year
Illustration