TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT SHE OPENED THE SUN ROOF AND WAS UNABLE TO GET THE SUN ROOF TO CLOSE. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC FOR DIAGNOSIS AND THE SUN ROOF WAS CLOSED. THE CONTACT WAS TOLD BY THE MECHANIC THAT THE MOTOR WAS FINE BUT SHE NEEDED TO REPLACE THE SWITCH. THE SW…
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TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT SHE OPENED THE SUN ROOF AND WAS UNABLE TO GET THE SUN ROOF TO CLOSE. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC FOR DIAGNOSIS AND THE SUN ROOF WAS CLOSED. THE CONTACT WAS TOLD BY THE MECHANIC THAT THE MOTOR WAS FINE BUT SHE NEEDED TO REPLACE THE SWITCH. THE SWITCH WAS REPLACED AND ONE WEEK AFTER HAVING IT REPAIRED, THE SUN ROOF WOULD NOT CLOSE. THE DEALER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 63,000. UPDATED 8/24/12 *CN
NHTSA ODI #10462089
141,000 miles · Mar 8, 2010
Visibility
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT OPENED HER SUNROOF AND THE LIFT ON THE PASSENGER SIDE DID NOT OPEN. THE CONTACT INFORMED THE DEALER AND THEY STATED THAT SHE WOULD HAVE TO HAVE THE LINER AND MOTOR REPAIRED. AFTER RESEARCHING THE PROBLEM SHE HAS FOUND SEVERAL CONSUMERS THAT HAS EXPERIENCED THE SAME FAILUR…
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TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT OPENED HER SUNROOF AND THE LIFT ON THE PASSENGER SIDE DID NOT OPEN. THE CONTACT INFORMED THE DEALER AND THEY STATED THAT SHE WOULD HAVE TO HAVE THE LINER AND MOTOR REPAIRED. AFTER RESEARCHING THE PROBLEM SHE HAS FOUND SEVERAL CONSUMERS THAT HAS EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS NOT CONTACTED AS OF YET. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 141000 AND THE APPROXIMATE CURRENT MILEAGE WAS 144500.
NHTSA ODI #10317761
99,000 miles · May 18, 2009
Visibility
TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CLIP ON THE DRIVER'S SIDE OF THE SUN ROOF FAILED AND PREVENTS THE SUN ROOF FROM CLOSING PROPERLY. THE CONTACT RESEARCHED THE ISSUE AND FOUND THAT IT WAS A VERY COMMON FAILURE. SHE CALLED THE DEALER AND WAS INFORMED THAT THE FAILURE WAS COMMON AND SHE WOULD BE RESPONSIBLE FOR THE …
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TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CLIP ON THE DRIVER'S SIDE OF THE SUN ROOF FAILED AND PREVENTS THE SUN ROOF FROM CLOSING PROPERLY. THE CONTACT RESEARCHED THE ISSUE AND FOUND THAT IT WAS A VERY COMMON FAILURE. SHE CALLED THE DEALER AND WAS INFORMED THAT THE FAILURE WAS COMMON AND SHE WOULD BE RESPONSIBLE FOR THE REPAIRS. THE CONTACT BELIEVES A RECALL SHOULD BE ISSUED. THE CURRENT AND FAILURE MILEAGES WERE 99,000.
NHTSA ODI #10269276
59,407 miles · Oct 31, 2005
Visibility
DT: CONTACT STATED THE HEATER BLOWER DISCONNECTED FROM UNDERNEATH THE DASHBOARD. THE DEALER SAID THE BLOWER MOVED FROM THE ATTACHMENT GROOVES, CAUSING IT TO DISCONNECT. THE SERVICE DEALER RECONNECTED THE BLOWER. THIS CORRECTED THE PROBLEM. *AK
NHTSA ODI #10141310
60,000 miles · Oct 12, 2004
EquipmentFuel System, GasolineSteeringInjury
I HAVE A 2002 COUGAR WITH 60K MILES AND I'VE ALREADY REPLACED THE FUEL PUMP,POWER STEERING PUMP, AND NOW THE HEATER CORE IS CLOGGED. ALTHOUGH LINCOLN/MERCURY IS THE ONLY ONE TO WORK ON THE CAR, THE WARRANTY WONT COVER A CLOG. THEY WILL COVER A LEAK...BUT NOT A CLOGG. HOW ASININE IS THAT? FIDELITY WARRANTY SERVICE IS A JOKE! …
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I HAVE A 2002 COUGAR WITH 60K MILES AND I'VE ALREADY REPLACED THE FUEL PUMP,POWER STEERING PUMP, AND NOW THE HEATER CORE IS CLOGGED. ALTHOUGH LINCOLN/MERCURY IS THE ONLY ONE TO WORK ON THE CAR, THE WARRANTY WONT COVER A CLOG. THEY WILL COVER A LEAK...BUT NOT A CLOGG. HOW ASININE IS THAT? FIDELITY WARRANTY SERVICE IS A JOKE! *NM
NHTSA ODI #10095615
800 miles · Aug 20, 2003
Visibility
PURCHASED VEHICLE JANUARY 2003. IN MARCH AND MAY TOOK CAR TO DEALERSHIP FOR DRIVER SIDE WINDOW LEAK. SEAL REPLACED BOTH TIMES. IN JULY TOOK VEHICLE TO DEALERSHIP FOR WINDOW LEAKS TO BOTH DRIVER AND PASSENGER SIDES. THEY REPLACED BOTH SEAL TRIM PIECE, RETAINER ASSY. SIDE RAILS AND SEALED WITH SILICONE. CAR IS STILL LEAKING O…
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PURCHASED VEHICLE JANUARY 2003. IN MARCH AND MAY TOOK CAR TO DEALERSHIP FOR DRIVER SIDE WINDOW LEAK. SEAL REPLACED BOTH TIMES. IN JULY TOOK VEHICLE TO DEALERSHIP FOR WINDOW LEAKS TO BOTH DRIVER AND PASSENGER SIDES. THEY REPLACED BOTH SEAL TRIM PIECE, RETAINER ASSY. SIDE RAILS AND SEALED WITH SILICONE. CAR IS STILL LEAKING ON BOTH SIDES. *AK
ON CERTAIN PASSENGER VEHICLES, CONTAMINATION OF THE FILTER IN THE FUEL DELIVERY MODULE (FDM) CAN REDUCE, AND EVENTUALLY BLOCK, THE FLOW OF FUEL TO THE ENGINE.
Consequence & remedy
Consequence: THIS MAY CAUSE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS. OVER TIME, THE FILTER MAY BECOME SUFFICIENTLY BLOCKED TO CAUSE THE ENGINE TO STALL, WHICH COULD RESULT IN A CRASH.
Remedy: THIS ACTION IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN AND IS NOT BEING CONDUCTED UNDER THE SAFETY ACT. ALL OWNERS WILL BE NOTIFIED OF THE PROBLEM, AND DEALERS WILL REPLACE THE FDM WITH A NEW DESIGN AT NO CHARGE IF THE OWNER REPORTS THAT THE VEHICLE EXHIBITS ANY OF THE IDENTIFIED SYMPTOMS. THE FREE REPLACEMENT WILL BE AVAILABLE FOR A PERIOD OF 10 YEARS FOLLOWING THE ORIGINAL PURCHASE OF THE VEHICLE, WITH NO MILEAGE LIMIT. THE CAMPAIGN BEGAN ON APRIL 16, 2004. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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No exact-year investigations in this snapshot.
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