2002 Mercury Cougar

DT: THE CONTACT STATED THERE WAS RECALL 04V4210000 CONCERNING FUEL PUMP FAILURE FOR THE YEAR, MAKE, AND MODEL OF VEHICLE, BUT, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. THE CAR WAS LEAKING AS THOUGH IT WAS RUNNING OUT OF GASOLINE. THE SERVICE DEALER STATED THE FUEL PUMP AND FUEL FILTER NEEDED TO BE REPLACED. THE SERVICE DEALER REPLACED THE FUEL PUMP AND FUEL FILTER. THIS DID REMEDY THE PROBLEM. THE SERVICE DEALER AND MANUFACTURER CONCLUDED THAT THIS SPECIFIC VEHICLE WAS NOT INCLUDED IN THE RECALL.*AK

DT: THE CONSUMER OWNS A 2002 MERCURY COUGAR. THE CONSUMER STATED THAT THE VEHICLE HESITATED INTERMITTENTLY FOLLOWED BY A LOSS OF POWER. WHILE THE CONSUMER'S DAUGHTER WAS DRIVING THE VEHICLE IT STALLED IN THE MIDDLE OF TRAFFIC. NONE OF THE WARNING INDICATORS INFORMED THE CONSUMER'S DAUGHTER THAT THE ENGINE WAS GOING TO STALL. THE VEHICLE WOULD NOT RESTART, IT WAS TOWED HOME. THE VEHICLE WAS LATER TOWED TO A LOCAL REPAIR SHOP ,AND THE MECHANIC DETERMINED THAT THE FUEL PUMP NEEDED TO BE REPLACED, AND THERE WAS NO GASOLINE FLOWING TO THE ENGINE. RECALL 04V421000 HAD BEEN ISSUED FOR THIS YEAR, MAKE, AND MODEL, BUT THE CONSUMER'S VEHICLE WAS NOT INCLUDED DUE TO VIN. THE CONSUMER WOULD HAVE TO PAY TO HAVE THE VEHICLE REPAIRED. *SC *AK

I HAVE A 2002 COUGAR WITH 60K MILES AND I'VE ALREADY REPLACED THE FUEL PUMP,POWER STEERING PUMP, AND NOW THE HEATER CORE IS CLOGGED. ALTHOUGH LINCOLN/MERCURY IS THE ONLY ONE TO WORK ON THE CAR, THE WARRANTY WONT COVER A CLOG. THEY WILL COVER A LEAK...BUT NOT A CLOGG. HOW ASININE IS THAT? FIDELITY WARRANTY SERVICE IS A JOKE! *NM

6 MONTHS AFTER I BOUGHT THE CAR I NOTICED THAT AFTER FUELING THAT THE FUEL GAUGE STILL STAYED ON EMPTY AFTER A WHILE IT CORRECTED ITSELF BUT AFTER THAT NOW EVERYTIME THAT I PUT FUEL IN THE CAR IT REGISTERS EITHER EMPTY OR ONLY HALF FULL. THE DEALERSHIP TOLD ME THAT COUGARS ARE KNOWN FOR THERI FUEL PUMP PROBLEMS. UPON FURTHER INSPECTION OF THE CAR THEY STATED THAT THEY COULD FIND NOTHING WRONG AND TO WATCH AND NOT OVERFILL THE TANK. TO THIS DAY THE FUEL GAUGE IS STILL WRONG. AFTER THAT THE PAINT ON THE HOOD OF THE CAR STARTED PEELING. I TOOK IT TO THE DEALERSHIP AND AFTER SOME HARSH WORDS AND WEEKS OF WAITING THEY TOOK IT IN AND REPAINTED THE HOOD WHICH NOW IS A SLIGHTLY DIFFERENT COLOR THAT THE REST OF THE CAR. THEN 6 MONTHS AFTER THAT THE CAR STARTED HESITATING ON ACCELERATION AND WOULD SPIT AND SPLUTTER AND QUIT IN THE MIDDLE OF THE ROAD. I TOOK IT TO THE DEALERSHIP AND THEY PUT IT ON THE MACHINE AND FOUND THAT A COMPONENT IN THE COMPUTER WAS OUT SO THEY REPLACED IT. THEN ONE DAY AS I WAS DRIVING IT MY BREAK PEDAL WENT ALMOST ALL THE WAY TO THE FLOOR. I ALMOST HIT SEVERAL CARS TRYING TO GET IT STOPPED I HAD IT TAKEN TO A NEARBY GARAGE AND I HAD NO BREAK PADS ON THE FRONT OR THE BACK OF THE CAR ALSO I HAD TO HAVE MY ROTORS REPLACED( WHICH IS NOT COVERED BY A WARRANTY) HOWEVER, THERE WAS NO GRINDING NO WARNING, NOTHING TO INDICATE THAT A CAR WITH ONLY 20,000 MILES ON IT WOULD HAVE BRAKE PROBLEMS. AFTER THOSE WERE FIXED I WAS DRIVING TO CLASS ONE EVENING IN HEAVY RUSH HOUR TRAFFIC AND TURNED TO INTO A PARKING LOT MY STEERING WHEEL IMMEDIATELY MADE THIS LOUD POPPING NOISE AND LOCKED TO THE LEFT AND SENT ME INTO A 360 DEGREE SPIN INTO A CROWDED PARKING LOT. I HAD THE CAR TOWED TO THE DEALERSHIP WHERE IT NOW SITS UNABLE TO DRIVE BECAUSE THE STEERING WHEEL AND FRONT WHEELS ARE LOCKED TO THE LEFT WITH NO EXPLANATION OF WHY IT HAPPENED.*AK