2007 MERCEDES-BENZ R350

GOT IN MY CAR AND TURNED ON MY SEAT WARMERS AND PROCEEDED TO DRIVE. AFTER DRIVING FOR 5 MINUTES I NOTICED A SMELL, THOUGH IT WAS THE FUMES FROM THE CAR IN FRONT OF ME. I KEPT DRIVING AND THEN I FELT SOME DISCOMFORT ON MY LOWER LEFT UPPER HIP AREA. FELT LIKE SOMETHING WAS BITING ME. BY THIS TIME I WAS A MAJOR HIGHWAY AND KEPT FEELING DISCOMFORT....GOT TO MY DESTINATION AND PROCEEDED TO GET OUT OF THE CAR AND MY COAT WAS STUCK TO THE SEAT. I TURNED AROUND AND TO LOOK AT THE SEAT AND THERE WAS A HOLE IN THE SEAT AND MY COAT. THE DISCOMFORT I FELT WAS THE BURNING FROM THE SEAT. *TR

TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ R350. FIVE MINUTES AFTER THE CONTACT ACTIVATED THE SEAT WARMER, SHE SMELLED AN ABNORMAL BURNING ODOR. WHEN THE CONTACT ATTEMPTED TO EXIT THE VEHICLE, HER JACKET WAS STUCK TO THE SEAT. UPON INSPECTION, THE CONTACT NOTICED A HOLE IN THE SEAT AND JACKET. THE CONTACT SUSTAINED MINOR BURN INJURIES. IT WAS UNKNOWN IF MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.

TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ R350. WHILE OPERATING THE VEHICLE, A BURNING ODOR WAS PRESENT INSIDE THE VEHICLE. THE DRIVER LATER NOTICED THAT THE DRIVER SIDE LUMBAR AREA OF THE FRONT DRIVER SEAT BECAME EXTREMELY HOT AND BURNED THROUGH THE LEATHER SEAT AND THE CLOTHING WORN BY THE DRIVER. THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.

TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ R350. WHILE DRIVING APPROXIMATELY 20 MPH, THE INSIDE OF THE VEHICLE FILLED WITH SMOKE. THE CONTACT NOTICED THAT THE DRIVER'S SEAT CAUGHT FIRE. THE CONTACT STATED THAT THE SEAT WARMER WAS ACTIVATED AND, ONCE THE SEAT WARMER WAS DEACTIVATED, THE FIRE EXTINGUISHED INDEPENDENTLY. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

2007 MERCEDES BENZ R350. CONSUMER REQUESTS AN INVESTIGATION OF FAULTY SEAT HEATER ELEMENT IN VEHICLE. *SMD THE CONSUMER STATED AS SHE WAS DRIVING WITH THE SEAT HEATER ON, SHE SUDDENLY NOTICED SMOKE AROUND HER HEAD AND REALIZED THAT IT WAS COMING FROM OVER HER SHOULDER. SHE IMMEDIATELY TURNED OFF THE SEAT HEATER AND AFTER A FEW MINUTES THE SMOKE STOPPED. WHEN SHE EXITED THE VEHICLE, SHE NOTICED A BURN HOLE IN THE UPRIGHT PART OF THE SEAT. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, WHERE SHE WAS INFORMED THE SEAT HEATER WAS THE CAUSE OF THE HOLE AND SMOKE.

MY WIFE WAS DRIVING OUR MERCEDES R350 WITH TWO OF OUR CHILDREN AND NOTICED A BURNING SMELL IN THE VEHICLE. AFTER STOPPING THE VEHICLE, SHE SOON REALIZED THAT THE HEAT WARMER ON THE SEAT HAD BURNED A HOLE IN THE SEAT AND SINGED HER SWEATER LEAVING A BLACK MARK. SHE TURNED OFF THE SEAT WARMER TO AVOID ANY FURTHER ISSUES, INCLUDING THE POTENTIAL OF A FIRE OR AN INJURY TO HER. THE DEALERSHIP SAID THAT BECAUSE THE CAR WAS OUT OF WARRANTY THE REPAIR WOULD BE $1,200. WHEN WE PASSED ON THE ITEM AND SAID WE SIMPLY WOULD STOP USING THE WARMER, THEY OFFERED 2/3 ASSISTANCE (1/3 FROM THE DEALERSHIP & 1/3 FROM MERCEDES) WITH US PAYING THE REMAINING 1/3. WE ACCEPTED THE OFFERED AND HAD THE SEAT REPAIRED. HOWEVER, THE SITUATION COULD HAVE BEEN VERY DANGEROUS HAD A FIRE OCCURRED, HAD SHE BEEN BURNED OR HAD SHE LOST FOCUS ON THE ROAD CAUSING AN ACCIDENT. I AM APPRECIATIVE THAT THE DEALERSHIP IS DOING WHAT THEY CAN TO HELP ADDRESS THE ISSUE, HOWEVER, I BELIEVE THE MANUFACTURER NEEDS TO TAKE RESPONSIBILITY IN THIS SITUATION - ESPECIALLY SINCE I'VE READ MULTIPLE ACCOUNTS OF VERY SIMILAR INCIDENTS IN MERCEDES VEHICLES. *TR

TL* THE CONTACT OWNS A 2007 MERCEDES BENZ R350. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, SHE BEGAN TO SMELL A BURNING ODOR. THE CONTACT STOPPED THE VEHICLE AND NOTICED THAT HER COAT WAS ON FIRE. UPON FURTHER EXAMINATION, THE CONTACT NOTICED THAT THE BACKING OF THE FRONT DRIVER'S SEAT WAS BURNED DUE TO THE SEAT WARMER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 100,000.