Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 0 of 4 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Forward Collision Avoidance. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
0 crash reports0 fire reports0 injury reports
What owners actually said
4 reports
Mileage unknown · Apr 3, 2024
Forward Collision AvoidanceUnknown Or Other
Just over two months owning the vehicle (bought [XXX]) I was driving on a smaller highway at roughly 35 mph when the car suddenly came to a stop. There were no obstacles front or behind or the sides. It threw me forward. I was aching and in shock, but needed to get out of the left lane so I pushed the gas pedal and the car moved…
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Just over two months owning the vehicle (bought [XXX]) I was driving on a smaller highway at roughly 35 mph when the car suddenly came to a stop. There were no obstacles front or behind or the sides. It threw me forward. I was aching and in shock, but needed to get out of the left lane so I pushed the gas pedal and the car moved so I could pull into the left turn lane. I did not know what happened. I did not see any lights on the dash. I was not sure what to do but knew I needed to get off this busy road and the Mercedes dealership was just up the road. I carefully drove to the dealership and explained in detail what happened. The Mercedes dealership told me they got a whole new program for the car sent from Germany and they wiped the previous program and put a new one on my car and that the problem was resolved. On [XXX] as I was driving down the road the same incident happened again. It threw me forward and this time I saw a little red triangle on the dashboard that was only there for a second. There were no obstacles in the road or to my front rear or sides. I sat stunned and shaking and thankful that I wasn’t rear-ended. I again contacted Mercedes and told them that now I am too frightened to ever drive this car again. They told me there was nothing found wrong and to come get i- It is safe enough to drive again. If I had been on the highway at the time, I certainly would have been in a horrific accident, possibly resulting in death. I checked to see if there were previous reports of this to NTSB and there were. I contacted Mercedes USA and they did an investigation and deemed that my car does not qualify for replacement. I didn’t have three strikes to qualify for the lemon law even though it is a life or death situation. They drove the car back to me today. I do not feel safe in that car and never will again. I believe it should be recalled. This is not only an EV issue as my sales rep had a C class ‘23 and it happened to him. Please stop a death. Recall! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFO
NHTSA ODI #11580937
Mileage unknown · Mar 2, 2024
Unknown Or Other
The door handles of the car open and close from the body automatically. However there are no sensors or safety measures before the door handles go back into body. Mulitple times my children were about to open door but handles started closing into body. Luckily they removed hands before getting fingers crushed.
NHTSA ODI #11575012
Mileage unknown · Feb 26, 2024
Electrical SystemForward Collision AvoidanceUnknown Or Other
when I was driving on freeway at 40-50 miles/hour with my daughter I started getting messages " Risk of vehicle rolling away" "Active Emergency Stop Assist currently unavailable" " Service required do not change transmission position". I got scared and moved to side safety lane in heavy running traffic. Car stopped and I tried…
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when I was driving on freeway at 40-50 miles/hour with my daughter I started getting messages " Risk of vehicle rolling away" "Active Emergency Stop Assist currently unavailable" " Service required do not change transmission position". I got scared and moved to side safety lane in heavy running traffic. Car stopped and I tried to restart the car but car will not start at all and was getting all those messages. The car has been with the mercedes dealership from last 15 days and Initially after 5 days they mentioned that car needs software udpate and after another week they mentioned car needs replacement of Power Electronics Module.
NHTSA ODI #11573909
Mileage unknown · Jun 29, 2023
Forward Collision Avoidance
I was traveling at about 45 miles per hours on a road with no obstacles (no cars in front of me or anything in the road) when the car braked with no warning.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 EQS 450, AMG EQS, EQS 580, and 2023 AMG EQE vehicles. A software error in the electric drivetrain may cause a loss of drive power.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will update the electric drivetrain software, free of charge. Owner notifications were mailed beginning July 19, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023060009.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350, S580e, 2022-2023 EQS 450, EQS 580, 2022 AMG EQS 53, and EQS 450+ vehicles. The high-voltage battery monitoring system software may not alert the driver of a battery malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 305, "Electric-powered vehicles: Electrolyte Spillage and Electrical Shock Protection."
Consequence & remedy
Consequence: A high-voltage battery monitoring system that does not alert the driver of a battery malfunction may increase the risk of an injury.
Remedy: Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070013.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2023 MERCEDES-BENZ EQS580 Problems, Complaints & Recalls | Skip That Year