2003 Mercedes Benz S430

The contact owns a 2003 Mercedes-Benz S430. The contact stated he opened the hatch however, the hatch quickly closed independently. The contact stated he was able to hold the hatch before it closed totally. The contact stated that the passenger’s side spring was detached from the hatch. The contact stated he attempted but was unable to repair the passenger’s side spring. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 93,268.