These models were recalled on March 9, 2009 NHTSA CAMPAIGN 09v076000. my vin number apparently did not fall within the selected vin numbers. However my auto even though it is the same year as the recall has this same exact defect and condition and is deemed to be a fire hazard. what are my options.
2009 Mercedes Benz ML350
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2009 Mercedes Benz ML350 do not stand out strongly from the model-year median of 51.
About this comparison →How this year compares
Owner complaints by model year
Compare all ML350 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
51 reports with mileage · 42 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Air Bags. Review the 40 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Seat Belts. Review the 18 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 17 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
5 reportsTHE AUTOMATIC REAR HATCH CLOSED BUT DID NOT LOCK. DURING ACCELERATION THE REAR HATCH STARTED TO OPEN. ANY FURTHER ATTEMPTS TO LOCK THE HATCH WERE UNSUCCESSFUL AND THE REAR HATCH COULD NOT BE LOCKED. *TR
MY MERCEDES ML350 WAS PARKED ON A RESIDENTIAL STREET. FLAMES BEGAN SHOOTING OUT OF THE RIGHT REAR TAILLIGHT. BY THE TIME THAT WE SAW IT AND EXTINGUISHED IT THE ENTIRE BACK OF THE CAR WAS ON FIRE AND THE CAR TOTALED.(MATTER OF MINUTES) THE FIRE DEPARTMENT WAS CALLED. I HAVE PICTURES SHOWING THAT FIRE CAME FROM THE ELECTRICAL PAN…
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MY MERCEDES ML350 WAS PARKED ON A RESIDENTIAL STREET. FLAMES BEGAN SHOOTING OUT OF THE RIGHT REAR TAILLIGHT. BY THE TIME THAT WE SAW IT AND EXTINGUISHED IT THE ENTIRE BACK OF THE CAR WAS ON FIRE AND THE CAR TOTALED.(MATTER OF MINUTES) THE FIRE DEPARTMENT WAS CALLED. I HAVE PICTURES SHOWING THAT FIRE CAME FROM THE ELECTRICAL PANEL IN THE RIGHT REAR OF THE CAR. I HAD NO PREVIOUS INDICATION OTHER THAN A HALF AN HOUR EARLIER THE LEFT REAR TAILLIGHT WAS STUCK ON. ALSO TWICE IN THE PAST YEAR I CALLED THE DEALER TO SAY THAT I THOUGHT THAT THERE WAS SOME PROBLEM WITH THE CAR BECAUSE THE AIR CONDITIONER WOULD RANDOMLY STOP COOLING. WHEN I TOOK IT IN THEY COULD NEVER FIND THE PROBLEM - IT WAS INTERMITTENT. SINCE THE FIRE MERCEDES CUSTOMER SERVICE HAS BEEN TERRIBLE. I ASKED THEM TO REPLACE MY LOST BELONGINGS NOT COVERED BY INSURANCE (THIS WASN'T MUCH) AND IT APPEARS THAT ALL THEY WANTED TO DO WAS GET RID OF ME AND SWEEP THIS ISSUE UNDER THE RUG. CUSTOMER SERVICE MERCEDES OFFERED TO GIVE ME $4,000 OFF THE BEST DEAL THAT I COULD NEGOTIATE OFF A NEW MERCEDES AT MY LOCAL MERCEDES DEALERSHIP IF I WAS TOO BUY A NEW ONE - THEY SEVERAL TIMES GAVE EXTENDED ME THIS OFFER - WHEN I WENT TO THE DEALERSHIP AND GOT A PRICE, CUSTOMER SERVICE MERCEDES TOOK BACK THEIR OFFER. WHEN I ASKED TO SPEAK TO A SUPERVISOR THE ATTENDANT HUNG UP ON ME. THE DEALERSHIP WAS GOOD TO DEAL WITH - CUSTOMER SERVICE WAS TERRIBLE TERRIBLE! I'VE CALLED THREE TIMES SINCE AND THEY WILL NOT PUT A SUPERVISOR ON THE PHONE. THERE IS A PROBLEM WITH THIS CAR - IT SHOULD DEFINITELY BE LOOKED INTO SO THAT IT DOESN'T HAPPEN TO OTHERS. I'M VERY GRATEFUL THAT THE FIRE DIDN'T START WHILE THE CAR WAS PARKED IN MY GARAGE OR IT COULD HAVE BEEN A CATASTROPHE. I HAVE PICTURES IF ANYONE CARES TO SEE PROOF OF WHAT I'M SAYING. *TR
IN OCTOBER 2012, I OPENED THE REAR HATCH OF MY 2009 MERCEDES BENZ ML350 AND IT WOULD NOT CLOSE. I CONTINUED TO PUSH THE BUTTON ON THE HATCH DOOR, ON THE DRIVER SIDE DOOR AND ON THE KEY IN AN ATTEMPT TO CLOSE THE HATCH DOOR. AFTER ABOUT 20 MINUTES, I WAS SUCCESSFULLY ABLE TO CLOSE IT. THREE WEEKS AGO, THE REAR HATCH MALFUNCTIO…
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IN OCTOBER 2012, I OPENED THE REAR HATCH OF MY 2009 MERCEDES BENZ ML350 AND IT WOULD NOT CLOSE. I CONTINUED TO PUSH THE BUTTON ON THE HATCH DOOR, ON THE DRIVER SIDE DOOR AND ON THE KEY IN AN ATTEMPT TO CLOSE THE HATCH DOOR. AFTER ABOUT 20 MINUTES, I WAS SUCCESSFULLY ABLE TO CLOSE IT. THREE WEEKS AGO, THE REAR HATCH MALFUNCTIONED AGAIN, HOWEVER, THIS TIME IT WOULD NOT OPEN. I TRIED THE BUTTON ON THE OUTSIDE OF THE HATCH, ON THE INSIDE ON THE DRIVER SIDE DOOR AND ON THE KEY IN AN ATTEMPT TO GET THE HATCH TO OPEN. I LEFT FOR A BUSINESS TRIP THE NEXT DAY, AND WHEN I RETURNED MY CAR WOULD NOT START. I HAD TO CALL ROAD SIDE ASSISTANCE TO GET A JUMP OF THE BATTERY. WHEN I TOOK THE CAR TO THE MERCEDES DEALER, THEY INFORMED ME THAT THE BATTERY WAS COMPLETELY DEAD. I TOLD THEM THAT I HAD A SUSPICION THAT THE DEAD BATTERY WAS CAUSED BY A MALFUNCTION OF THE ELECTRICAL SYSTEM INVOLVING THE REAR HATCH. THE SERVICE ADVISOR SAID THAT HE HAD NEVER HEARD OF THE REAR HATCH CAUSING A PROBLEM WITH THE BATTERY. WHILE DOING SOME RESEARCH ONLINE, I DISCOVERED THAT THERE ARE A NUMBER OF PEOPLE WHO HAVE HAD THE SAME PROBLEM WITH THE REAR HATCH EITHER FAILING TO OPEN OR FAILING TO CLOSE AND AS A RESULT THE BATTERY DRAINS. FURTHER EVIDENCE THAT THE PROBLEM CAUSES THE BATTERY TO DRAIN IS EVIDENCED BY THE FACT THAT THE BULB THAT ILLUMINATES THE LICENSE PLATE IN THE REAR HATCH DOOR WENT OUT AS WELL. APPARENTLY THE BULB CONTINUED TO STAY ON BECAUSE THE SENSOR IN THE DOOR WAS ACTIVATED, WHICH WOULD ONLY HAPPEN WHEN THE HATCH DOOR IS OPEN. FAILURE OF THE HATCH DOOR TO OPEN, MEANS THAT THE ELECTRICAL SYSTEM TREATED THE HATCH DOOR AS IF IT WAS AJAR EVEN THOUGH THE LOCKING MECHANISM WAS MALFUNCTIONING NOT ALLOWING THE DOOR TO OPEN. SO THE ELECTRICAL SYSTEM CONTINUOUSLY KEPT ATTEMPTING TO LATCH THE DOOR WHICH IS WHAT CAUSED THE BATTERY TO DRAIN. *TR
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ ML350. THE CONTACT STATED THAT THE VEHICLE HATCHBACK DOOR DID NOT COME EQUIPPED WITH A SENSOR THAT WOULD PREVENT THE DOOR FROM CLOSING IF A PERSON WAS IN THE DOOR PATH. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE VEHICLE WAS NOT DESIGNED WITH A SENSOR AND THAT WERE UNABLE T…
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TL* THE CONTACT OWNS A 2009 MERCEDES BENZ ML350. THE CONTACT STATED THAT THE VEHICLE HATCHBACK DOOR DID NOT COME EQUIPPED WITH A SENSOR THAT WOULD PREVENT THE DOOR FROM CLOSING IF A PERSON WAS IN THE DOOR PATH. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE VEHICLE WAS NOT DESIGNED WITH A SENSOR AND THAT WERE UNABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 21,000.
Official recalls
324V298000 · Service Brakes, Hydraulic:power Assist:vacuum
Apr 26, 2024
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML, GL, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Consequence & remedy
Consequence: Reduced brake performance or brake failure can increase the risk of a crash.
Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed on May 24, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MMUSA's number for this recall is 2024050001/2. This recall is an expansion of previous recall number 22V-315.
22V315000 · Service Brakes, Hydraulic:power Assist:vacuum
May 9, 2022
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML-Class, GL-Class, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Consequence & remedy
Consequence: Reduced brake performance or brake failure can increase the risk of a crash.
Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2022050014, 2022050015 2022090006, & 2022090007.
16V081000 · Air Bags:frontal:driver Side:inflator Module
Feb 11, 2016
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Matic, E550 Coupe, E550 4Matic, and E63 AMG, 2011-2012 GL350 BlueTec 4Matic and R350 BlueTec 4Matic, 2009-2012 GL450 4Matic, GL550 4Matic and R350 4Matic, 2007-2008 SLK280, SLK350, and SLK55 AMG, 2011-2014 SLS AMG Coupe, 2012 SLS AMG Cabriolet, 2013-2014 SLS AMG GT and SLS AMG GT Cabriolet, 2005 C230 Kompressor and C320, 2006-2007 C230, 2006-2011 C350, 2008-2011 C300 and C300 4Matic, 2010-2012 GLK350 and GLK350 4Matic and 2007-2008 Chrysler Crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-6372 and Chrysler owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
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