2006 Mercedes Benz ML350

The contact owns a 2006 Mercedes-Benz ML350. The contact received notification of NHTSA Campaign Number: 24V298000 (Service Brakes, Hydraulic) and the vehicle was taken to the dealer for the recall repair. The contact stated that upon starting the vehicle a week later, the brake warning light and the check engine warning light were illuminated, and the message "Take to Service Center" was displayed. The vehicle was taken back to the dealer, but no assistance was provided. The contact stated while driving at various speeds and depressing the brake pedal, the brakes made an abnormal rubbing and squeaking sound, and the vehicle jerked. The vehicle was taken back to the dealer for the failure to be corrected under the recall, but no assistance was provided. The contact stated that the recall repair failed to correct the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 163,450.

PULLING OUT INTO LANE OF TRAFFIC ACCELERATING WHERE CAR ABRUPTLY STARTS TO RUN VERY VERY ROUGH. CHECK ENGINE LIGHTS COME ON AND CAN BECOME UNSAFE WITH NO POWER AND ONCOMING TRAFFIC APPROACHING. SIMILARLY WHILE DRIVING OVER 60MPH SAME SCENARIO CAUSING CEL TO COME ON AND CAR TO DISENGAGE CRUISE AND SLOW EXTREMELY FAST. VERY ROUGH RUNNING AND IDLE. TERRIBLE FEELING OF BEING UNSAFE AND AT RISK. FINDING P0016 AND P0017 CODES AND ALL SYMPTOMS OF BALANCE SHAFT ISSUE THAT THE MB M272 IS KNOWN FOR. MY WIFE AND I ARE AFRAID TO DRIVE THIS VEHICLE NOW KNOWING IT HAD A KNOWN DEFECTIVE ENGINE COMPONENT IN A SOFTWARE BALANCE SHAFT GEAR

VEHICLE WAS SENT TO THE SHOP FOR CHECK ENGINE LIGHT. THE VEHICLE DIAGNOSTIC INDICATED THAT IT WAS THE CRANK SHAFT SENSOR. THE SENSOR WAS CHANGED OUT BUT THE CHECK ENGINE LIGHT IMMEDIATELY CAME BACK ON. AFTER FURTHER DIAGNOSTIC IT WAS DETERMINED THAT THE VEHICLE BALANCE SHAFT LOCATED INSIDE OF THE ENGINE WAS DEFECTIVE AND THE ONLY WAY TO FIX THE PROBLEM IS TO REPLACE THE PART INSIDE OF THE ENGINE. CURRENTLY I CANNOT PASS EMISSIONS OR TAG REGISTRATION BECAUSE OF THIS ISSUE.

MERCEDES HAS PRODUCED SEVERAL THOUSAND ENGINES WITH DEFECTIVE BALANCE SHAFT SEEN IN MODEL YEARS 2005-2007 IN THE M272 AND M273. THE DECIDED USE OF SOFT METALS FOR ENGINE COMPONENTS, SUCH AS THE BALANCE SHAFT, LEAD TO A RAPID DETERIORATION OVER TIME AND RENDERS THE ENGINE UNUSABLE AND A POTENTIAL HAZARD AS THE CAMSHAFT AND CRANKSHAFT WILL NOT TURN, POTENTIALLY CAUSING THE VEHICLE TO BREAK DOWN ON THE ROADWAY, LOSE POWER STEERING OR EVEN LOCK THE STEERING COLUMN, HEAT EXCESSIVELY, OR POSSIBLY EVEN CATCH FIRE. MERCEDES HAS ACCEPTED A SETTLEMENT OFFER IN 2015 COVERING MANY PLAINTIFFS, BUT DENIED RESPONSIBILITY. IT IS OBVIOUS THAT THE CONSUMER HAD NOTHING TO DO WITH THE CHOICE OF MATERIALS USED TO MAKE THE BALANCE SHAFT, AND THEREFORE THE MANUFACTURER IS CLEARLY RESPONSIBLE, AND MUST KNOW IT. UPON REPLACEMENT OF THE BALANCE SHAFT, THE ISSUE SEEMS TO GO AWAY, INDICATING THAT THE MANUFACTURER MADE A FIX FOR AN ISSUE THEY KNEW THEY WERE RESPONSIBLE FOR, COVERED IT UP, AND DENIED RESPONSIBILITY. THE NEWER BALANCE SHAFTS ARE RELIABLE AS MERCEDES KNEW OF ISSUES WITH THEIR PREVIOUS FAULTY ONES. MERCEDES HAS ONLY OFFERED TO COVER UP SOME OF THE DAMAGES, IN MOST CASES LESS THAN 38% OR NONE AT ALL, ONLY GAVE CUSTOMERS A FEW MONTHS TO FILE A CLAIM, AND ALMOST NONE WERE NOTIFIED OF THE ISSUE OR THE SETTLEMENT, AND HAD COME TO REALIZE IT WHEN IT WAS TOO LATE. MANY VEHICLES STILL WELL WITHIN WARRANTY HAVE BEEN AFFECTED BY THE DEFECTIVE BALANCE SHAFT, WHICH MEANS THAT OLDER VEHICLES WITH THE SAME ISSUE PREVAILS ON THE BASIS OF THE INITIAL DEFECT. THE BALANCE SHAFT ISSUE HAS CAUSED MY VEHICLE TO STALL ON THE ROADWAY ON MANY OCCASIONS, AND IN ONE INSTANT, MY VEHICLE'S STEERING COLUMN LOCKED AS A RESULT. I HAVE REACHED OUT TO MBUSA FOR A RESOLUTION, ONLY TO BE TOLD THAT SINCE THE VEHICLE IS TOO OLD, IT'S NOT THEIR RESPONSIBILITY. VEHICLES 3 YEARS OLD HAVE HAD THIS ISSUE. AGE IS NO FACTOR.