2001 Mercedes Benz C320

The contact owns a 2001 Mercedes-Benz C320. The contact received notification of NHTSA Campaign Number: 19V918000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2001 MERCEDES-BENZ C320. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY). THE CONTACT CALLED AN UNKNOWN MERCEDES-BENZ DEALER, LOCATED IN MESA, AZ, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE SUNROOF FAILED CLOSE, CAUSING WATER TO LEAK INTO THE VEHICLE DURING A CAR WASH. THE CONTACT STATED HAT THE ROOF LINING WAS DAMAGED FROM THE WATER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 230,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

BEGINNING ON 10/18/01 TO PRESENT, THIS VEHICLE HAS BEEN TAKEN INTO THE DEALERSHIP 34 DIFFERENT TIMES FOR THE FOLLOWING REASONS: (1) REMOTE INOP - 10/18/01; (2) REMOTE INOP - 11/14/01; (3) REPLACED REMOTE - 12/3/01; (4) REMOTE INOP - 12/11/01; (5) REPLACED FRONT PADS & SENSORS - 12/26/02; (6) REPLACED RIGHT FRONT DOOR WINDOW MOTOR - 4/24/03; (7) REPLACED REMOTES - 5/15/03; (8) REPLACED CRANKSHAFT SENSOR & CONNECTOR MODULE - 12/2/03; (9) REPLACED FAULTY REAR SAM CONTROL MODULE - 12/2/03; (10) REPLACED A/C PRESSURE SWITCH - 12/2/03; (11) REPLACED AIR MASS METER SENSOR - 12/11/03; (12) REPLACED RIGHT DOOR WINDOW REGULATOR - 1/5/04; (13) REPLACED REAR SHADE ROLLER BLIND - 1/5/04; (14) REPLACED SIDE BAG CONNECTOR ALL DOORS - 1/9/04; (15) REPLACED RIGHT FRONT DOOR WINDOW SEAL - 2/27/04; (16) REPLACED OIL LEVEL SENSOR & RESEALED OIL PAN - 4/28/04; (17) REPLACED SWAY BAR BUSHING AND CASTER ARMS - 4/28/04; (18) RESEALED ELEC PLUG FOR TRANS - 4/28/04; (19) REPLACED RIGHT REAR DOOR LINKAGE AND KNOB - 7/22/04; (20) REPLACED A/C BLOWER & FAN SPEED REGULATOR - 8/23/04; (21) REPLACED RIGHT REAR DOOR WINDOW REGULATOR - 8/23/04; (22) REPLACED MOUNTING CLIPS & BEARINGS DRIVER SEAT - 8/23/04; (23) REPLACED RIGHT REAR DOOR WINDOW MOTOR - 2/7/05; (24) LOW OIL LIGHT ON, CHANGED OIL & FILTER - 2/7/05; (25) REPLACED OIL SENDING UNIT - 3/17/05; (26) REPLACED RIGHT FRONT SEAT CONTROL MODULE - 5/20/05; (27) REPLACED ALTERNATOR AND REGULATOR - 5/20/05; (28) REPLACED DRIVER SIDE SEAT CLAMPS & PINS - 5/20/05; (29) REPLACED BRAKE PADS, SHOES, ROTORS AND DISC - 5/20/05; (30) REPLACED LEAKING TRANS PLUG AND LEAKING PAN GASKET - 5/20/05; (31) FUEL GAUGE INOP - 6/27/05. AT PRESENT "REMOTE WILL NOT OPEN TRUNK & MALFUNCTION (ELECT STAB PROG ESP) IS ON. I HAVE ASKED THAT VEHICLE BE REPLACED WITH A RELIABLE VEHICLE OF SAME TYPE AND MILEAGE, HQ MERCEDES LLC HAS REFUSED ON 2 OCCASIONS. I HAVE CONTACT WITH THE DEPT OF CONSUMER AFFAIRS.*JB

DT: CONSUMER WENT TO START THE VEHICLE AND DISCOVERED THAT ELECTRICAL COMPONENTS SUCH AS NAVIGATION, RADIO/CD, TELEPHONE, VOICE COMMAND, GAS GAUGES, AND POWER WINDOWS WERE NOT WORKING. SINCE THEN THE BRAKE LIGHTS AND TURN SIGNALS WERE REPLACED TWICE, AND WILL BE REPLACED THE THIRD TIME IN LESS THAN A YEAR. TOOK VEHICLE TO A DEALER AND CONTACTED MERCEDES ,WHO SAID THEY COULD REPLACE NAVIGATION AND THE RADIO/CD WHICH S\WERE CONNECTED BY SAME COMPUTER FOR $3,000. DEALER DID NOT KNOW WHY THIS HAPPENED, BUT THERE WAS AN ELECTRICAL SHORT. HAVE NOT BEEN REPLACED OR REPAIRED.*AK

HEAD REST IS NOT SUPPORTING NECK PROPERLY. THERE IS A 2 INCH GAP IN BETWEEN HEAD REST AND SEAT. DEALER WAS NOTIFIED. *AK. CONSUMER STATED THE FACTORY REP LOOKED AT THE HEADRESTS AND WAS SUPRISED OF THEIR POSITION, THE BRAKE DISC ARE SLIGHTLY GROOVED AT 3300M, ALSO THE ELECTRONIC MIRRORS DO NOT WORK AT TIMES, THE MIRRORS WILL CHANGE POSITIONS ON THEIR OWN.*JB