2005 Mercedes Benz C240

Just recently while driving with my front windows opened on my Mercedes 2005 C 320, I heard a Big thump on the passenger side of vehicle. At first, I thought it was a bird that flew in to Car. So, stopped and parked by the side of road to discover that the Passenger Head Rest on passenger side just broke off for NO REASON! I complained to local Mercedes Dealership in Palm Springs, CA. and they told me there was No RECALL and nothing they could do. This is upsetting because it cannot get fixed and I would have to phone Mercedes back East for old parts that match. Please help me.

The contact owns a 2005 Mercedes-Benz C240. The contact stated that rainwater had entered the vehicle through the sunroof and damaged the computer. The contact received notification of NHTSA Campaign Number: 19V918000 (Visibility) after the failure occurred. The vehicle was taken to the local dealer who declined the repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred the contact to the local dealer. The failure mileage was unknown. Parts distribution disconnect.

TL* THE CONTACT OWNED A 2005 MERCEDES-BENZ C240. THE CONTACT WAS CALLING ON BEHALF OF HER SPOUSE. WHILE THE VEHICLE WAS STATIONARY AT AN ENTRANCE TO A FUEL STATION, A MOTORCYCLIST DRIVING 40 MPH T-BONED THE CONTACT'S VEHICLE. THE CRASH DAMAGED THE REAR PASSENGER DOOR AND PART OF THE FRONT PASSENGER DOOR. THE STEERING WHEEL AIR BAG AND FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED. THE STEERING WHEEL AIR BAG DEPLOYED VIOLENTLY AND AN UNKNOWN SUBSTANCE EMITTED, CAUSING THE DRIVER TO GAG AND HAVE SHORTNESS OF BREATH. AS A RESULT, THE DRIVER SUFFERED FROM FLUID TO THE LUNGS AND CUTS ON HIS ARMS THAT REQUIRED MEDICAL ATTENTION. THE CONTACT MENTIONED THAT THE DRIVER ALSO RETAINED FLUID TO THE LUNGS AND HAD TO HAVE A PLEUREX CATHETER CERVICAL IMPLANT IN ORDER TO DRAIN THE FLUID ON A DAILY BASIS. THE DRIVER OF THE MOTORCYCLE ALSO SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED BY THE POLICE DEPARTMENT TO AN IMPOUND LOT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THEY DECLINED TO INSPECT THE VEHICLE AND REFERRED THE CONTACT TO BROOKS MOTOR CARS (9829 BIGGE ST, OAKLAND, CA 94603); HOWEVER, THE DEALER DECLINED TO SERVICE THE VEHICLE. THE VEHICLE WAS THEN TAKEN TO TWO OTHER INDEPENDENT MECHANICS AND ESTIMATES WERE COMPLETED, BUT THE REPAIRS NEEDED WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED AND DEEMED TOTALED BY THE INSURANCE COMPANY. THE CONTACT RECEIVED A NOTICE FROM TK HOLDINGS REGARDING THE TAKATA AIR BAGS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000. *TT *DT *DT CONSUMER'S FIRST CONCERN IS "WHY DID THE AIRBAG DEPLOY AT THE STEERING WHEEL FROM A "RIGHT-HAND" IMPACT OF THE (T-BONE) COLLISION? UPDATED 10/10/18*JB *TR

TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ C240. WHILE OPERATING THE VEHICLE, THE STEERING COLUMN MOVED UP AND DOWN AS WELL AS VIBRATED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (CAR CITY IN LOUISA, KY) AND THE MANUFACTURER WERE BOTH NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 149,000. *TT

TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ C240. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED MERCEDES-BENZ OF CHARLESTON (5 DUDLEY FARMS LANE, CHARLESTON, WV) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 144,503.

TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ C240. WHILE THE CONTACT'S VEHICLE WAS PARKED, IT WAS STRUCK ON THE REAR PASSENGER SIDE BY A MOTORCYCLE. THE FRONT PASSENGER, STEERING WHEEL, AND REAR PASSENGER AIR BAGS DEPLOYED. THE CONTACT INJURED HIS RIGHT ARM, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND RECOVERED FROM A SALVAGE YARD. A POLICE REPORT WAS FILED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THERE WERE NO RECALLS AVAILABLE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 22,000.

TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ C240. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR DIAGNOSTIC TESTING, WHICH LOCATED A FAILURE CODE AT THE AIR BAG ACTUATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 100,000.