2002 Mercedes Benz 240

I HAVE HAD MY C230 COUPE IN THE SHOP AT ED POTTER MERCEDES COLUMBUS, OH SEVERAL TIMES. FOUR WEEKS AFTER I BOUGHT THE CAR THE WHEELS WERE SO OUT OF ALIGNMENT THAT THE CARS JUMPED LANES, REPEATEDLY I WAS ABLE TO DEMONSTRATE THE TERRIBLE 'PULL' EVEN WITH MR. POTTER IN THE CAR - NEVER COULD THEY FIX IT. THE FUEL TANK WAS REPLACED TWICE, THE STRUT WAS REPLACED, I HAD TO BUY NEW TIRES ($1,277) AFTER 20K MILES, RIGHT NOW IT'S IN THE SHOP, THE SEAL AROUND THE ROOF HAS TO BE REPLACED, THE FRONT SWAY BARS WERE REPLACED, THE RUBBER BUSHINGS ARE BEING REPLACED BECAUSE THE CAR SQUEAKS EE-EE-EE-EE AS I ROLL OVER SOFT WAVES IN THE ROAD. TODAY THEY CALLED, THEY NEED TO KEEP THE CAR LONGER TO REPLACE THE REAR DIFFERENTIAL SOMETHING ANOTHER - THE SERVICE MANAGER CALLED ME AND EARLIER THIS WEEK AND TOLD ME TO FILL OUT MY SURVEY FROM THE LAST SERVICE "ALL EXCELLENT" NOT EVEN REALIZING I NEEDED TO BRING THE CAR BACK IN THIS WEEK FOR MORE PART REPLACEMENT. ONCE I WAS IN TRAVELING IN LEXINGTON, KY ON MY WAY TO A DERBY PARTY IN LOUISVILLE ON SATURDAY AND THE LOCAL MERCEDES REP SAID TO GET A HOTEL ROOM IN LEXINGTON AND WAIT TILL MONDAY TO HAVE THE CAR FIXED. THE DAY I BOUGHT THE CAR I HAD A $31,000 VOUCHER FROM MY CREDIT UNION AND THE DEALERSHIP DIDN'T TRUST IT (I LIVE 3/4 A MILE A WAY) AND THEY MADE ME WAIT THREE DAYS UNTIL THE CHECK CLEARED BEFORE THEY DELIVERED THE CAR. I OWN A 1975 MB 450 SL THAT IS MORE RELIABLE THAN THIS HUNK OF JUNK. PLEASE DON'T BUY A MERCEDES AND IF YOU DID, PLEASE TAKE IT BACK, THEY AREN'T SAFE AND THE CUSTOMER SERVICE IS OUTRAGEOUS. *JB

MY FINGER WAS PARTIALLY AMUPUTATED - SURGERY REQUIRED. I HAD BEEN STANDING OUTSIDE OF MY PARKED CAR WHEN THE DOOR CLOSED ON MY FINGER. WHEN THE CAR WAS BROUGHT INTO THE DEALERSHIP REPAIR FOLLOWING THE INJURY BECASUE SEVERAL FRIENDS SAID THE CAR DOOR WAS NOT CLOSING PROPERLY, THE SERVICE MANAGER TOLD ME THAT MY INNER CAR DOOR MOLDING HAD TO BE REPLACED ON THE DRIVER AND PASSENGER SIDE DOORS. FROM THE BEGINNING OF MY LEASE OF THE C-240, 2002 AUTO THERE WERE AT LEAST THREE OTHER INCIDENTS WHEN THE CAR DOORS NEEDED REPAIR. ONCE AT MY HOME BECAUSE THE DOORS WOULD NOT OPEN AND TWICE AT THE DEALERSHIP BECAUSE OF THE DOOR PROBLEM. AFTER MY SURGERY, I APPROACHED THE DEALERSHIP AND MERCEDES USA TELLING THEM THAT I WANTED RECALL INFORMATION AND WANTED TO MAKE SURE THAT NO ONE ELSE WAS IN HARM'S WAY - BUT THEY HAVE BASICALLY BEEN MEAN SPIRITED AND RUDE. THEY HAVE NOT FIXED MY CAR AND HAVE NOT BEEN COOPERATIVE IN ALLOWING ME TO GET INFORMATION. I WAS ASKED TO COME TO THE DEALERSHIP AND MEET WITH THE OPERATIONS AND PARTS REGIONAL MANAGER,ERIC ERDENLANDER, FROM PARISIPANY, NJ. HE WAS INSULTING, RUDE AND COMPLETELY UNWILLING TO DISCUSS THE MATTER IN A DIGNIFIED MANNER. I WAS LATER CALLED BY THE SHOWROOM OWNER OF CONTEMPORARY MOTOR CARS OF LITTLE SILVER, NEW JERSEY,SCOTT COLEMAN, WHO APOLOGIZED. I AM GOING TO OCCUPATIONAL THERAPY EVERYDAY FOR THE LAST FOUR WEEKS. I HAVE HAD A PIN IN MY FINGER AND MICROSURGERY INCLUDING A SEVERE CRUSH INJURY. I CANNOT UNDERSTAND WHY I AM NOT GETTING SOME FORM OF COOPERATION FROM MERCEDES BENZ USA. ARE THEY TRYING TO HIDE SOMETHING? OR DO THEY SIMPLY NOT CARE? ALL OF THEIR ADS CLAIM THEY ARE CUSTOMER RELATIONS SAAVY. I HAVE YET TO SEE MY INCIDENT BEING HANDLED WITH ANY OUNCE OF CREDIBILTY. I WOULD APPRECIATE THE FACTS GOING ON RECORD AND SOMEONE TAKING INTEREST IN THE PROBLEMS WITH THE DOORS FROM THE BEGINNING OF MY LEASE UNTIL THE TIME I NEARLY LOST MY FINGER IN THIS SEVERE CRUSH INJURY. *JB