2016 Mazda MAZDA6

I PURCHASED MY AUTOMATIC TRANSMISSION 2016 MAZDA 6 FROM THE DEALER AS A CERTIFIED PRE-OWNED VEHICLE WITH ONLY 1,800 MILES ON IT. I HAD THE VEHICLE FOR ONLY A WEEK WHEN I STARTED TO RUN INTO ISSUE. THE RESULT WAS A NEW TRANSMISSION FOR MY CAR AT ONLY ~2,700 MILES. THE TRANSMISSION WAS SLIPPING WHICH MADE DRIVING AND ACCELERATION UNSAFE. WHEN I WOULD COME TO A COMPLETE STOP FOR A FEW SECONDS AT AN INTERSECTION, AFTER RELEASING THE BREAK PEDAL, THERE WOULD BE A SLIGHT DELAY BEFORE MY CAR KICKED INTO FIRST GEAR. THE CAR WOULD STALL A BIT AND THEN IT WOULD KICK FORWARD VERY ABRUPTLY. THE ISSUE WOULD ALSO OCCUR WHEN I WOULD SHIFT MY CAR FROM REVERSE TO DRIVE. THE CAR WOULD CONTINUE TO ROLL IN REVERSE A LITTLE BIT AFTER I'VE SHIFTED TO DRIVE, THEN IT WOULD STALL AND KICK FORWARD VERY ABRUPTLY. I TOOK THE CAR INTO MY LOCAL DEALER TO GET IT CHECKED. I WAS ABLE TO REPRODUCE THE ISSUE FAIRLY CONSISTENTLY SO I WAS ABLE TO SHOW THE SERVICE TECHNICIAN THE PROBLEM. AFTER THE DEALER SPOKE TO MAZDA, THE DEALER INFORMED ME THAT MY CAR NEEDED A NEW TRANSMISSION AT ONLY 2,700 MILES. THE NEW TRANSMISSION WOULD BE COVERED UNDER WARRANTY.

AROUND 7,000 MILES, I BEGAN NOTICING THAT MY CAR WAS NOT SHIFTING PROPERLY OR SMOOTHLY. INITIALLY, I THOUGHT THAT IT MAY HAVE BEEN SOMETHING THAT I WAS DOING. UPON SHIFTING THE CAR FROM PARK TO DRIVE/REVERSE, THE CAR WOULD LULL FOR A MOMENT, AND THEN SUDDENLY SHOOT INTO GEAR. AT FIRST, THIS WAS MINOR. AS TIME AS GONE ON, IT HAS BECOME MORE FREQUENT AND MORE INTENSE; IN ONE INCIDENT, THE SHIFT WAS SO INTENSE THAT MY CAR ACTUALLY "PEELED" OUT. AFTER READING ABOUT THE EXPERIENCE FROM OTHERS ON RECALL.GOV, I TOOK MY CAR TO MY DEALERSHIP TO GET EXAMINED & HOPEFULLY FIND SOME TYPE OF SOLUTION. THE SERVICE DEPARTMENT TOLD ME TO "HAVE SOMEONE STAND OUTSIDE OF MY CAR AND VIDEO RECORD" THE CAR DOING THIS. I EXPLAINED THAT IT IS RANDOM AND THAT I COULD NOT POSSIBLY HAVE SOMEONE WITH ME AT ALL TIMES TO RECORD THIS. THEIR RESPONSE THEN WAS FOR ME (AS THE DRIVER) TO RECORD THIS ON MY OWN PHONE. I DIDN'T EVEN BEGIN TO ADDRESS THEIR SUGGESTION OR THE SAFETY CONCERN OF THAT. MY FEAR IS THAT MY CAR IS GOING TO SHIFT OR ACCELERATE SO INTENSELY THAT I HIT SOMETHING, OR WORSE CASE, SOMEONE.

GAS OVERFLOW FROM TANK DUE TO PUMP AUTO-SHUTOFF NOT ACTIVATING. FUELING VEHICLE, SET GAS NOZZLE TO AUTOMATIC, WAS NOT HOLDING THE HANDLE OR TRYING TO TOP OFF. WAS WATCHING THE PUMP CLOSELY BECAUSE OF SIMILAR ISSUE WITH A 2016 MAZDA3 AT A DIFFERENT . BEFORE I COULD STOP THE FILL, GAS OVERFILLED THE TANK AND SPILLED ONTO THE GROUND.

THE FORWARD TILT OF THE HEADREST FORCES MY HEAD FORWARD IN AN UNSAFE AND UNCOMFORTABLE MANNER NO MATTER WHAT SEAT SETTINGS ARE USED. I HAVE SUSTAINED CHRONIC NECK AND UPPER BACK HEALTH ISSUES SINCE I BEGAN DRIVING MY NEW CAR. THE SEAT AND HEADREST DESIGN FORCE THE DRIVER INTO AN UNNATURAL POSTURE THAT GIVES NO BACK SUPPORT AND BUMPS THE HEAD FORWARD AND DOWNWARD FACING. THE CONSTANT STRAINING TO WHILE DRIVING THIS CAR IS NOT ONLY UNSAFE BUT IT IS CAUSING CHRONIC INJURY. I DO NOT HAVE AN UNUSUAL BODY TYPE, I AM FIT AND OTHERWISE HEALTHY AND THIS AGGRAVATION DOES NOT HAPPEN IN ANY OF MY OTHER (OLDER) VEHICLES.

MY CAR IS AUTOMATIC TRANSMISSION. WHEN I WOULD RELEASE THE BRAKES AFTER STOPPING AT AN INTERSECTION, THE CAR WOULD NOT IMMEDIATELY GO INTO FIRST GEAR. IT WOULD SIT AT THE INTERSECTION AND THEN SUDDENLY JERK INTO FIRST GEAR. I WOULD DRIVE NORMALLY AFTER THAT. DEALER REPORTS I HAVE A DEFECTIVE TRANSMISSION AND THEY ARE REPLACING UNDER WARRANTY.

BOUGHT MY MAZDA 6 NEW ON 10/04/15 WITH 40 MILES. ON 3/26/16 AT 3245 MILES THE TRANSMISSION FAILED, VERY SIMILARLY TO ANOTHER COMPLAINT LISTED ON THIS SITE THAT STATED THAT THERE WERE HUNDREDS IF NOT MORE TRANSMISSIONS FAILURES OF THIS MODEL AT VERY LOW MILES. MY CAR TOOK AT LEAST SIX TO EIGHT SECONDS TO ENTER DRIVE FROM PARK. WHILE DRIVING, THE CAR ABRUPTLY BEGAN SLAMMING INTO MUCH LOWER GEARS THAN NECESSARY WITH LITTLE OR NO CHANGE IN CHANGE IN THE ACCELERATOR PEDAL. SLIGHTEST OF GRADE CHANGE ON THE ROAD ONLY EXASPERATES THE PROBLEM. I WAS DEVASTATED. CALLED THE MAZDA SERVICE CENTER AND SPOKE TO A SERVICE ADVISOR WHO COULD NOT HAVE MORE MORE APATHETIC. CURTLY HE TELLS ME THAT THE SOONEST THEY WORK ME IN WAS IN 5 DAYS. HE NOTED THAT I SHOULD MAKE MY APPOINTMENT ONLINE, AND BE SURE TO ASK FOR HIM! YOU HAVE GOT TO BE KIDDING SON! NO WAY! UNFORTUNATELY THE ONLY OTHER SERVICE ADVISOR IN THE PLACE WAS A WOMAN WHO SEEMED TO BE ANNOYED BEING THERE. HER OWN MISTAKES, WHICH WERE MANY, MADE HER ANGRY AND SHE ACTED LIKE IT WAS THE CUSTOMERS FAULT. NOT JUST WITH ME EITHER. I RECEIVED NOTHING ON DAY ONE FOR MY CAR EVEN BEING THERE. NOT THE WORK ORDER I HAD SIGNED. NOTHING.. DAY TWO I SIGN A WORK ORDER FOR MAZDA TO GET THE NEW TRANSMISSION INSTALLED, AGAIN SHE GAVE ME NO COPY. IT REALLY SEEMED TO ANNOY HER WHEN I ASKED TO BOTH WORK ORDER COPIES, AS IF IT WAS SOMETHING COMPLETELY IRRELEVANT. I WISH I HAD FOLLOWED MY GUT AND TAKEN MY CAR OUT OF THERE PRONTO. THIS WAS TO BE MY LAST NEW CAR AND I NOW WANT NOTHING TO DO WITH MAZDA. I AM A 50 YEAR OLD MAN WHO TREATS HIS CARS GENTLY. NEARLY EVERY MILE ON MY MAZDA 6 WAS HIGHWAY, THE EASIEST BEST MILES FOR A CAR WHEN IT COME TO WEAR AND TEAR. THIS CAR IS UNSAFE, I NEARLY ROLLED BACKWARDS INTO MY NEIGHBORS CAR WHEN I FORGOT ABOUT THAT LONG PAUSE FROM PARK TO DRIVE ONE NIGHT. MAZDA, GET SERIOUS ABOUT THIS BEFORE SOMEONE GETS HURT!

MY BRAND NEW MAZDA 6 WITH ONLY 6000 MILES TRANSMISSION QUIT ON 3/21/16. THE CARS GEARS WOULDN'T ENGAGE UNTIL THE RPMS WOULD HIT 3000 AND THEN THE CAR WOULD LURCH FORWARD. THE DEALER HAS ORDERED A NEW TRANSMISSION. THIS SEEMS TO BE A COMMON ISSUE WITH MAZDA 6 AND MAZDA CX-5. A RECALL NEEDS TO BE ISSUED. THIS IS A MAJOR SAFETY ISSUE. SOMEONE COULD HAVE REAR ENDED ME OR I COULD HAVE CAUSED AN ACCIDENT. THE DEALER SAID THIS IS THE FIRST THEY HAVE HEARD OF THIS BUT THERE HAVE BEEN 100S OF REPORTS ABOUT THIS. MAZDA NEEDS TO ISSUE A STATEMENT AND RECALL BEFORE SOMEONE GETS HURT.