2023 Mazda CX-50

I brought my car in to get it checked as the back drivers wheel was making clicking sounds when slowing down, both with and without breaks. I spent two weeks on my own trying to see what caused the car to make the sound when driving but was only able to learn that it makes the sound when slowing down, and disappears when driving at higher speeds. When brought in, the dealership was unable to tell me anything about the issue, as they were "unable to pinpoint it". After a few days, they were able to tell me that the issue is the differential, and that they would be unable to get the part. The differential is part of the axel, and is what allows the car to turn at different speeds. This is a serious issue and the car is less than a month and a half old with less than 1500 miles on it. The car itself is brand new, has never been used by anyone other than me and is having issues this quickly. The differential was inspected by the dealership, I am unsure if it was inspected by more than one person. But they are unsure as to when this issue would be getting fixed, and that car is my only transportation. The part has yet to be inspected by anyone other than the dealership. There were no warning lamps, signs, etc, only the sound of the back wheel clicking to show that there was an issue. Again, the car is less than a month and a half old, less than 1500 miles on it and this issue is incredibly dangerous.

The manufacturer has deceived buyers concerning the towing capabilities: https://insidemazda.mazdausa.com/the-mazda-way/mazda-cx-50-offers-confident-towing-capabilities/ I bought the OEM tow hitch and wiring to achieve the advertised 3500 lb towing capacity, but according to the owners manual that is not possible as you are limited to 1000 lb without a brake controller which can not be purchased through Mazda. The trailer wiring and vehicle manual states that you must not modify it, which would be required to install a brake controller. I currently own a 2000lb trailer; I bought this vehicle specifically to pull it. There is no way to achieve this safely and legally despite the advertisements without aftermarket parts. If the required aftermarket brake controller install were to damage the vehicle's electrical system in some way, I doubt Mazda would cover that under warranty. The promotional material says nothing about non-OEM equipment first having to be installed in the car to achieve this tow limit safely. I'm sure the Mazda marketing department is well aware that this claim would make the CX-50 more appealing vs. it's competitors, however it is not accurate.

I purchased this brand new 2023 Mazda CX-50 at the end of this July, and it has no incidents, no hits, no scratches at all. Last Sunday while driving it, out of no where, the 'Vehicle System Malfunction' message showed up and I dropped my car at the dealership right away. There was the weird sound from the front of the vehicle every time I braked to 10 mph, and I don't want to take risk of my own to drive it anymore. The front right-side lower active grille shutter was broke, and three lit damages were spotted on the condenser behind it. Luckily no leakage happened at that time. The dealership gave it a rounded inspection and told me 'it might be hit by a little rock'. Yeah, a little rock broke the entire grille shutter. I realize that there is no protection of any sort in front of the shutters, and it is very easy for any little object to break the shutters and the condensers as well. You can see easily from any picture of a CX50, there are two open big holes at the lower front, and the shutters are inside. This makes the shutter entirely expose. It's only two months since I bought this car, I believe I will not be the first CX50 owner that has this problem. It is highly possible that this is a design flaw, there should be some protective manners in front of the shutters to reduce the possibilities of something hitting it. Mazda's warranty is not covering this since they told me 'it was damaged by hitting a little rock', but this damage was because there is no protection to the shutter at all.

Purchased the vehicle 5/20/22, mileage today is 1050 on 7 30 22, and the Goodyear reliance drivers side tire has a large dimple on sidewall, noticed it about 10 days ago and have had no response from dealer. Stopped driving it due to excessive heat wave and just common sense. Can easily notice it. And no, did not hit anything with tire, ever. I do not have any repair bill yet. I can’t send a pic due to reception.here. Getting a ride to town Monday if there’s any way to add it. Please let me know. Thank you.