2023 Mazda CX-50

Wear of Strut Bearing causing crunching sounds at low speed braking and turning. Dealer reports this is due to dirt and debris getting up there. Vehicle has 34,000 miles (out of warranty due to time) and has had only light use off-road on dirt roads (2 camping trips). Not repairing can cause further damage and failure of suspension components. Vehicle marketed as off-road capable but components not protected properly from dirt/debris from driving off-road.

On [XXX], our 2023 Mazda CX-50 experienced a failure of the control arm, which was confirmed by Auffenberg Mazda of O’Fallon, IL, to be a manufacturer’s defect. Despite this, the dealer informed us that the vehicle was safe to drive. However, Mazda corporate contradicted this, stating the vehicle is unsafe to drive and instructed us not to operate it. We were informed that the replacement part will not be available until sometime in July 2025, leaving us without a safe vehicle for nearly two months. Both Mazda corporate and Auffenberg Mazda of O’Fallon, IL, have refused to provide a loaner vehicle or commit to reimbursing rental car expenses during this period. Additionally, Mazda corporate has failed to maintain consistent communication, not returning calls when promised and leaving us without timely updates or resolution. This situation poses a significant safety concern and financial burden, as we are left without a reliable means of transportation due to a confirmed manufacturing defect. We request that the NHTSA investigate this issue, including the conflicting safety assessments provided by the dealer and Mazda corporate, the delay in part availability, and the refusal to provide a loaner vehicle or rental car reimbursement. We also urge an evaluation of the control arm defect to ensure other Mazda CX-50 owners are not at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My ball joint failed on my brand new 4 month old vehicle at mile 2077. You absolutely have the ability to inspect it if you would like. This caused a MAJOR safety issue to both me and people around me as I lost complete control of my vehicle. Luckily, no one was injured. I believe this is an independent claim thus far on a CX-50. Mazda claims they had it inspected but I never saw anything in writing but I did have a damage adjuster of my insurance checked it out. I was stated my an independent mechanic and a tow truck driver that I did not cause this and something failed. Mazda also claims the district manager has looked at the vehicle and they don’t know how or what happened but they do not claim responsibility even though my car is covered in warranty. There were no warning lights or anything that told me this was going to happen, when my control arm popped off it veered me into a curb and blew my tire, losing control of the car, and skidding to a stop across an intersection