COMPONENT SPOTLIGHT

Mazda CX-5 electrical problems

458 distinct owner reports with an electrical-system component in this snapshot.

Includes the electrical-system component and its detailed subcategories. Related recalls and investigations must also name this component; they are not linked by narrative keyword alone.

14 crash reports10 fire reports10 injury reports

Reports by model year

Recall and investigation columns show each year’s full history. A report naming several years can appear in more than one row.

When problems were reported

Mileage at the reported incident

217 reports with mileage · 241 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What owners actually said

458 reports
2013 model year · 103,000 miles · Apr 30, 2018
Electrical System

I PUSH THE BUTTON TO TURN THE CAR OFF. THE MOTOR TURNS OFF BUT THE ACCESSORIES STAY ON (RADIO, DASH LIGHTS, ETC.) TURN THE CAR BACK ON, MOVE THE SHIFT LEVER AND THEN TURN IT OFF AGAIN. SOMETIMES THIS WORKS, OTHER TIMES IT TAKES NUMEROUS TRIES BEFORE IT WILL ACTUALLY SHUT OFF. SOME PEOPLE HAVE GOTTEN OUT OF THEIR CAR WITHOUT R…

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I PUSH THE BUTTON TO TURN THE CAR OFF. THE MOTOR TURNS OFF BUT THE ACCESSORIES STAY ON (RADIO, DASH LIGHTS, ETC.) TURN THE CAR BACK ON, MOVE THE SHIFT LEVER AND THEN TURN IT OFF AGAIN. SOMETIMES THIS WORKS, OTHER TIMES IT TAKES NUMEROUS TRIES BEFORE IT WILL ACTUALLY SHUT OFF. SOME PEOPLE HAVE GOTTEN OUT OF THEIR CAR WITHOUT REALIZING THIS HAPPENED AND CAME BACK TO A DEAD BATTERY. THIS COULD BE A DEFINITE SAFETY HAZARD - SUCH AS SOMEONE STRANDED LATE AT NIGHT WITH A DEAD BATTERY BECAUSE OF THIS ISSUE. MAZDA SAYS THEY ARE AWARE OF IT BUT YOU HAVE TO ISSUE A RECALL SO WE CAN GET OUR CARS FIXED. IT IS APPARENTLY A SENSOR UNDER THE SHIFTER THAT IS THE ISSUE. IF YOU CHECK THE WEBSITE: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849 YOU WILL SEE HOW MANY PEOPLE ARE HAVING HIS PROBLEM. PLEASE ISSUE A RECALL ON THIS PART SO THAT SOMETHING CAN BE DONE BEFORE SOMEONE IS HURT AFTER BEING STRANDED DUE TO THIS FAULTY PART. PLEASE MAKE MAZDA RESPONSIBLE FOR PUTTING A FAULTY PART IN OUR VEHICLES.

NHTSA ODI #11091070

2014 model year · 77,000 miles · Apr 28, 2018
Electrical System

HUNDREDS OF PEOPLE COMPLAIN ONLINE ABOUT THE SAME PROBLEM: THE CAR DOES NOT TURN OFF WHEN PUSHING 'START' BUTTON BEING ON 'PARKING'. THE ENGINE DOES TURN OFF, BUT ELECTRONICS STAYS ON AND THE CAR CAN'T BE LEFT OR LOCKED. ACCORDING TO ONLINE DISCUSSIONS, THIS IS ABOUT DEFECTIVE SENSOR, WHICH IS SUPPOSED TO RECOGNIZE THAT THE CAR …

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HUNDREDS OF PEOPLE COMPLAIN ONLINE ABOUT THE SAME PROBLEM: THE CAR DOES NOT TURN OFF WHEN PUSHING 'START' BUTTON BEING ON 'PARKING'. THE ENGINE DOES TURN OFF, BUT ELECTRONICS STAYS ON AND THE CAR CAN'T BE LEFT OR LOCKED. ACCORDING TO ONLINE DISCUSSIONS, THIS IS ABOUT DEFECTIVE SENSOR, WHICH IS SUPPOSED TO RECOGNIZE THAT THE CAR IS ON 'PARKING', AND IT HAPPENS FOR DIFFERENT MAZDA MODELS STARTING FROM 2013. THEY RECOGNIZE THE DEFECT BUT STILL WANT CUSTOMERS TO PAY FOR THE PART AND REPAIR. HOPEFULLY, THERE ARE ENOUGH COMPLAINS ABOUT THIS ISSUE TO INITIATE A RECALL.

NHTSA ODI #11090771

2014 model year · 70,000 miles · Apr 23, 2018
Electrical SystemPower Train

CAR WILL NOT TURN OFF WHEN BRAKE IS PRESSED, CAR IS IN PARK AND I HIT THE POWER OFF BUTTON. LEAVING CAR RUNNING IN GARAGE - VERY UNSAFE. NOT THE ONLY ONE... HERE IS A LINK TO SITE WITH 100'S OF PEOPLE WITH SAME ISSUES. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849

NHTSA ODI #11089712

2013 model year · Mileage unknown · Apr 18, 2018
Electrical System

I HAVE 96,757 MILERS. AFTER I COME TO A COMPLETE STOP, I PUT THE GEAR IN PARK, AND I PUSH THE IGNITION BUTTON TO TURN OFF THE CAR, MY CX-5 DOES NOT SHUT DOWN COMPLETELY. THE ENGINE IS OFF BUT ALL OTHER ELECTRICAL SYSTEM SUCH AS RADIO/NAVIGATION REMAINS ON AND I AM NOT ABLE TO ACTIVATE THE CAR ALARM AFTER I EXIT MY CAR. ORANGE…

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I HAVE 96,757 MILERS. AFTER I COME TO A COMPLETE STOP, I PUT THE GEAR IN PARK, AND I PUSH THE IGNITION BUTTON TO TURN OFF THE CAR, MY CX-5 DOES NOT SHUT DOWN COMPLETELY. THE ENGINE IS OFF BUT ALL OTHER ELECTRICAL SYSTEM SUCH AS RADIO/NAVIGATION REMAINS ON AND I AM NOT ABLE TO ACTIVATE THE CAR ALARM AFTER I EXIT MY CAR. ORANGE LIGHT REMAINS ON THE "START BUTTON" AND I HAVE TO RESTART THE ENGINE AND CHANGE THE GEAR FROM PARK TO R, N, OR D AND SHIFT IT BACK TO PARK TO SHUT DOWN COMPLETELY. SOMETIMES I HAVE TO REPEAT THIS STEP TWO TO THREE TIMES. THIS PROBLEM BEGAN SHORTLY AFTER MY 5 YEAR 60K EXTENDED WARRANTY EXPIRED.

NHTSA ODI #11088929

2017 model year · 250 miles · Mar 28, 2018
Electrical SystemElectronic Stability Control (esc)Service Brakes

TWO WEEKS AFTER I GOT THE VEHICLE, I WAS DRIVING ON A HIGHWAY DOING SPEEDS OF 45 TO 74. THE DRIVERS LAND CHANGE ASSIST WAS NOT WORKING AS A CAR WAS RIGHT BESIDE ME SEVERAL TIMES I NOTICED AND THE LIGHT WAS OFF. MY SON MENTIONED IT. DEC 22, 2017 2) I WAS DRIVING AT DUSK ON CRUISE CONTROL 74 MPH AND THE CAR SUDDENLY BRAKED AND A …

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TWO WEEKS AFTER I GOT THE VEHICLE, I WAS DRIVING ON A HIGHWAY DOING SPEEDS OF 45 TO 74. THE DRIVERS LAND CHANGE ASSIST WAS NOT WORKING AS A CAR WAS RIGHT BESIDE ME SEVERAL TIMES I NOTICED AND THE LIGHT WAS OFF. MY SON MENTIONED IT. DEC 22, 2017 2) I WAS DRIVING AT DUSK ON CRUISE CONTROL 74 MPH AND THE CAR SUDDENLY BRAKED AND A WARNING BRAKE! WAS ON THE DASH. I WAS IN THE FAST LANE WITH NO OBJECTS OR CAR IN FRONT.

NHTSA ODI #11081901

2014 model year · 66,938 miles · Mar 6, 2018
Electrical SystemPower Train

CHECK ENGINE LIGHT AND A/T WARNING LIGHT REMAIN ON. UNEXPECTED ISSUE DOES NOT APPEAR TO HAVE ANY CAUSE THAT IS BASED ON DRIVER USAGE OF VEHICLE. OEM BLOGS FOR VARIOUS OWNERS OF THIS MODEL APPEAR TO HAVE SIMILAR ISSUES. MANUFACTURER IS CHARGING CUSTOMERS TO UPDATE THE TCM AND PCM CODES ON PROGRAMMING BOARDS, FOR AN ISSUE IT IS…

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CHECK ENGINE LIGHT AND A/T WARNING LIGHT REMAIN ON. UNEXPECTED ISSUE DOES NOT APPEAR TO HAVE ANY CAUSE THAT IS BASED ON DRIVER USAGE OF VEHICLE. OEM BLOGS FOR VARIOUS OWNERS OF THIS MODEL APPEAR TO HAVE SIMILAR ISSUES. MANUFACTURER IS CHARGING CUSTOMERS TO UPDATE THE TCM AND PCM CODES ON PROGRAMMING BOARDS, FOR AN ISSUE IT IS AWARE OF. CODES APPEAR TO ARISE RANDOMLY, AND NOT AS PART OF VEHICLE BEING IN MOTION.

NHTSA ODI #11076518

2014 model year · 23,033 miles · Feb 27, 2018
Electrical System

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. ON SEVERAL OCCASIONS, WHEN THE VEHICLE WAS STARTED, THE IGNITION REMAINED IN THE ON POSITION. OVER THE COURSE OF TIME, THE CONTACT HAD TO REPLACE THE BATTERY DUE TO THE FAILURE. NORTH SHORE MAZDA (84 NEWBURY ST, DANVERS, MA 01923, (978) 619-0220) WAS CONTACTED. THE CONTACT WAS INFORMED THA…

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TL* THE CONTACT OWNS A 2014 MAZDA CX-5. ON SEVERAL OCCASIONS, WHEN THE VEHICLE WAS STARTED, THE IGNITION REMAINED IN THE ON POSITION. OVER THE COURSE OF TIME, THE CONTACT HAD TO REPLACE THE BATTERY DUE TO THE FAILURE. NORTH SHORE MAZDA (84 NEWBURY ST, DANVERS, MA 01923, (978) 619-0220) WAS CONTACTED. THE CONTACT WAS INFORMED THAT THERE WAS A TECHNICAL SERVICE BULLETIN; HOWEVER, THE DEALER WAS NOT OBLIGATED TO REPAIR THE VEHICLE AND STATED THAT IT WAS NOT COVERED UNDER THE EXTENDED WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE ON 02/27/2018 AND REFUSED TO AUTHORIZE THE NECESSARY REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 23,033. *TT *TR

NHTSA ODI #11075171

2013 model year · Mileage unknown · Jan 22, 2018
Electrical SystemFuel/propulsion SystemSeats

WIRES ARE BURNING CAN'T TELL FROM WHERE N SMILING GAS 2013 MAZDA CX5

NHTSA ODI #11064063

2017 model year · 10,300 miles · Jan 18, 2018
Electrical SystemService BrakesUnknown Or Other

WHILE DRIVING MY 2017 MAZDA CX-5, THE SMART CITY BRAKE SUPPORT (SCBS) INDICATOR ILLUMINATES ON THE DASH. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST SEVERAL MONTHS, ON CLEAR, SUNNY DAYS AND IN RAIN AND/OR SNOW; ON CITY STREETS AND HIGHWAYS. THE RATE OF DRIVING SPEED VARIES FROM APPROX 10 TO 65 MPH. THE INDICATOR STAYS ON FOR …

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WHILE DRIVING MY 2017 MAZDA CX-5, THE SMART CITY BRAKE SUPPORT (SCBS) INDICATOR ILLUMINATES ON THE DASH. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST SEVERAL MONTHS, ON CLEAR, SUNNY DAYS AND IN RAIN AND/OR SNOW; ON CITY STREETS AND HIGHWAYS. THE RATE OF DRIVING SPEED VARIES FROM APPROX 10 TO 65 MPH. THE INDICATOR STAYS ON FOR ANYWHERE FROM 20 SECONDS OR UNTIL THE VEHICLE IS STOPPED (UPWARDS OF 20 MINUTES). SERVICE TECHS AT LOCAL DEALER WERE ABLE TO PULL THE FAULT CODE FROM THE COMPUTER, BUT IT WAS GENERIC AND GAVE NO GUIDANCE. MAZDA INITIALLY ACKNOWLEDGED THIS WAS A PROBLEM AND REPLACED THE CAMERA THAT CONTROLS THE SYSTEM (MOUNTED INTERIOR OF CAR AT WINDSHIELD), BUT WHEN PROBLEM PERSISTED WITH THE NEW CAMERA, MAZDA SAID IT'S "NORMAL" FOR THE LAMP ILLUMINATION TO DISPLAY ON THE DASH UNDER VARIOUS DRIVING CONDITIONS AND REFERENCED SERVICE ALERT SA-052/17, WHICH DISCUSSES FOG, RAIN, EXHAUST GAS FROM VEHICLE IN FRONT, ETC. TRIGGERING THE SCBS. ACCORDING TO THIS SERVICE ALERT, A DIRTY WINDSHIELD WILL ALSO TRIGGER THE WARNING LIGHT TO ILLUMINATE. THIS IS A SAFETY CONCERN BECAUSE NOT ONLY IS THE SCBS NOT FUNCTIONING PROPERLY, WHEN THE LIGHT ILLUMINATES IT DISTRACTS FROM THE ACT OF DRIVING.

NHTSA ODI #11063530

2013 model year · 75,000 miles · Jan 13, 2018
Electrical SystemEngineFuel System, Gasoline

[XXX] THE ENGINE DOES NOT IDLE. WHEN I WOULD SLOW TO STOP FOR A STOP LIGHT OR STOP SIGN, TH ENGINE WOULD QUIT AND REQUIRE RESTARTING THE ENGINE. THE CHECK ENGINE LIGHT REMAINED ILLUMINATED CONTINUOUSLY, AND, THE RED BATTERY LIGHT WOULD ILLUMINATE. A SERVICE STATION DIAGNOSED THE PROBLEM AS EITHER AN OLD BATTERY, AND/OR, AN…

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[XXX] THE ENGINE DOES NOT IDLE. WHEN I WOULD SLOW TO STOP FOR A STOP LIGHT OR STOP SIGN, TH ENGINE WOULD QUIT AND REQUIRE RESTARTING THE ENGINE. THE CHECK ENGINE LIGHT REMAINED ILLUMINATED CONTINUOUSLY, AND, THE RED BATTERY LIGHT WOULD ILLUMINATE. A SERVICE STATION DIAGNOSED THE PROBLEM AS EITHER AN OLD BATTERY, AND/OR, AN ALTERNATOR. OURISMAN MAZDA, 801 ROCKVILLE PIKE, ROCKVILLE, MARYLAND 20852 [301-424-7800] ADVISED ME THIS MORNING, SATURDAY, 01/13/2018, THAT: 1.)THE PROBLEM IS THE MASS AIR FLOW FILTER THAT REQUIRED REPLACEMENT. 2.)THERE ARE NO RECALLS FOR MAZDA MASS AIR FLOW SENSOR FAILURES. 3.) TOTAL PARTS AND LABOR ARE APPROXIMATELY, $575.00. 4.)THE DEALERSHIP SAID THAT THE 5 YEARS / 100,000 WARRANTY DID NOT APPLY TO THE MASS AIR FLOW FILTER. 5.)WHEN I BROUGHT THE CAR TO OURISMAN MAZDA, ON 01/12/2018, TO HAVE THE PROBLEM DIAGNOSED. I WAS ASKED WHEN AND WHERE I LAST FILLED THE GAS TANK, (AS IF A MASS AIR FLOW FAILURE MIMICS CONTAMINATED FUEL. THE CAR WAS PURCHASED, NEW, IN DECEMBER 2012,, AND HAS APPROX.., 75,000 MILES OF URBAN / SUBURBAN DRIVING, NOT UNDER DUSTY CONDITIONS. THE RISK IS THAT THE CAR COULD UNEXPECTEDLY STALL AND WITH NO WAY TO RECOVER QUICKLY. *BF *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI #11062544

Related Official recalls

1

17V744000 · Electrical System:wiring; Trailer Hitches

Nov 21, 2017

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence & remedy

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Additional source detail variants (2)

Trailer Hitches

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Electrical System:wiring

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

Related NHTSA investigations

0

No component-matched exact-year investigations in this snapshot.