COMPONENT SPOTLIGHT

Mazda CX-5 electrical problems

458 distinct owner reports with an electrical-system component in this snapshot.

Includes the electrical-system component and its detailed subcategories. Related recalls and investigations must also name this component; they are not linked by narrative keyword alone.

14 crash reports10 fire reports10 injury reports

Reports by model year

Recall and investigation columns show each year’s full history. A report naming several years can appear in more than one row.

When problems were reported

Mileage at the reported incident

217 reports with mileage · 241 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What owners actually said

458 reports
2014 model year · 35,000 miles · Jul 16, 2018
Electrical System

WHEN PRESSING THE START/STOP BUTTON, THE IGNITION OFTEN WILL NOT TURN OFF. ALTHOUGH THE SHIFT LEVER IS IN 'P' POSITION AND THE ENGINE SHUTS OFF NORMALLY, THE IGNITION WILL STAY ON (IN ACCESSORY MODE).

NHTSA ODI #11111675

2016 model year · 59,000 miles · Jul 16, 2018
Electrical SystemExterior Lighting

LED DAYTIME RUNNING LIGHT ON PASSENGER-SIDE HEADLIGHT FLICKERS AND IS VERY DIM. ON A FEW OCCASIONS, THE DRIVER OF VEHICLE IN FRONT STATED THAT IT LOOKED AS IF MY HEADLIGHT WAS OUT AS WELL. VEHICLE IS ONLY 3-YEARS OLD. MILEAGE SHOULD NOT AFFECT ELECTIRAL LED COMPONENTS. DRL'S OR HEADLIGHTS ARE REQUIRED DURING ADVERSE WEATHER COND…

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LED DAYTIME RUNNING LIGHT ON PASSENGER-SIDE HEADLIGHT FLICKERS AND IS VERY DIM. ON A FEW OCCASIONS, THE DRIVER OF VEHICLE IN FRONT STATED THAT IT LOOKED AS IF MY HEADLIGHT WAS OUT AS WELL. VEHICLE IS ONLY 3-YEARS OLD. MILEAGE SHOULD NOT AFFECT ELECTIRAL LED COMPONENTS. DRL'S OR HEADLIGHTS ARE REQUIRED DURING ADVERSE WEATHER CONDITIONS OR WHEN OPERATING THE WINDSHIELD WIPERS.

NHTSA ODI #11111493

2014 model year · Mileage unknown · Jul 13, 2018
Electrical SystemUnknown Or Other

AFTER PUTTING MY 2014 MAZDA CX-5 TOURING AT IN PARKING MODE/GEAR AND PRESSING START/STOP ENGINE BUTTON, IT DOES NOT SHUTOFF ELECTRICAL COMPONENTS/ACCESSORIES. ENGINE SHUTS OFF, BUT ALL ELECTRICAL COMPONENTS/ACCESSORIES STAYS ON THAT RESULTS IN DRAINING THE BATTERY. CAR DOES NOT REGISTER THAT IT'S IN PARK MODE/GEAR. HENCE CAR CAN…

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AFTER PUTTING MY 2014 MAZDA CX-5 TOURING AT IN PARKING MODE/GEAR AND PRESSING START/STOP ENGINE BUTTON, IT DOES NOT SHUTOFF ELECTRICAL COMPONENTS/ACCESSORIES. ENGINE SHUTS OFF, BUT ALL ELECTRICAL COMPONENTS/ACCESSORIES STAYS ON THAT RESULTS IN DRAINING THE BATTERY. CAR DOES NOT REGISTER THAT IT'S IN PARK MODE/GEAR. HENCE CAR CAN NOT BE LOCKED WHEN STEPPING AWAY FROM CAR. ITS THE SAFETY ISSUE IF CAR IS NOT READING THAT ITS FULLY PARKED AND IT MAY START ROLLING/MOVING ON ITS OWN ON SLOPE SURFACE. MAZDA ISSUED A SERVICE BULLETIN FOR THIS ISSUE BUT DOES NOT WANT TO DO RECALL ON IT. FOLLOWING IS FROM MAZDA SERVICE BULLETIN: "WHEN PRESSING THE START/STOP BUTTON, THE IGNITION MAY NOT TURN OFF ON SOME VEHICLES EQUIPPED WITH A GATE- TYPE AT SHIFTER. ALTHOUGH THE SHIFT LEVER IS IN 'P' POSITION AND THE ENGINE SHUTS OFF NORMALLY, THE IGNITION MAY STAY ON (IN ACCESSORY MODE). THIS CONCERN MAY BE CAUSED BY A WORN SWITCH UNIT. TO ELIMINATE THIS CONCERN, THE SWITCH UNIT MATERIAL HAS BEEN CHANGED TO IMPROVE WEAR RESISTANCE. MODIFIED SWITCH UNITS HAVE BEEN ESTABLISHED AS NEW SERVICE PARTS." I DID A LOT OF RESEARCH ONLINE AND FOUND MANY OWNERS OF MAZDA CX-5 AND MAZDA 6 HAVING THE SAME ISSUE BY THEIR FAULTY PART(AT SHIFTER SWITCH). SHIFT GEAR SWITCH SHOULD NOT FAIL WITH LESS THAN 35000 MILES. MAZDA SHOULD OWN THIS ISSUE AND DO A RECALL ON ALL MAZDA SWITCHES. CONSUMERS DON'T HAVE TO SUFFER BECAUSE OF THEIR MISTAKES/FAULTS. FAULTY PART NUMBER: KDY0-46-040

NHTSA ODI #11111173

2013 model year · 59,000 miles · Jul 10, 2018
Electrical System

AFTER PLACING THE CAR IN PARK, THE ELECTRICAL SYSTEM DOES NOT SHUT DOWN. IT STAYS ON AND DRAINS THE BATTERY. HAPPENS ON HOT DAYS (80 PLUS). DANGER OF BEING STRANDED. PART KDY0-46-040. HTTP://EP.YIMG.COM/TY/CDN/YHST-24809172479195/KDY0-46-040.PDF

NHTSA ODI #11110428

2014 model year · 100,000 miles · Jul 9, 2018
Electrical System

WHEN I PUSH THE BUTTON TO TURN OFF THE CAR THE ENGINE SHUTS OFF BUT THE RADIO AND EVERYTHING INSIDE THE CAR DOESN'T TURN OFF. MY CAR'S BATTERY HAS DIED BECAUSE OF IT NOT TURNING OFF. I CALLED THE DEALERSHIP THEY KNEW EXACTLY WHAT WAS WRONG. THEY SAID IT WAS A COMMON PROBLEM IN THE CX5. MY CAR'S BATTERY HAS BEEN DEAD SEVERAL …

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WHEN I PUSH THE BUTTON TO TURN OFF THE CAR THE ENGINE SHUTS OFF BUT THE RADIO AND EVERYTHING INSIDE THE CAR DOESN'T TURN OFF. MY CAR'S BATTERY HAS DIED BECAUSE OF IT NOT TURNING OFF. I CALLED THE DEALERSHIP THEY KNEW EXACTLY WHAT WAS WRONG. THEY SAID IT WAS A COMMON PROBLEM IN THE CX5. MY CAR'S BATTERY HAS BEEN DEAD SEVERAL TIMES BECAUSE OF THIS ISSUE.

NHTSA ODI #11110303

2014 model year · 80,000 miles · Jul 9, 2018
Electrical System

MANY TIMES WHEN PUSHING THE IGNITION BUTTON TO TURN THE VEHICLE OFF IT DOES NOT COMPLETELY SHUT DOWN THE ELECTRICAL SYSTEM AND LEAVES THE RADIO AND OTHER ACCESSORIES ON. THIS HAS LED TO THE BATTERY RUNNING DOWN ON 2 OCCASIONS. THIS IS AN INTERMITTENT PROBLEM THAT DOES NOT HAPPEN EVERY TIME I SHUT THE VEHICLE OFF. BUT WHEN IT …

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MANY TIMES WHEN PUSHING THE IGNITION BUTTON TO TURN THE VEHICLE OFF IT DOES NOT COMPLETELY SHUT DOWN THE ELECTRICAL SYSTEM AND LEAVES THE RADIO AND OTHER ACCESSORIES ON. THIS HAS LED TO THE BATTERY RUNNING DOWN ON 2 OCCASIONS. THIS IS AN INTERMITTENT PROBLEM THAT DOES NOT HAPPEN EVERY TIME I SHUT THE VEHICLE OFF. BUT WHEN IT DOES HAPPEN I MAY HAVE TO RESTART AND SHUT OFF THE VEHICLE MULTIPLE TIMES TO GET IT TO FULLY SHUT DOWN THE VEHICLE AND ACCESSORIES. MANY PEOPLE WITH THE SAME VEHICLE ARE EXPERIENCING THIS PROBLEM BASED ON RESEARCH I HAVE DONE. THIS HAS BEEN ONGOING FOR 3-4 MONTHS

NHTSA ODI #11110241

2014 model year · Mileage unknown · Jul 5, 2018
Electrical System

FOR THE LAST FEW WEEKS THE VEHICLE WILL NOT SHUT OFF COMPLETELY. I HAVE TO TURN THE CAR ON AND OFF SEVERAL TIMES BEFORE IT WORKS. DUE TO THIS ISSUE I CANNOT LOCK THE VEHICLE AND IT HAD DRAINED THE BATTERY.

NHTSA ODI #11109717

2013 model year · 80,000 miles · Jul 5, 2018
Electrical System

I AM OFTEN UNABLE TO TURN CAR OFF USING THE KEYLESS IGNITION SWITCH. THE ENGINE WILL STOP BUT ALL INTERIOR POWER REMAINS ON, AND I MUST RESTART THE ENGINE, SHIFT GEARS, RETURN TO PARK AND TRY AGAIN. SOMETIMES IT TAKES 5-8 TRIES TO KILL POWER. THIS IS A SAFETY HAZARD AS IT COULD LEAVE YOU STRANDED WITH A DEAD BATTERY. I'VE SE…

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I AM OFTEN UNABLE TO TURN CAR OFF USING THE KEYLESS IGNITION SWITCH. THE ENGINE WILL STOP BUT ALL INTERIOR POWER REMAINS ON, AND I MUST RESTART THE ENGINE, SHIFT GEARS, RETURN TO PARK AND TRY AGAIN. SOMETIMES IT TAKES 5-8 TRIES TO KILL POWER. THIS IS A SAFETY HAZARD AS IT COULD LEAVE YOU STRANDED WITH A DEAD BATTERY. I'VE SEEN MANY SIMILAR COMPLAINTS ON YOUR WEBSITE, BUT MAZDA CLAIMS NO OWNERSHIP OF THE PROBLEM AND HAVE NOT ISSUED A RECALL. HOW CAN YOU RECTIFY THIS SITUATION?

NHTSA ODI #11109614

2013 model year · 67,000 miles · Jun 27, 2018
Electrical System

AFTER DRIVING AND PUTTING THE CAR IN PARK AND TRYING TO TURN THE CAR OFF THE CAR RADIO AND DASH INDICATORS REMAIN ON. I AM NOT ABLE TO COMPLETELY TURN THE CAR OFF WITHOUT PUTTING IT IN REVERSE AND BACKING IT UP SOME AND THEN DRIVING FORWARD AGAIN AND PUTTING IT IN PARK AND PUSHING THE POWER BUTTON AGAIN. JUST TRYING TO RESTART…

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AFTER DRIVING AND PUTTING THE CAR IN PARK AND TRYING TO TURN THE CAR OFF THE CAR RADIO AND DASH INDICATORS REMAIN ON. I AM NOT ABLE TO COMPLETELY TURN THE CAR OFF WITHOUT PUTTING IT IN REVERSE AND BACKING IT UP SOME AND THEN DRIVING FORWARD AGAIN AND PUTTING IT IN PARK AND PUSHING THE POWER BUTTON AGAIN. JUST TRYING TO RESTART THE CAR OR SHIFT IT TO DRIVE AND BACK TO TURN THE POWER COMPLETELY OFF DOES NOT WORK. THIS INCOMPLETE POWERING OFF OF THE VEHICLE HAPPENS VERY RANDOMLY.

NHTSA ODI #11104435

2014 model year · 53,000 miles · Jun 21, 2018
Electrical System

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. AFTER SWITCHING THE SHIFTER TO THE PARK POSITION, TURNING THE ENGINE OFF, AND REMOVING THE IGNITION KEY, THE RADIO WOULD REMAIN ACTIVATED. ALSO, AN ERRONEOUS AUDIBLE ALARM WAS ACTIVATED, WHICH WARNED THE CONTACT THAT THE IGNITION KEY WAS NOT REMOVED FROM THE IGNITION SWITCH. THE VEHICLE WA…

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TL* THE CONTACT OWNS A 2014 MAZDA CX-5. AFTER SWITCHING THE SHIFTER TO THE PARK POSITION, TURNING THE ENGINE OFF, AND REMOVING THE IGNITION KEY, THE RADIO WOULD REMAIN ACTIVATED. ALSO, AN ERRONEOUS AUDIBLE ALARM WAS ACTIVATED, WHICH WARNED THE CONTACT THAT THE IGNITION KEY WAS NOT REMOVED FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (JAKE SWEENEY MAZDA WEST IN CINCINNATI, OH) WAS NOTIFIED OF THE FAILURE, BUT THE MANUFACTURER WAS NOT. THE FAILURE MILEAGE WAS 53,000.

NHTSA ODI #11103017

Related Official recalls

1

17V744000 · Electrical System:wiring; Trailer Hitches

Nov 21, 2017

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence & remedy

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Additional source detail variants (2)

Trailer Hitches

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Electrical System:wiring

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

Related NHTSA investigations

0

No component-matched exact-year investigations in this snapshot.