2021 Mazda CX-5

The contact owns a 2021 Mazda CX-5. The contact stated that while the vehicle was parked, the rear back glass fractured without impact. The contact stated that the vehicle had just been parked for several minutes prior to the failure when the contact returned from a doctor's appointment. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had occurred four times since June 2023. In addition, the contact stated that the rear seat was covered with shattered glass. The contact was instructed by the insurance company to contact the NHTSA Hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2021 Mazda CX-5. The contact stated that while driving approximately 50 MPH in an intense rainstorm, the windshield became foggy. The contact activated the HVAC system to clear the windshield, but only hot air was coming from the vents. The contact stated that the hot air made the foggy windshield worse. The contact used a towel to wipe the inside of the windshield. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure occurred during intense rainfall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 35,000.

The outside mirrors failed to rotate open, and you could not see behind the vehicle. The mirrors rotate inward when the doors are locked and are supposed to open fully when the doors are unlocked. These outside mirrors can freeze when rotated in during freezing temperatures. When the vehicle is unlocked, the mirrors if frozen, can be kept from rotating out to the locked position. This condition causes the mirror motor assembly to fail and that prevents the mirrors from rotating to the outboard and locked position. Latter year models have an added option to turn the rotating feature off but no retrofit option was added to earlier model yesrs.