2018 Mazda CX-5

The contact owns a 2018 Mazda CX-5. The contact stated that on two separate occasions, the vehicle stalled with several unknown warning lights illuminated. The contact had taken the vehicle to the dealer on multiple occasions; however, the mechanic could not diagnose or service the failure. The contact then received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The dealer was also notified of the recall and confirmed that the part was not yet available. The contact attempted to reach the manufacturer but was not successful. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

The contact owns a 2018 Mazda CX-5. The contact stated while having a routine oil change, the mechanic noticed that the rear shocks were leaking oil and needed to be replaced. The vehicle was not replaced. The manufacturer was informed of the failure and informed the contact to bring the vehicle to a dealer for assistance. The failure mileage was approximately 27,137.

Massive oil leak onto exhaust manifold, dealership checked and found oil leaking from right rear area of cylinder head. "Per SA/031/21 should replace cylinder head and all gaskets and hardware". My safety and the safety of others was put at risk because if my car had no oil in it, which it was close to, the engine could have seized and caused an accident. The fumes of burning oil made me severely ill as well. The problem was confirmed by the Mazda dealership and has been inspected as well. The only reason I knew something was wrong was because the oil light came on and I contacted the dealership and they said it was a sensor issue and I did not believe that they were correct so I brought it in and they looked at it and said it was a massive oil leak and then told me that the cylinder head assembly needed to be replaced and it was a rare occurance but it had happened due to a casting issue.

This is more of a general notice to fellow Mazda CX-5 drivers with the issue described below: Our car is a 2018 CX-5 with 25K miles. The check engine light came on upon entering the highway at the beginning of the day. Subsequently, stopping by an AutoZone to diagnose it revealed a malfunctioning thermostat. Only then did I realize the car took a long time to reach the operating temperature (for the blue indicator light to go away), and engine temperature would generally stay around 165 and hit 210 only after a very long time of driving, while idling or in traffic. However, our internal heater performance never had any issues while being kept at 75 and blowing mild to moderately. Upon taking the car to our Mazda dealership and requesting a diagnostic service, did we learn it was a malfunctioning coolant control valve that there is a technical service bulletin (# 01-011/21) for such a thing, and covered under our CPO powertrain warranty for replacement.

Our 2018 CX5 has only 28K miles. During a recent oil change at our local auto repair facility I was informed that the driver's side rear shock was leaking oil and needed to be replaced. After some research I found there is a Mazda TSB (Bulletin No.: 02-001/21) stating that many 2017-2020 CX5s left the factory with defective rear shocks. In my opinion, loss of shocks could affect stability of a vehicle and cause a crash. There should be a recall to replace these defective shocks!

The contact owned a 2018 Mazda CX5. The contact stated that while his wife was driving at approximately 35 - 40 MPH, the power steering assist and brakes failed, causing the vehicle to crash into trees. None of the air bags deployed upon impact. All of the warning lights were illuminated. The contact's wife attempted to turn off the vehicle, but it would not turn off. The fire department had to disconnect the battery to turn off the vehicle. A police report was filed. The contact's wife was later taken to the hospital for injuries sustained to her knees. The vehicle was towed to a tow yard and was not yet deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

My vehicle has an open recall that poses a safety risk for myself and all passengers. I spoke with Mazda Service Department/Dealer in my area and they stated that Mazda would not have these parts available until summer of 2022. The service department also stated “the vehicle is completely safe to drive”. I am wary of this response as a potential stalled engine is a major safety risk for myself and all passengers. MAZDA will also start mailing out recall letters by January 22nd, which is a huge delay in response. This is unacceptable and I am wary about driving the vehicle. Please let me know what are my options here.

On 11/28/2021, my vehicle suddenly showing five warnings 1, front camera sensor malfunction, 2, smart brake system malfunction, 3, forward smart city brake support malfunction, 4, HBC/LAS system malfunction, and 5, SCBC malfunction. I have no idea which part was go wrong, but this is not the first time my vehicle shows the same warning. Back to 12/20/2019, my vehicle has a same warning showed, I bring my vehicle to dealer to check but after they check, they told me nothing wrong. After two year the same problem come out again, I am very concern about the safety of my vehicle. The first time having a issue was my vehicle just a year old, and today the same issue come out again. Please help me to look up my vehicle is it any part has to recall and need to fix it. Thank you