2018 Mazda CX-5

MAZDA'S SOUL CRYSTAL RED PAINT ON MY CX-5 THAT HAS ONLY 12000 MILES AND IS GARAGED DAILY HAS 12 OR MORE CHIPS ON THE HOOD AND SEVERAL ON THE DOOR. THIS COLOR WAS A $700 DOLLAR OPTION AND THE PAINT IS INFERIOR IN QUALITY AND EASILY CHIPS. HAVE READ ON LINE OF THOUSANDS OF OTHER MAZDA OWNERS COMPLAIN OF A SIMILAR PROBLEM WITH THEIR PAINT. A RECALL SHOULD BE INSTITUTED.

THE PAINT EASILY CHIPS DESPITE IT BEING A $1000 UPGRADED PAINT COLOR. WE WERE TOLD BY MULTIPLE MAZDA DEALERS THAT THE 7 STAGE PAINT MAKES IT SOFT AND EASY TO CHIP. THIS IS NOT AN ACCEPTABLE STANDARD, ALL MAZDA PAINTS SHOULD HAVE THE SAME PERFORMANCE AND DURABILITY, ESPECIALLY IF IT IS $1000 UPGRADE. I HAVE FILLED DOZENS OF THESE CHIPS AND APPEAR DAILY, IT IS EVIDENT BY THOUSANDS OF REPORTS ONLINE THAT THIS IS A SIGNIFICANT DEFECT ON MAZDAS BEHALF.

I AM EXPERIENCING SUBSTANTIAL CHIPPING OF THE PAINT ON MY 2018 MAZDA CX-5. I HAVE ONLY HAD THE CAR JUST UNDER 3 MONTHS AND UNDER 7000 MILES DRIVEN. IT APPEARS AS THOUGH THE PAINT IS NOT BONDED WITH THE METAL UNDERNEATH THE PAINT. OR THAT THE LAYERS OF PAINT ARE NOT BONDED. I HAVE HEARD OF MANY OTHERS EXPERIENCING SAME OR VERY ISSUES WITH THE SOUL CRYSTAL RED PAINT MAZDA IS USING. IT NEEDS TO BE CLASSIFIED AS FAULTY PAINT AND HANDLED BY MAZDA ACCORDINGLY.

THE CAR HAS MULTIPLE PAINT CHIPS ON THE HOOD AND ALL THE SIDE PANELS INCLUDING ALL FOUR DOORS WITH LESS THAN 3500 MILES ON THE ODOMETER. IT IS THE SOUL CRYSTAL RED COLOR. THE SMALL PEBBLES THAT HIT IT WERE SMALLER THAN THE EYE COULD SEE WHILE DRIVING. (TINY GRAVEL AT A HIGHWAY CONSTRUCTION SITE) THE BODY SHOP THAT'S REPAIRING IT SAID THEY'VE NEVER SEEN THAT MUCH DAMAGE ON A CAR THAT NEW. IT'S COSTING MY INSURANCE COMPANY $4000 TO REPAIR. I CAN ONLY SPECULATE THAT THE PAINT MIGHT BE EXTREMELY THIN AND NOT ADHERING TO THE METAL AS IT SHOULD.

I HAVE THE $595 EXTRA RED SOUL CRYSTAL METALLIC PAINT. THERE A RE MANY CHIPS FORMING, MOSTLY ON THE HOOD. THESE ARE NOT FROM ROCKS, OR ANY OTHER DEBRIS. THEY STARTED FORMING A COUPLE MONTHS AFTER I BOUGHT IT IN JUNE 2018. LOOKING AT THE CHIPS IN THE RED PAINT, IT APPEARS THAT THE RED PAINT IS VERY, VERY THIN. ALMOST LIKE IT WAS ONE COAT. MY MAZDA DEALERSHIP DID NOT OFFER ANY HELP OTHER THAN GIVING ME THE RED TOUCH-UP PAINT PEN, WHICH ACTUALLY IS TERRIBLE AND THE RED PAINT IN THE TOUCH-UP PEN DOES NOT EVEN MATCH. FAULTY PAINT/PAINTING JOB? AND, IT SHOULD BE COVERED UNDER WARRANTY, AS IT WAS AN EXTRA $595 OPTION!

MY CAR IS 1 YEAR OLD, SOUL RED CRYSTAL METALLIC PAINT COLOR. IT HAS A GREATER THAN NORMAL AMOUNT OF PAINT CHIPPING ON THE HOOD AND OTHER PLACES. IN OBSERVING THE CHIPPING, THE PAINT LAYER APPEARS TO BE VERY THIN. I HAVE NOT TRAVELED IN AREAS THAT WOULD MERIT THIS AMOUNT OF CHIPPING. THE CAR IS GARAGE KEPT WHEN I AM NOT DRIVING IT.

THE PAINT APPEARS TO BE DEFECTIVE. THE PAINT CHIPS EXCESSIVELY WHEN IT IS BEING HIT BY ROAD DIRT/STONES. KNICKS AND DINKS FROM BEING HIT BY STONES/DIRT ARE ALL PART OF THE DRIVING EXPERIENCE. BUT THE EMPHASIS HERE IS THAT THE PAINT IS EXCESSIVELY FLAKING OFF THE CAR WHERE THE CAR IS HIT BY DIRT/STONES. IT COMES OFF IN CHUNKS. IT APPEARS THAT THE PAINT IS NOT BONDED TO THE METAL UNDERNEATH THE PAINT.