2018 Mazda CX-5

The contact owns a 2018 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The parking break is getting stuck and we are unable to release it. We have gone to various mazda showrooms and service centers but no one have been able to find the issue. We are scared that on the highways the car can malfunction. The parking break warning sign comes on on its own even when the vehicle is moving which is a big concern for us while driving. When I searched for this issue online, I can see few articles where different models of Mazda has same issue and they recalled those vehicles. Mazda service center people after charging me for the issue, suggested not to use parking brake, even I don’t use that it gets on by itself. There is a warning symbol. It is available for inspection when requested. Electronic Parking Brake Component is not working. Multiple mazda showroom people confirmed this and none of them can fix this.

The vehicle sometimes doesn't start. Usually it needs to sit about 30 minutes after being turned off before it starts again, but there is no guarantee that it will start again after that. I had this taken to the Mazda dealer twice to be repaired; neither time have the repairs worked. More recently, the car still refused to start after two and a half hours of being turned off in the parking lot. I turned off the Air Conditioning system and this allowed the car to start on this occasion. However, the car was still struggling to stay on when I was stopped at red lights on my trip driving the car home. This car's problem is worsening. I keep trying to get the Mazda dealer to fix the recall, but they have not returned my calls. Can you please ask them to fix my car or buy it back from me?Thank you.

Fuel pump. The mechanics at the Mazda dealership brushed me off when I brought up the open recall on my vehicle. However, according to them it is a "preliminary recall," the mechanic said it wasn't an "open recall." This is my first vehicle and I stupidly put my trust into the mechanic and believed his words. I am not well-versed in vehicles but after extensive research, asking a friend, and referring to a VPC agent who deals with recalls on vehicles; it turns out there is no such thing as a preliminary recall outside of Mazda's definition. I told the mechanic it was an open recall and that I need to ship the vehicle to Hawaii and the shipping company can refuse service if there is an open recall. The mechanic still brushed me off and talked to me as if I was dumb because I couldn't understand what he was saying. He continued to say they don't have the parts regardless and said "no one does." I didn't press the issue because I assumed they knew better than I. It seems as if Mazda is refusing to work on, look at, or even hear about the fuel pump recall.

The contact owns a 2018 Mazda CX-5. The contact received notification of NHTSA campaign number 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle would not immediately start. Additionally, while driving at an undisclosed speed, the check engine warning light remained illuminated before the vehicle became inoperable. The failure mileage was 37,000. VIN tool confirms parts not available.

The contact owns a 2018 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) in January of 2022 however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the engine was not stable while driving under 30 MPH. There was no warning light illuminated. The vehicle was taken to the dealer who stated that there was no failure and that the issue was normal. The manufacturer was notified of the failure and a case was opened. The contact stated that she had an arbitration hearing with the manufacturer. The manufacturer was contacted and confirmed that the parts were not available. The approximate failure mileage was 17,000. VIN tool confirms parts not available.

Infotainment system/radio: Radio stations start changing by itself while loudly beeping constantly while I drive. I lose total control of the infotainment system. It becomes possessed. The infotainment system automatically starts moving to different screens and tries to delete stations. Very unsafe. I've seen reports of this happening on other Mazda vehicles and other models were recalled for it. Considered a "ghost touch." This was an actual recall on another Mazda model. https://static.nhtsa.gov/odi/tsbs/2019/MC-10164268-0001.pdf The problem is wider than that: Complaints from other Mazda owners: https://www.reddit.com/r/CX5/comments/mu0682/advice_on_2018_cx5_touring_multimedia_display/ https://www.bbc.com/news/technology-60333765