2018 Mazda CX-5

The contact owns a Baby Trend Easy Ride 35 Travel System Car seat, Model Number: TS40B65B, Manufactured Date: 5/18/22. The car seat was installed in the middle rear seat of a 2018 Mazda CX-5. The contact stated that while the child was seated in the car seat, the car seat harness buckle malfunctioned and could not be unlocked. The child could not be immediately removed from the car seat. The cause of the failure was not yet determined. The manufacturer and retailer were not yet notified of the failure.

Certified Mazda cx5 sold with faulty wheel bearing and had to be back in service less than 24 hours from purchase. They failed to replace the piece of engine after 35.000 maintenance and another dealer found 5 areas that needed work 3 weeks later. Brake warning system went off took5 days to determine it was a dead switch and replaced exactly one month later Brake system warning goes off after car was In park and off for 25 minutes at the airport. I was told that I was fine to drive it despite the manual clearly saying do not drive if Brake warning lights go on. And it was supposed to have been repaired. The dealership expected me to believe that a rubber mat set off the high tech Brake system this is ridiculous They bought back car did not return the 5000 down payment or 14000 trade in and refused to honor the store warranty of buy back for life KBB 125 of trade in value. They refused to do anything to cancel warranty but then [XXX] canceled all 3 and had no authority or permission by me to illegally cancel my warranty and refuse to provide the documentation that the warranty company insist the dealer has to provide. There is no record of my ownership of this vehicle when VIN is run ir the excessive amount of damage to the car by Koons Mazda silver spring INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2018 Mazda CX-5. The contact stated that while stopped at a traffic light, the contact became aware of smoke coming from underneath the hood. The vehicle was taken to an independent mechanic and the contact was informed that the cylinder head was defective and needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 62,400. The contact stated the cylinder head is porous and oil leaks out of it. Also, 6 hydraulic lash adjusters were failing and needed to be replaced.

I drive a 2018 Mazda CX5. My "infotainment system" which contains radio, phone, and GPS controls began making random unprompted selections while I would not touch it. This is an ongoing issue. The name for this issue is called "ghost touch" While the Mazda system "locks" the touch screen while the car is moving, the issue continues as soon as you come to a red traffic light. Without putting the car in park, the touch screen reactivates and the issue proceeds. This is a safety issue as it can cause distractions while driving such as sudden significant changes in music volume and it can call a random person if your phone is connected to Bluetooth. Regardless of if the car is moving or not, this causes a driver to take their focus away from the road. From a quick google search, this is a common issue. Mazda is aware of this common issue, and in fact extended a warranty to correct it in 2014-2016 Mazda 3's. However, I called Mazda USA today and they stated that it would have to be paid out of pocket for my car.

Driving down the freeway smoke started coming out of the hood of the car and into the cabin, no warnings or warning lights of any kind, got the car to the Mazda dealer to be inspected. The dealer told me it was 5 months out of warranty and would not be covered its a cracked cylinder head and oil had dripped/leaked onto the manifold causing the smoke. No smoke was coming from the exhaust so the crack only leaked oil to the outside of the cylinder head. There is no oil in my driveway so it happened that day on the road. This is a manufacturing error that Mazda won't take responsibility for.

Entire drivers side air bags deployed, with only the driver in the vehicle, after striking a curb, (after striking a coyote, then swerving). Front central air bag did not deploy-only the side, and then for the entire side of a four door SUV, Mazda CX-5. Air bag slammed into neck and chest of driver nearly striking jugular with sharp impact. There does not appear to be any reason for side air bag to deploy, without front center deploying.

Parking brake system malfunction. Flashing brake light and the parking exclamation point light on. When I try to release the emergency parking brake it continues to light up on the dashboard as well as yellow flashing light on the physical brake similar problem with 2016 model. Seen multiple people with similar problem but no solution Restarting the car multiple times makes the light go away eventually

When driving I started to smell a burning oil or rubber smell inside the cabin of the car. When I stopped I could see smoke coming from under the hood. When I was able to park, I opened the hood and could see smoke coming from the engine. There were no warning lights displaying on the dash, no leaking fluid from under the car. I did not feel safe continuing to drive the car without having it seen, so I took it to the closest Mazda dealer service. After inspecting the issue I was told there is a cracked cylinder head that is leaking fluid into the engine and the exhaust and I would need a brand new engine. The service manager said this is a known issue with the 2018-2021 Mazda CX-5. Unfortunately, the warranty that would cover this expired in April 2023 (at the time of writing this, it's May 1, 2023). It should be noted that my CX-5 is only 5 years old with ~37,000 miles on it. I was told by the Mazda service manager that the car is not safe to be driven in this condition and would have to stay in their possession on their lot until I decide if I want to have it fixed.