2018 Mazda CX-5

I PURCHASED THIS VIN LESS THAN 24 HOURS AGO, I WAS TOLD IT WAS CERTIFIED BY THE DEALERSHIP. IN LOOKING UP THE VIN ON WWW.NHTSA.GOV THIS AM, IT SAYS THE RECALL #3719F WAS NOT FIXED; THE DEALERSHIP JUST SENT ME A SCREEN SHOT FROM MAZDA NORTH AMERICA OPERATIONS WARRANTY VEHICLE INQUIRY REPORT, AND IT SHOWS THE REPAIR DONE. WHO DO I BELIEVE? THE VEHICLE IS AT MY HOME ON THE DRIVE WAY, STATIONARY. I'M ASKING THE DEALERSHIP TO PICK THE CAR UP, AND REFUND MY $100 DOLLARS. THEY WANT $400.00 MORE WHEN I GET PAID 2/25.

I WAS DRIVING ON THE HIGHWAY AND IT WAS RAINING. I LOST CONTROL OF THE VEHICLE, THE STEERING WHEEL WAS SPINNING UNCONTROLLABLY. I WAS ADVISED I MOST LIKELY HYDROPLANED. THE VEHICLE FINALLY SLOWED DOWN AND BACKED INTO A GUARDRAIL. ONLY THE RIM OF THE DRIVER SIDE BACK TIRE WAS DAMAGED. THE IMPACT FELT LIKE THE IMPACT FELT WHEN HITTING A CURB TOO HARD. THIS DID NOT HAPPEN ON THE SIDE OF THE ROAD WITH A SHOULDER, SO AFTER THE TIRE HIT THE GUARDRAIL, I MOVED TO THE CAR TO THE OTHER SIDE OF THE ROAD TO BE ON THE SHOULDER. ONCE I ARRIVED AT THE OTHER SIDE OF THE ROAD, THE AIRBAGS DEPLOYED AND THE BRAKE ASSIST LIGHT CAME ON AND THE POLICE WERE AUTOMATICALLY CALLED. THE CAR WAS TOWED AND THE COLLISION SHOP CANNOT EXPLAIN WHY THE AIRBAGS DEPLOYED. I'M TERRIFIED THAT THE AIRBAGS CAN DEPLOY AT ANY TIME FOR ANY REASON. I AM ALSO TERRIFIED THAT THEY WILL NOT DEPLOY WHEN THEY ARE SUPPOSED TO SINCE THEY DEPLOYED AT LEAST 10-15 SECONDS AFTER THE IMPACT WITH THE GUARDRAIL OCCURRED.

TL* THE CONTACT OWNS A 2018 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED AND WAS RESTARTED. WHILE THE PUSH-TO-START WAS ENGAGED, THE VEHICLE REVVED UP HIGH, STALLED, AND RESTARTED. ADDITIONALLY, THE AIR CONDITIONER FAILED TO OPERATE AS DESIGNED. THE RADIO WAS ALSO INOPERABLE. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GUNTHER MAZDA (1800 S STATE RD 7, FORT LAUDERDALE, FL 33317, (954) 420-6565) WHERE IT WAS DIAGNOSED THAT THE BATTERY, A/C MOTOR AND AN UNKNOWN CONTROLLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED SEVERAL TIMES HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 2,000.

ON MAY 9, 2020, OUR MAZDA CX5 LOST THRUST, STALLED AND CAME TO A COMPLETE STOP WHILE DRIVING ON A HIGHWAY GOING 55 MPH ON A STRAIGHT 3 LANE ROAD. THIS OCCURRED DESPITE THE PCM PROGRAMMING WAS RE-CALIBRATED DUE TO A MANUFACTURER RECALL IN SEPTEMBER 2019 (NHTSA RECALL NO. 19V497000). THE CAR IS TOWED TO A MAZDA SERVICE CENTRE AND IS AWAITING DIAGNOSIS. *TR

THE ENGINE IN MY MAZDA CX-5 WAS REQUIRED TO BE REPLACED RECENTLY DUE TO A KNOWN ISSUE IN THE CAR THAT CAUSES THE REAR HEAD TO LEAK. MY CAR HAS LESS THAN 12,000 MILES ON IT SO THE ENGINE SHOULD NOT HAVE THIS ISSUE. MY DEALER EXPLAINED TO ME THIS IS A KNOWN ISSUE BY MAZDA AND HE HAD SEEN 5-10 OTHER CARS JUST AT HIS DEALER. WE NOTICED THIS ISSUE WHEN MY SON WAS DRIVING THE CAR AND WE SAW FLUID POURING OUT OF THE BOTTOM. WE HAD HIM STOP THE CAR IMMEDIATELY AND NOT DRIVE. I TRIED NUMEROUS TIMES TO GET MAZDA TO ENGAGE TO PROVIDE A BETTER WARRANTY GIVEN IT IS A NEW CAR SHOULD NOT HAVE A BLOWN ENGINE WITH ONLY 12,000 MILES AND IT IS A KNOWN ISSUE BUT THEY REFUSED TO PROVIDE ANY SUPPORT. I ASKED ABOUT WHY NO RECALL AND THEY JUST STATED THERE IS NO RECALL FOR THIS ISSUE, ALTHOUGH THE DEALER HIGHLIGHTED MAZDA IS AWARE OF A FLAW IN THE CAR THAT CAUSED THE REAR HEAD TO LEAK. I WOULD LIKE TO SEEK SOME ACTION WITH MAZDA TO MAKE THEM DEAL WITH THIS VERY CONCERNING ISSUE

TL* THE CONTACT OWNS A 2018 MAZDA CX-5. WHILE DRIVING 20 MPH AND BELOW, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT HAD TO DEPRESS THE ACCELERATOR PEDAL WITH FORCE TO INCREASE THE SPEED. THE CONTACT TOOK THE VEHICLE TO FINDLAY MAZDA (7760 EASTGATE ROAD, HENDERSON, NV 89011, (702) 955-5555) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V497000 (ENGINE, POWER TRAIN); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER, BUT THEY WERE UNABLE TO LOCATE ANY FAILURE CODES. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1-2318934006. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,800.

TL* THE CONTACT OWNS A 2018 MAZDA CX-5. WHEN THE ENGINE WAS WARMED UP AND THE VEHICLE WAS PLACED IN PARK, THE ACCELERATOR PEDAL AUTOMATICALLY DROPPED TO THE FLOORBOARD. THE FAILURE CAUSED THE VEHICLE TO DRIVE FORWARD AND THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO ROGER BEASLEY MAZDA GEORGETOWN (7551 IH 35 SOUTH, GEORGETOWN, TX 78626, 512-591-9313) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 7,226. *BF*JB

VEHICLE WENT INTO LIMP MODE WHILE PASSING ON TWO LANE ROAD. CAUSE WAS DETERMINED TO BE WRONG LOGIC IN PCM FOR CYLINDER DEACTIVATION. THIS WORNG LOGIC CAUSED LOW OIL PRESSURE IN THE LIFTER DURING DEACTIVATION WHICH IN TURN CAUSED THE ROCKER ARM TO BECOME DISLODGED RENDERING THE ASSOCIATED VALVE INOPERABLE. THERE IS NO INDICATION TO THE DRIVER OF IF OR WHEN THIS HAPPENS. THE DRIVER IS THEN DRIVING THE CAR IN A VERY DANGEROUS STATE. THE PROBLEM ARISES WHEN THE THE RPMS BECOME ELEVATED TO AROUND 5000 RPMS AND ABOVE. AT THIS POINT THE COMPUTER SENSES TROUBLE WITH THAT CYLINDER DUE TO THE AIR FUEL RATIO NOT BEING CORRECT AND THROWS THE ENGINE INTO LIMP MODE. CREATING A VERY DANGEROUS SITUATION IF YOU ARE TRYING TO PASS OR AVOID SOMETHING WHERE YOU NEED THE ACCLERATION. EXTREMELY DANGEROUS!! WHEN I TOOK MY VEHICLE INTO MY DEALERSHIP THEY DISCOVERED THE MISFIRE ON CYLINDER #4 AND MAZDA HAD THEM REMOVE THE VALVE COVER AND INSPECT. UPON INSPECTION THEY FOUND A ROCKER ARM HAD FALLEN OFF . ACCORDING TO MAZDA MY CAR WAS THE 19TH THAT THEY HAD SEEN WITH THIS PROBLEM. MY CAR WAS IN THE SHOP IN OCT. OF 2018. BY THE TIME MY CAR WAS OUT OF THE SHOP THAT NUMBER HAD INCREASED TO 26. MAZDA SAID THE SOURCE OF THE PROBLEM WAS THE WRONG PCM PROGRAMING. THEY STATED THEY HAVE 2 SUPPLIERS OF PCMS AND ONE OF THEIR SUPPLIERS WAS USING THE WRONG PROGRAM. TO FIX MY CAR THEY REPLACED THE ENGINE AND REFLASHED THE PCM TO THE CORRECT PROGRAM. I ASKED THE DEALERSHIP IF THEY WERE GOING TO REFLASH ALL OF THE VEHICLES ON THEIR LOT THAT HAVE THIS ENGINE AND THEY SAID THEY DID NOT HAVE PERMISSION FROM MAZDA TO DO THIS. I FEEL THEY SHOULD HAVE DONE THAT BECAUSE MAZDA ADMITTEDLY DOES NOT KNOW WHICH CARS HAVE THE WRONG PROGRAM AND A SIMPLE REFLASH OF ALL NEW VEHICLS WOULD FIX THIS SITUATION. THE NUMBER OF THESE BAD VEHICLES IS INCREASNG AND MANY PEPLE COULD BE IN DANGER. MAZDA SHOULD RECALL ASAP