2018 Mazda CX-5

This car that I financed on [XXX] 2024 has been back to the dealership over 6 times. My car loses power on the freeway and all main roads. I push the gas pedal and nothing happens so I am forced to pull over and turn the car off and restart it again. It's very dangerous when I'm merging on the freeway and I cannot accelerate and have to pull over in traffic. Sports cars International in Lynnwood Washington is well aware of the issues I've been having and they have not fixed them. They have allowed me to drive off the lot knowing I am in a car that is dangerous and unsafe, a car that could kill another family or myself. They are unresponsive to call of my phone calls and emails. This car has had nothing but problems since then day I drove it of the lot. Come to find out from their Yelp and BBB reviews thus happens to a lot of people that buy cars from them. They are rude to me and I feel like I'm on danger every time I drive this car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

To Whom It May Concern, I am writing to report a serious issue with the 2018 Mazda CX-5, specifically regarding the structural integrity of the cylinder head. This defect leads to significant oil leakage, toxic smoke entering the vehicle, and substantial repair costs for owners. Despite these problems, it appears Mazda has not initiated a recall, despite being aware of the issue. My wife owns a 2018 Mazda CX-5 with approximately 80,000-90,000 miles. Recently, after she returned home from work, we noticed gray, billowing smoke emanating from the hood. The smell of burning oil and rubber permeated our garage and home, making it difficult to breathe. We took the car to an independent technician at AAMCO, who, after a thorough evaluation, concluded that the cylinder head was cracked. Given the car's mileage and overall condition, they were extremely surprised and double-checked all other possibilities before reaching this conclusion. They informed us that this issue seems widespread, as evidenced by their online research (links provided below). For further verification, I drove the car to a Mazda dealership, which took about an hour due to avoiding the highway. During the drive, I continuously smelled burning oil, which raises significant health concerns, especially for my pregnant wife. The dealership acknowledged that this issue occurs with the CX-5 and quoted us $5,350 before tax for repairs. While my wife and I are fortunate enough to afford this repair, many consumers may not have $5,500 readily available to fix a manufacturing defect. This situation underscores the urgent need for Mazda to address this problem through a recall. Sincerely, [XXX] A few links below: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The cylinder head cracked and broke resulting in a massive oil leak that covered all the parts under my car and under the hood and engine which in result started to smoke. This is not only a major issue of extremely costly repairs but more importantly also serves as a major safety issue. This could had caused fire to the vehicle and also engine misfire resulting in engine failure while in drive and potentially lead to critical injury or death for me and my family. Mazda was aware of their poorly designed engineering for this critical and extremely important component and it is known Mazda recognized the issue by issuing a TSB. After further research there are numerous TSB issued for multiple engine failures with Mazda. It is also known that certain VIN number vehicles manufactured with this defect are commonly reported and have experienced this exact same issue within only a few years and or very low mileage. This is a major mechanical failure to happen to vehicles within a short time span of purchase and results in loss of customer trust and loyalty. As a first time car buyer I am deeply dissatisfied and disappointed with Mazda. I would not had purchased a brand new car if I would had known I would experience this only at 5 years and 71 thousand miles. My vehicle was inspected and diagnosed by a certified Mazda dealership. I was advised and informed that this is a huge issue that has happened with all customers. Mazda knowingly neglected the proper manufacturing and engineering for the cylinder head and other engine parts, which is the most critical component to any vehicle to function and operate. Lastly what is more concerning was that there was no warning signs such as lights or sensors that were triggered as warning of the issue and vehicle failure posing as another safety concern for drivers.

The contact owns a 2018 Mazda CX-5. The contact stated that while her son was driving at approximately 45 MPH, the check engine warning light was illuminated. The contact also stated that the vehicle lost motive power and stalled. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump and fuel rail needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 75,896.

Despite a recall on the fuel pump, there continues to be a problem but instead of the “back” fuel pump that was fixed, the “front” fuel pump seems to be having the same issue. When taken to the dealer, the code P0087- fuel rail/system pressure too low shows up. This is causing car to stall, unable to pick up speed or simply pick up too much speed when attempting to accelerate. It’s a safety hazard for a car less than 6 years old.

Noticed a burning oil smell coming from the car along with leaking oil in the driveway. Vehicle has 53000 miles on it and was 3 months out of powertrain warranty but still under the 60000 mileage cap. Local Mazda dealership came back saying that it was a "SA-037/23 Oil leak at cylinder head, cylinder head replacement with parts kit" and quoted $5100 to repair. Dealership stated that the vehicle was unsafe to operate. There were no dash indicator lights or symptoms of overheating to indicate that there was a problem outside of the smell. After the diagnosis was made, we researched and found that this was a commonly reported problem for this model year

Noticed an oil smell when driving the vehicle, slightly premature to when it was due for an oil change. Engine was emitting light blue smoke when parked after driving for more than 20 minutes. Took the car to a Mazda dealership to get serviced two days after noticing the issue and was told that the cylinder head was cracked and needed to be replaced. There was oil leaking from the vehicle, which I had not noticed, and it had soaked a lot of the front undercarriage of the car. Research into the effects of an oil leak indicate that it can cause a serious malfunction of the engine and other components of the car, but I did not experience that in the time of noticing the problem and taking the vehicle to get serviced. The problem was diagnosed by the service department at a Mazda dealership and is being repaired there. The oil indicator came on a day after noticing the smell.

The cylinder head and timing cover are leaking oil and need to be replaced. It is at the dealer and available for inspection. The car started smoking and lost oil obscuring my vision. The problem appears to be well known by the dealer and they were able to diagnose the issue. The vehicle has only been inspected by the dealer where I purchased it. There were no warning lamps, messages or other symptoms. This vehicle has had regular maintenance per the manufacturers specifications since it was purchased new.