2016 Mazda CX-5

THE CAR HAS ABOUT 6300 MILES ON IT AND WE BOUGHT IT NEW. WHILE DRIVING ON THE HIGHWAY, EARLY JANUARY 2016, THE CAR "INFOTAINMENT" SYSTEM SHUT OFF AND RESTARTED ITSELF. THIS INCLUDES NAVIGATION, BLUETOOTH (MUSIC, PHONE ETC) AND THE OVERALL CAR MONITORING SYSTEM. IT HAPPENED ABOUT 4 TIMES DURING A 45 MINUTE COMMUTE. IT HAS HAPPENED A FEW TIMES PREVIOUSLY BUT ONLY ONCE PER TRIP, PERHAPS DUE TO SHORTER TRIPS. IT DOES NOT HAVE ANY DISCERNIBLE PATTERN. IT IS CONCERNING IF IT IS AN ELECTRICAL PROBLEM, AS THE WHOLE CAR IS BASICALLY ELECTRONIC, INCLUDING STEERING! (NO STEERING FLUID FOR EXAMPLE, ALL ELECTRIC) IT IS GOING TO THE DEALER TO BE CHECKED OUT THIS WEEK. I CAN SEE THE NAVIGATION SHUTTING DOWN IN THE MIDDLE OF A TRIP ALSO BEING A PROBLEM, ESPECIALLY IF IT'S THE MAIN FORM OF GUIDANCE.

2016 WITH LESS THAN 900 MILES AND A MONTH OLD. STARTED TO HESITATE WHEN PLACING IT IN DRIVE (AUTOMATIC TRANSMISSION). MADE A SERVICE APPOINTMENT AND BEFORE THE APPOINTMENT I STOPPED AT A LIGHT AND WHEN I STEPPED ON THE ACCELERATOR IT HESITATED FOR APPROXIMATELY 5 SECONDS BEFORE JUMPING INTO GEAR AND ALL WARNING LIGHTS WENT OFF AND THE CAR WENT INTO LIMP MODE. DEALERSHIP SAID THAT THEY ARE REPLACING THE TRANSMISSION BUT THAT WILL TAKE A WHILE. THEY SAID THAT THE MAZDA TECHS HAVE NEVER SEEN THIS BEFORE AND WANT TO LOOK AT MY TRANSMISSION. DID RESEARCH ON THE WEB AND FOUND THIS HAS HAPPENED BEFORE.

BOUGHT 2016 CX-5 MID-SEPT, THEN STARTED EXPERIENCING 5-SECOND LAGS AFTER SHIFTING INTO DRIVE IN LATE DEC (APPROX 4,000 MILES ON VEHICLE). THE CAR WOULD HESITATE AND JERK, AS IF IT HAD BEEN IN NEUTRAL, DESPITE PRESSING DOWN ACCELERATOR GENTLY OR FULLY. ON NEW YEARS' DAY THE CAR WAS UNRELIABLE FROM A STOP, EVEN AFTER A MINUTE PRESSING ACCELERATOR IN DRIVE. 5 WARNING LIGHTS LIT UP ON DASH INCLUDING AT, ENGINE, TRANSAXLE WARNING, AND EMERGENCY, DRIVE ACTED LIKE NEUTRAL, SO IT WAS DANGEROUS TO CROSS AN INTERSECTION AFTER A STOP LIGHT. COULDN'T GET ABOVE 2000 RPM, AND THAT AFTER A SLOW RAMP-UP. STILL WORKED FINE IN REV WHICH ELIMINATED SOME POSSIBILITIES LIKE TRANS FLUID. CHECK IN WITH THE SERVICE DEPARTMENT OF MAZDA HAMILTON IMPORTS IN NJ 609-587-7600 TO FIND OUT WHAT THEY HAD TO REPLACE!

ON 2 JANUARY 2016, WHILE TRAVELLING NORTHBOUND ON INTERSTATE 880, AT APPROXIMATELY 3 PM, APPROACHING THE HEGENBERGER EXIT. I HEARD A A "CRACK SOUND", FOLLOWED BY ANOTHER "CRACK SOUND", AT WHICH TIME THE CRACK BECAME VISIBLE. GLASS CRACK EMANATING FROM PASSENGER SIDE WINDSHIELD EDGE TOWARDS THE CENTER OF THE VEHICLE, APPROXIMATELY 14 INCHES IN LENGTH.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP AT 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE CONTACT STATED THAT WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED CONTINUOUSLY. THE VEHICLE WAS ABLE TO BE STOPPED AFTER THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,797.

WHILE ATTEMPTING TO PULL INTO A PARKING SPACE WITH A 2016 MAZDA CX-5 (7000 MILES) ALL OF THE WARNING LIGHTS ON THE DASHBOARD LIT UP AND THE CAR STARTED ACCELERATING ON ITS OWN (UNINTENDED ACCELERATION). THE BRAKES WOULD NOT WORK! IN AN ATTEMPT TO AVOID THE CAR PARKED IN FRONT OF ME I SWERVED TO THE RIGHT, UNFORTUNATELY I HIT THE PARKED CAR WITH ENOUGH FORCE TO MOVED IT ABOUT 12 FEET FORWARD. MY VEHICLE CONTINUED GOING UP AN OVER A CURBED MEDIAN AND FINALLY CAME TO REST APPROXIMATELY 100 FEET AWAY WITH ENOUGH FORCE (BRAKES FINALLY WORKED) TO KNOCK MY GLASSES OFF AS MY HEAD JERKED FORWARD. VEHICLE WAS TOWED TO THE DEALER AND WAS EXAMINED AND DEEMED "WORKING AS DESIGNED". SUPPOSEDLY, INFORMATION WAS SENT TO MAZDA USA ENGINEERS, THE DEALER STATES THEY FOUND NOTHING UNUSUAL BUT HAVE NEVER GIVEN ME A WRITTEN REPORT STATING SO EVEN THOUGH I HAVE REQUESTED IT ON MULTIPLE OCCASIONS. THE DEALER RECOMMENDATION WAS TO FIX THE DAMAGE TO MY CAR ($4400.00 WORTH) AND THEN THEY WOULD INSTALL A "SPECIAL BLACK BOX" AND DRIVE THE VEHICLE FOR A FEW DAYS. AFTER DRIVING THE VEHICLE FOR 3 DAYS, THE DEALER STILL SAYS THAT NOTHING IS WRONG WITH THE VEHICLE. WE FEEL THAT MAZDA CORP SHOULD TAKE THIS VEHICLE BACK AND INSPECT IT THOROUGHLY FOR UNINTENDED ACCELERATION, AS WE DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE ANYMORE.

I HAVE A 2016 MAZDA CX-5 GRAND TOURING AUTOMATIC TRANSMISSION. I BOUGHT IT 9/28/15. YESTERDAY (12/9/15) WITH ONLY 4500 MILES ON IT, I STARTED HAVING PROBLEMS WITH THE TRANSMISSION. REVERSE WAS OK, BUT IT WAS HAVING DIFFICULTY ENGAGING IN DRIVE. IT FELT LIKE IT WAS IN NEUTRAL AND WOULDN'T MOVE. THIS WOULD HAPPEN NOT ONLY WHEN I WAS STARTING OUT BUT WHILE I WAS DRIVING. IT WOULD SLIP OUT OF GEAR. EVEN WHEN I WAS DRIVING DOWN THE HIGHWAY IN CRUISE CONTROL, THE VEHICLE WOULD ATTEMPT TO ACCELERATE BUT THE ENGINE WOULD JUST WIND UP AND IT WOULDN'T KICK IN. ONE POINT I WAS IN A PARKING LOT TRYING TO MAKE A LEFT-HAND TURN ONTO A ROAD AND WHEN THERE WAS A BREAK IN THE TRAFFIC I ATTEMPTED TO PULL OUT. THE CAR GOT PARTWAY ONTO THE ROAD AND WENT INTO NEUTRAL MAKING IT IMPOSSIBLE FOR ME TO CONTINUE ACROSS INTO THE OTHER LANE. I WAS ALMOST HIT BY THE ONCOMING TRAFFIC BECAUSE I WAS UNABLE TO MOVE OUT OF THE WAY. FROM THERE I DROVE STRAIGHT TO THE DEALER WHERE I HAD GOTTEN THE VEHICLE. TWO MEN FROM THE SERVICE GARAGE TOOK THE CAR FOR A DRIVE AND SAID THEY WERE ABLE TO DUPLICATE THE PROBLEM EVERY TIME. THEY CALLED THE MAZDA HOTLINE AND WERE TOLD IT NEEDED A NEW TRANSMISSION. THEY GAVE ME A LOANER VEHICLE AND ARE WAITING FOR THE TRANSMISSION TO BE SENT TO THEM SO IT CAN BE REPLACED.

I HAVE A FULLY LOADED CX5 GRAND TOURING 2016 ---WHICH AFTER DRIVING 500 MILES, THE TRANSMISSION FAILED. WHEN PUTTING THE GEAR IN DRIVE, THE CAR DID NOT MOVE--AND ACTED AS IF IT WAS IN NEUTRAL. AFTER A BIT, IT WOULD LURCH FORWARD INTO DRIVE--WHICH WAS SCARY AND DANGEROUS. MY EXPERIENCE WITH THE TRANSMISSION IS VERY SIMILAR TO OTHER REPORTS ON THIS SITE AND SHOULD BE INVESTIGATED. I BECAME STRANDED IN A PARKING LOT UNTIL I WAS ABLE TO GET THE CAR TO MOVE. I HAD TO HAVE IT TOWED FROM MY DRIVEWAY SINCE IT WAS NOT SAFE TO DRIVE. A NEW TRANSMISSION WAS ORDERED FROM MAZDA AND INSTALLED. I RECEIVED MY VEHICLE BACK AFTER 2 WEEKS. AFTER DRIVING FOR A WEEK, APPROXIMATELY ANOTHER 200 MILES, I EXPERIENCED A "CREAKING" NOISE WHEN DEPRESSING THE GAS PEDAL FROM A PARKED OR STOPPED POSITION. NOW I AM BEING TOLD THAT THE CONTROL ARM HAS FAILED AND HAS BEEN ORDERED FROM MAZDA. HOW COULD ALL OF THIS BE FAILING ON A BRAND NEW CAR? IT IS VERY UPSETTING AND PREPLEXING. PLEASE INVESTIAGE WHAT IS GOING ON HERE--

SEAT HEATER NOT WORKING PROPERLY FROM DATE OF PURCHASE 9/25/15. PART ARRIVED FROM JAPAN INSTALLED 11/9/15. 3 HRS LATER CONSOLE PANEL STOPPED WORKING WHILE DRIVING 30 MPH, COULD NOT LOAD RADIO STATIONS, BLUE TOOTH, MAINTENANCE SCREEN - JUST ERROR MESSAGE. NEXT MORNING IT WAS WORKING BUT SEAT HEATER STILL NOT WARM SO BACK TO GARAGE. AT GARAGE ELECTRICAL TESTED OK. GARAGE STATES SEATS AS WARM AS IT IS SUPPOSED TO BE. BOUGHT 2 MAZDAS AT SAME TIME AND OTHER CAR CX-3 HEATER IS VERY WARM. AND HEATS QUICKLY. NOW WE HAVE TO WAIT FOR THE ELECTRICAL TO GO AGAIN THEN TAKE IT BACK IN. GOT IN CAR AND FOUND CAP TO THE SHIFTING LEVER WAS SITTING ON SEAT WITH OBVIOUS PRY MARKS , GARAGE SAYS IT WASN'T TAKEN OFF. THEY SAID THEY WOULD HAVE TO ORDER ENTIRE SHIFT LEVER TO REPLACE IT.