2016 Mazda CX-5

SHORTLY AFTER GOING OVER 36,000 MILES (STANDARD WARRANTY EXPIRATION) THE DRIVER'S SIDE DAYTIME RUNNING LIGHT (DRL) LED'S DIMMED AND THEN FLICKER CONTINUOUSLY. THIS SHOULD BE A SIMPLE LED BULB, TRANSFORMER, OR BALLAST REPLACEMENT, BUT THE MAZDA DEALERSHIP QUOTED $1,275 DOLLARS TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY. APPARENTLY THE DRL LED'S ARE NOT INDIVIDUALLY SERVICEABLE. AFTER DOING SOME QUICK RESEARCH, THERE ARE MULTIPLE MAZDA CX-5 OWNER FORUMS REPORTING THIS ISSUE BETWEEN 24,000 AND 36,000 MILES AFFECTING BOTH DRIVER AND PASSENGER SIDE DRL LED'S. THIS IS A SAFETY ISSUE IN THE FACT THAT THERE ARE COUNTRIES AND STATES THAT REQUIRE DRL USE. TYPICALLY, IF A HEADLIGHT BULB GOES OUT IT IS A MAINTENANCE COST OF SOMEWHERE AROUND $25 TO $50 DOLLARS. AN LED BULB WOULD TYPICALLY COST MORE, BUT TO POTENTIALLY SPEND $10,000 DOLLARS (8 HEADLIGHT ASSEMBLIES AT $1,250 EACH) OVER THE LIFETIME OF THE VEHICLE (TYPICALLY 120,000 MILES) SEEMS A LITTLE EXCESSIVE. I AM HOPING FOR A FUTURE SERVICE BULLETIN FROM MAZDA TO COVER THIS DESIGN DEFECT (SIMILAR TO THE ONE REGARDING THE HEADLIGHT ASSEMBLY GAS CLOUDING ISSUE).

FRONT PASSENGER WINDOW COMPLETELY SHATTERED WHEN DRIVING ON THE HIGHWAY. NO APPARENT ROCK OR DEBRIS HIT THE WINDOW BEFORE THE GLASS COMPLETELY DISINTEGRATED. A LOUD BANG WAS HEARD AS THE GLASS SHATTERED FROM THE CENTER. UNSURE AS TO LONGEVITY / DURABILITY OF THE MAZDA OEM GLASS WINDOWS AS CAR MODEL IS RELATIVELY NEW. SO FAR HAVE NOT HAD ANY OTHER ISSUES WITH THE OTHER WINDOWS OF THE CAR. THE TEMPERED GLASS, HOWEVER, DID SHATTER AS CORRECTLY DESIGNED, NO INJURIES.

I NOTICED RECENTLY IN TRAFFIC THAT ONLY ONE OF MY RUNNING LIGHTS WAS REFLECTING ON THE BACK OF THE CAR IN FRONT OF ME. I DID SOME RESEARCH AND FOUND A LOT OF STORIES OF THIS LIGHT GOING OUT PREMATURELY, AND THE REPAIR IS COSTLY SINCE THE ENTIRE HEADLIGHT UNIT NEEDS TO BE REPLACED. MY WARRANTLY EXPIRED LESS THAN TWO WEEKS AGO, BUT I AM GOING TO TRY TO GET MAZDA TO COVER IT. I AM SUBMITTING THIS COMPLAINT IN THE HOPES THAT MAZDA WILL START COVERING THIS REPAIR FOR CARS EVEN OUT OF WARRANTY, AS THESE LEDS SHOULD NOT FAIL AT 3 YEARS OLD.

COASTING. DRIVING TO A STOP SIGN OR STOP LIGHT OR STOPPING POINT AT A DECLINING SPEED FROM 30MPH TO 25/20/15MPH INTERVALS ARE WHERE THE 'TUGGING'/'STUTTER' HAPPENS. DEALERSHIP SAYS IT IS NORMAL OPERATION FOR THE CAR TO SHIFT INTO GEAR WHEN DECLINING IN SPEEDS. EVEN CORPORATE AGREED WITH THEM. THE ONLY THING THAT IS NOT NORMAL IS HOW COME AWD VARIATION DOESN'T HAVE THIS ISSUE? MY OLDER MAZDA 3 FROM 2009 I DROVE DIDN'T HAVE THIS ISSUE. TESTED A MAZDA 3 NEW 2018 AND THEY HAD THIS ISSUE. ALSO TESTED A SALES DEPARTMENT 2016 FWD CX 5, SIMILAR ISSUE. MY FRIEND WHO IS A PHYSOCLOGIST, HER CX 5 2016 HAS THE SAME TUGGING ISSUE. DEALERSHIP SAID IT COULD BE A TORQUE CONVERTER/TRANSMISSION/ OR COLD WEATHER WITHIN TH TRANSMISSION LINES. NO ERROR CODES WERE PRESENT WHEN THEY CHECKED. THE DRIVING EXPERIENCE SEEMS VERY DEGRADING FOR THE NEWER MODELS. THE ABRUPT TUGGING COULD CAUSE AN ACCIDENT TO SOMEONE AHEAD OF ME OR THE JERKING COULD MAKE ME HIT THE GAS PEDAL EVEN HARDER. SPOKE TO: SERVICE REQUEST NUMBER 1-1225218842 SPOKE TO ROY FROM MAZDA CSDEPARTMENT 800.222.5500 SELECT PROMPT 2, THEN EXT. 1148. THE CS CALLED DEALERSHIP AND FOLLOWED DEALERSHIP GUIDANCE. IF THIS IS NEW FOR THE VECHICLE AS A STANDARD OF DRIVING, THEN THIS MUST MAKE IT VERY UNPLEASANT AND PREDICTABLE FOR FUTURE ACCIDENTS.

TWICE IN 1 YEAR I'VE HAD SMALL STONES CAUSE A CRACK IN THE FRONT WINDSHIELD. THE FIRST CRACK WAS CAUGHT BEFORE IT SPREAD AND WAS REPAIRED. ANOTHER SMALL STONE MUST HAVE HIT MY WINDSHIELD. TODAY WHILE SHOPPING I RETURNED TO MY VEHICLE, THAT WAS PARKED FACING A STOREFRONT, TO SEE A 14.5 INCH CRACK ACROSS THE DRIVER'S SIDE. THE CRACK OBSTRUCTS THE DRIVER'S LINE OF VISION. I CONSIDER TWO SMALL STONES CAUSING DAMAGE UNUSUAL. I'VE BEEN DRIVING OVER 45 YEARS AND HAVE NEVER DAD TO REPAIR OR REPLACE A WINDSHIELD.

I WAS PULLING INTO A PARKING SPACE AT NATURAL GROCERS. WHEN THE CAR WAS GOING 2-3 MPH INTO THE SPACE GETTING READY I THOUGHT TO STOP, THE ENGINE REVVED UP LIKE A JET ENGINE. THE CAR THEN JUMPED A CONCRETE SIDE WALK, HIT THE BRICK BUILDING, AND BROKE A GAS LINE. THE CAR THEN CAME TO REST BACK IN THE PARKING SPOT. THE AIR BAG DEPLOYED, MY FIRST REACTION WAS "WHAT THE HELL JUST HAPPENED". A MAN WALKING OUT OF A STORE HEARD THE HISS OF THE GAS LINE AND THEN CALLED 911. HE CAME TO THE CAR AND TOLD ME TO MOVE AWAY BECAUSE THE GAS LINE COULD BLOW UP. HE NOTICED THAT MY GLASSES WERE BACKWARDS ON THE BACK OF MY NECK AND ASKED IF I WAS HURT. SHORTLY A FIRETRUCK ARRIVED, TWO POLICE CARS, AND A STORE MANAGER. THE FIREMEN SHUT OFF THE GAS LINE. THE POLICEMAN INTERVIEWED ME AND OBSERVED THE SETTING. AFTER SOME TIME THE POLICEMAN SAID "THIS WAS NOT YOUR FAULT" AND "I AM NOT ISSUING A CITATION". SOMETHING CLEARLY WENT WRONG WITH THE CAR. HE ENCOURAGED ME TO TAKE PICTURES OF BOTH THE SIDEWALK AND THE CAR FOR MY RECORDS. I HAD THE CAR TOWED TO THE DEALERSHIP FROM WHOM I HAD LEASED THE CAR.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. WHILE DRIVING 65 MPH, THE FRONT WINDSHIELD SHATTERED. THE CONTACT CALLED A LOCAL DEALER (JOHN HINE MAZDA, 1545 CAMINO DEL RIO SOUTH ST, SAN DIEGO, CA 92108) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE LOCAL DEALER AND NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.