2016 Mazda CX-5

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLES MAZDA (6387 AIRPORT PULLING RD N, NAPLES, FL 34109, 239-597-9607) WHERE IT WAS DIAGNOSED THAT THE HEATER CORE WAS CLOGGED AND NEEDED TO BE REPLACED. THE CONTACT REFERENCED MANUFACTURER COMMUNICATION NUMBERS: 10091444 AND SA218, WHICH STATED THAT AN OVERHEATED HEATER CORE WAS DUE TO CLOGGING. THE CONTACT STATED THAT THESES CODES INDICATED THAT THE FAILURE WAS A KNOWN ISSUE. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND PROVIDED THE CONTACT WITH CASE NUMBER: 124474827. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE HEATER CORE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,870.

THE DAYTIME RUNNING LIGHT ON MY 2016 MAZDA CX-5 GRAND TOURING STARTED FLICKERING ON THE DRIVER'S SIDE A FEW WEEKS AGO. I'VE HAD OTHER DRIVERS HONK OR FLASH THEIR LIGHTS AT ME DURING THE DAY (ONCOMING TRAFFIC) MOST CERTAINLY DUE TO THE ANNOYANCE OF THE FLICKERING LED. THIS SEEMS TO POSE A SAFETY HAZARD TO OTHERS AND MYSELF. THE ONLY SOLUTION MAZDA CURRENTLY HAS IS TO REPLACE THE WHOLE HEADLIGHT ASSEMBLY AT AN APPROXIMATE COST OF $1,200. I CANNOT AFFORD THIS FIX ESPECIALLY WITH THE PASSENGER SIDE LED LIGHT LIKELY TO FAIL AT ANY TIME BRINGING THE COST TO $2,400. I BELIEVE THIS IS A SAFETY CONCERN TO OTHER DRIVERS ESPECIALLY THOSE THAT HAVE AN ADVERSE REACTION TO THE STROBE-EFFECT NATURE OF THE FLICKERING LIGHT THAT CAN TRIGGER SEIZURES. IT IS ALSO A SAFETY CONCERN TO ME IF I'M LESS VISIBLE TO ONCOMING TRAFFIC. I HAVE VIEWED 100'S OF COMPLAINTS FOR THIS VERY SAME PROBLEM AND IT SEEMS ONLY APPROPRIATE FOR MAZDA TO TAKE OWNERSHIP OF THIS POORLY DESIGNED/MANUFACTURED COMPONENT.

THE LED DAYTIME RUNNING LIGHTS ON BOTH SIDES OF MY 2016 MAZDA CX-5 HAVE BURNED OUT/STOPPED LIGHTING AFTER 39K MILES AND OUT OF THE WARRANTY PERIOD. THE REPAIR REQUIRES THE REPLACEMENT OF THE ENTIRE HEADLIGHT ASSEMBLY WITH AN ESTIMATED COST OF $1200 PER ASSEMBLY. ($2400 TOTAL). BECAUSE THIS IS A SAFETY ISSUE, AND ONE APPARENTLY KNOWN TO MAZDA, THIS SHOULD BE A RECALL.

I RECENTLY PURCHASED A 2016 MAZDA CX-5 FROM A NON-MAZDA DEALER, HOWEVER AFTER PAYING $21,000 FOR THE VEHICLE I REALIZED THE DAYTIME RUNNING LIGHT WAS NOT WORKING! MY BIGGEST SURPRISE WAS WHEN I WENT BACK TO THE DEALER TO HAVE THEM REPAIR IT AND FOUND OUT THE ENTIRE HEADLAMP WOULD NEED REPLACING TO THE TUNE OF $1,100 DOLLARS! TODAY I CALLED MAZDA AND THEY TOLD ME THERE IS NOTHING THEY CAN DO ABOUT THIS BECAUSE THE CAR IS OUT OF WARRANTY! IT IS ESPECIALLY DISTRESSING IN THAT SO MANY OTHER COMPLAINTS ARE ALL OVER THE INTERNET ABOUT THE SAME PROBLEM WHEN THE CARS ARE STILL UNDER 30,000 MILES! I HOPE SOMEONE CAN DO SOMETHING, MAZDA SHOULD HELP CUSTOMERS IN THIS WAY, SINCE THIS IS OBVIOUSLY A DEFECTIVE PART!

LED DRL HALO STARTED DIM FLICKERING AT 39,000 MILES ON PASSENGER SIDE. BURNT OUT COMPLETELY. A SHORT TIME LATER. A VERY EXPENSIVE REPAIR THAT SHOULD BE COVERED WITH A FACTORY RECALL. THIS IS MY SECOND CX-5 AND MY EIGHTH OVERALL MAZDA. MY PLAN WAS TO PURCHASE MY 3RD CX-5 IN JAN 2020. AFTER THIS I WILL PROBABLY LOOK AT AT A VEHICLE THAT HAS A 4 YR/50,000 MILE BUMPER TO BUMPER WARRANTY

PASSENGER SIDE FRONT DAYTIME RUNNING LIGHT FAILED AT 40K MILES, JUST OUTSIDE OF WARRANTY PERIOD. TOOK TO DEALERSHIP AND WAS OFFERED NO ASSISTANCE AND REQUIRED $1200 TO FIX/REPLACE THE ENTIRE HEADLIGHT ASSEMBLY. UNACCEPTABLE TO PAY FOR THE TECHNOLOGY PACKAGE FOR LED DAYTIME RUNNING LIGHTS ONLY FOR THEM TO DIE AT JUST OVER 3 YEARS. WROTE A LETTER TO MAZDA NORTH AMERICA CORPORATE OFFICE 4 MONTHS AGO BUT NO RESPONSE.

THE LED DAYTIME RUNNING LIGHT IN BOTH THE RIGHT AND LEFT HEADLIGHT ASSEMBLY HAVE FAILED. ON ONE SIDE THE ENTIRE LED STRIP HAS FAILED AND ON THE OTHER SIDE THE LED STRIP IS FLASHING. THIS LENDS ITSELF TO MY CAR BEING LESS VISIBLE: AS WELL AS' BEING A DISTRACTION TO OTHER DRIVERS SEEING THE FLASHING IN THE REAR VIEW MIRROR. THESE PROBLEMS WERE NOT THE RESULT OF ANY INCIDENT, THE LED STRIPS JUST FAILED FROM NORMAL USE IN A MUCH SHORTER SPAN THAN APPROPRIATE.

THERE WAS A THUMPING SOUND COMING FROM THE RIGHT FRONT WHEEL, AT SLOW SPEEDS ON A DIRT ROAD. WHEN I TOOK THE CAR TO THE REPAIR SHOP I WAS TOLD THAT THE BUSHINGS, LOWER CONTROL ARMS AND STRUTS NEEDED TO BE REPLACED. I KNOW THERE IS A RECALL ON SOME OF THE CARS LIKE MINE, BUT APPARENTLY MINE IS NOT PART OF THE RECALL. HOWEVER, I DO NOT THINK IT IS A COINCIDENCE TO HAVE SIMILAR PROBLEMS.