2016 Mazda CX-5

DURING DAYLIGHT HOURS, THE CHROME AROUND THE VENTS REFLECTS ONTO THE SIDE WINDOWS. THIS CAUSES A DISTRACTION, MAKING IT VERY DIFFICULT TO LOOK INTO THE SIDE MIRRORS. I CONTACTED MAZDA ABOUT THIS, THEY DO NOT APPEAR TO PLAN TO DO ANYTHING ABOUT IT. NOTHING YET HAS HAPPENED TO ME ABOUT THIS, BUT I AM CONCERNED THAT IT MIGHT HAPPEN TO ME OR SOMEONE ELSE. AN EASY FIX WOULD BE TO REPLACE THE SHINY CHROME TRIM WITH A DARKER TRIM. I ATTACHED SOME PICTURES TO SHOW THIS. THE PICTURES DO NOT SHOW EXACTLY HOW BAD IT IS, BUT IT WILL SHOW THAT THERE IS A PROBLEM.

MY 7 MONTH 2016 CX 5 WITH 15,000 MILES WAS PARKED AT WORK. WHEN I GOT IN MY CAR TO GO HOME, MY WINDSHIELD HAD A LARGE CRACK DOWN THE MIDDLE FROM THE TOP SPREADING OUT ON BOTH DRIVER & PASSENGER SIDES INTO THE VIEWING AREA LIKE A SPIDER WEB. IT STARTED RIGHT WHERE THE BLACK PLASTIC HOUSING IS FOR THE TECH PKG SENSORS BEHIND THE MIRROR. I STOPPED AT TECHNIGLASS ON MY WAY HOME & DAMON CHECKED IT OUT & SAID THERE WAS NO SIGN OF A ROCK CHIP, IT WAS A STRESS CRACK AND IT SHOULD BE COVERED UNDER FACTORY WARRANTY & THAT HE HAS SEEN IT A LOT ON CX-5'S. ALSO TOLD ME THE WINDSHIELDS WERE ON BACK ORDER & THEY COST $1100. THE FOLLOWING DAY I TOOK IT TO DAHLE MAZDA IN SLC FOR 15,000 MILE SERVICE & SHOWED THEM THE CRACK & ASKED THEM TO REPLACE IT UNDER THE FACTORY WARRANTY. THEY CAME BACK & TOLD ME THEY DID FINE POINT PEN TRICK & THERE WERE TWO ROCK CHIPS & IT IS NOT WARRANTABLE. I SHOWED THEM TECHNIGLASS NOTE SHOWING THERE WERE NO ROCK CHIPS & THEIR DIAGNOSIS OF A STRESS CRACK. ASKED FOR THE SERVICE MANAGER & SHARED THIS INFO & 30+ COMPLAINTS FROM ONLINE NHTSA & MAZDA247.COM WEBSITES CONFIRMING THE DEFECT WITH OTHER CX 5 OWNERS. MADE HIM DOCUMENT THEIR REFUSAL TO REPLACE ON MY SERVICE RECORD & TOLD HIM IT WAS UNACCEPTABLE & THAT I WAS GOING TO FILE A COMPLAINT WITH MAZDA USA & NHTSA. HE SAID HE WOULD ALSO CHECK WITH MAZDA USA TO SEE IF HE COULD DO ANYTHING & THAT HE WOULD CALL ME BACK'..HE NEVER DID. I ALSO LEARNED THAT TECHNIGLASS AND OTHER 3RD PARTY WINDSHIELD REPLACEMENT COMPANIES CANNOT GET THESE REPLACEMENT WS FROM THEIR SUPPLIERS, THEY MUST ORDER THEM DIRECT FROM THE MAZDA DEALER, WHICH I FIND CONCERNING. THIS IS CLEARLY A MANUFACTURERS DEFECT & NEEDS TO BE ADDRESSED BY MAZDA USA.

WINDSHIELD CRACKED WHEN DRIVING AT HIGHWAY SPEED WITH NO IMMEDIATE TRAFFIC IN THE AREA. CRACK OCCURRED DURING MORNING TRANSITION FROM COOL TEMPERATURES TO ABOUT 20 DEGREE WARMER. HEARD A SMALL POP AND THEN SAW THE CRACK GROW UNTIL IT EXTENDED FROM THE FRAME TO ABOUT HALF WAY ACROSS THE PASSENGER SIDE. IF THE THE CRACK WAS CAUSED BY AN IMPACT THE ROCK OR DEBRIS WAS INCREDIBLY SMALL AS THERE IS ONLY A SLIGHT DEPRESSION IN ONE PART OF THE CRACK.

MY 2016 CX-5 WAS PARKED IN MY DRIVEWAY WHEN I NOTICED A CRACK IN THE MIDDLE OF MY WINDSHIELD STARTING AT THE BOTTOM UNDER THE SEAL AND GOING UP AND TO THE LEFT.THERE WAS NO CRACK WHEN I PARKED IT.I TOOK IT TO THE DEALER WHERE I BOUGHT IT AND HAD THE WARRANTY MECHANIC AND A SALESMAN LOOK AT IT,THEY FOUND NOT SIGN OF IMPACT.THEY ADVISED ME TO TAKE TO THE MAZDA DEALER FOR THE FACTORY WARRANTY.I TOOK IT TO THE MAZDA DEALER AND AFTER NUMEROUS GOUGES WITH A FINE POINT PEN IN THE MIDDLE OF THE CRACK THE SERVICE MANAGER SAYS NO LOOK THERE IS A ROCK CHIP SO IT IS NOT COVERED UNDER THE FACTORY WARRANTY. I ALSO POINTED OUT THAT THERE WAS AN AIR BUBBLE IN ANOTHER PART OF THE WINDSHIELD WHICH IS OBVIOUSLY A FACTORY DEFECT AND HE SAID THAT IT DIDN'T MATTER BECAUSE THERE WAS A SIGN OF IMPACT NOT ANYWHERE CLOSE TO THE CRACK THE FACTORY WARRANTY WOULD NOT COVER IT

WAS DRIVING TO WORK WHEN I HEARD A SUCCESSION OF LOUD POPPING NOISES COMING FROM THE WINDSHIELD AREA. AS I WAS ON A DIVIDED INTERSTATE WITH NO VEHICLES IN FRONT OR BESIDE ME, IT WAS A BIT STRANGE THAT I HAD TWO CRACKS APPEAR IN THE CENTER OF MY WINDSHIELD AND ANOTHER ONE RUNNING FROM THE BOTTOM RIGHT SIDE OF THE WINDSHIELD UNDER THE WIPER BLADE. I PULLED OVER IMMEDIATELY TO SEE IF THERE WAS ANYONE AROUND BECAUSE IT WAS CLEARLY NOT CAUSED BY ANOTHER VEHICLE. I PHONED THE SHERIFF'S DEPARTMENT TO REPORT THE INCIDENT, AS I WAS UNSURE WHAT HAD HAPPENED. A DEPUTY MET ME AT WORK (18 MILES FROM WHERE THE INCIDENT HAPPENED) TO LOOK AT THE DAMAGE, THE LATTER OF WHICH NOW STRETCHED ABOUT 4 INCHES PAST THE CENTER OF THE WINDSHIELD, AND TOLD ME THAT THE AREA WHERE I WAS DRIVING HAD BEEN CHECKED IMMEDIATELY BY OFFICERS, THAT THERE WAS NO ONE IN THE AREA, AND THAT NO OTHER COMPLAINTS HAD BEEN REPORTED. EVEN THE OFFICER WAS BAFFLED BY THE UNEXPLAINABLE OCCURRENCE OF THE BREAKS, ESPECIALLY SINCE THERE WERE NO OTHER VEHICLES EITHER IN FRONT, BEHIND, OR BESIDE ME FOR AS FAR AS I COULD SEE (LONG, FLAT STRETCH OF INTERSTATE, SO VISIBILITY WAS EXCELLENT). THE VEHICLE HAD LESS THAN 16000 MILES ON IT WHEN THIS HAPPENED.

WHILE DRIVING TO WORK ON A CLEAR DAY WITHOUT ANY INFLUENCE FROM AN OUTSIDE SOURCE, IE: ROCK/DEBRIS, A CRACK FORMED ON PASSENGER SIDE OF MY FRONT WINDSHIELD. IT ORIGINATED FROM THE VERY BOTTOM/BASE OF WINDSHIELD AND IS CURRENTLY ABOUT 20" LONG - ALMOST TO EXACT MIDDLE OF WINDOW. THE CAR HAS LESS THAN 3000 MILES ON IT. IT IS A 2016.5 YEAR. I TOOK DELIVERY OF CAR ON FEB. 13.