2016 Mazda CX-5

I WAS INVOLVED IN AN ACCIDENT IN DECEMBER 2016. I HIT THE SIDE OF ANOTHER VECHILE AND MY PASSENGER FRONT BY THE TIRE WAS DAMAGED.THE PASSENGER SIDE AIRBAG CAME OUT WHICH IT SHOULD NOT HAVE DUE TO THE MINIMAL DAMAGE TO OF THE CAR. I WILL ATTACH THE ESTIMATE TO THIS COMPLAINT. SINCE THIS WAS AROUND THE HOLIDAYS I KNEW MY CAR WOULD BE DELAYED. THIS WAS BY FAR THE WORST EXPIERENCE I HAVE DEALT WITH FOR A MONTH AND HALF AND TODAY I REALIZED MAZDA'S NEGLIGENCE PLAYED A HUGE ROLE WITH EXPENSE AND STRESS OF MY CAR. I HAVE NEVER RECEIVED NOTICE ABOUT A RECALL ON THE SIDE PASSENGER AIR BAG. I THINK MADZA SHOULD BE RESPONIBLE FOR PAYING THE DAMAGES OF MY AIRBAG COMING OUT AND ALSO THE LABOR, TIME AND RENTAL EXPENSES FOR THE DELAY OF MY CAR. I CAN NOT BELIEVE I'M FINDING OUT 4 MONTHS LATER THAT THEIR WAS A RECALL. IF I KNEW THIS I WOULD OF HAD MAZDA FIX MY CAR TO BEGIN WITH INSTEAD OF GOING THROUGH SO MUCH STRESS. THE DELAY OF MY CAR BEING FIXED WAS DUE TO THE FACT THE AUTO SHOP COULD NOT FIX MY PASSENGER AIRBAG LIGHT AND HAD TO HAVE THE ADJUSTER COME BACK OUT TO LOOK AT IT. THEY ALSO NEEDED TO GET THE TECHNICIAN TO COME OUT TO HELP THE PROGRAM AND THEY JUST COULDN'T FIGURE IT OUT. ONCE THEY FIGURED IT OUT MY AIR/HEAT WASN'T COMING ON, NONE OF THE INTERIOR LIGHTS WOULD WORK. THIS CAUSED ME TO GO BACK TO THE AUTO BODY SHOP FOR ANOTHER DAY WITHOUT MY CAR WITH A RENTAL. I BLAMED GEICO AND THE AUTO BODY SHOP BUT MAZDA IS RESPONIBLE. I SPENT SO MUCH MONEY ON THIS PROCESS. I'M VERY DISSAPPOINTED.

I BROUGHT MY VEHICLE TO MAZDA AT SANSONE RT 1 AUTOMALL AVENEL, NJ 732-587-1100 TO HAVE THE STEERING WHEEL PROBLEM ADDRESSED. THIS IS THE SECOND TIME THIS IS HAPPENING SINCE HAVING BOUGHT THIS VEHICLE BRAND NEW. THE REPLACED THE STEERING WHEEL FOR THE SAME ISSUE LAST YEAR. SINCE THE REPLACEMENT ONE WAS INSTALLED, THE WHEEL IS PEELING AGAIN. THIS IS A LEASED VEHICLE AND I AM CONCERNED THAT I WILL BE FINED ON THE RETURN PART AT THE END OF THE AGREEMENT. I DO NOT WEAR RINGS, I AM NOT MARRIED, AND I DO NOT USE CHEAP SOAP/HAND CREAM BECAUSE THEY ASKED ME IF I DO ANY OF THOSE THINGS. IT IS PEELING IN THE SAME SPOT AND GETS WORSE OVER TIME FROM NORMAL WEAR AND TEAR OF TURNING THE WHEEL. I BELIEVE THIS IS A MANUFACTURE DEFECT AND IT HAS NOT GAINED ENOUGH ATTENTION YET OR OTHER CONSUMERS MAY NOT REALIZE THIS IS A PROBLEM. MAZDA CORPORATE WAS AT MY DEALER WHEN THIS WAS LOOKED AT ON THE 16TH AND GAVE ME THE RESPONSE NOTATED IN THE THIRD PICTURE ATTACHED. I DO LOVE MY MAZDA. I ENJOY THE VEHICLE. I JUST WANT A SOLUTION TO THIS STEERING WHEEL PROBLEM SO IT CAN BE NORMAL LIKE ALL THE OTHER PARTS OF MY CAR. I KEEP MY VEHICLE CLEAN AND WELL KEPT. THIS HAS NEVER HAPPENED TO ME WITH A LEATHER STEERING WHEEL, AND I ALSO HAVE A 2016 KIA FORTE WITH A LEATHER STEERING WHEEL THAT DOES NOT HAVE THE SAME ISSUE LIKE MY MAZDA DOES. PLEASE HELP IF YOU CAN, THANK YOU IN ADVANCE!!

ABOUT 10% OF THE TIME, THE "WALK AWAY" AUTOMATIC DOOR LOCK FEATURE FAILS TO WORK AND THE VEHICLE REMAINS UNLOCKED. THE ISSUE SEEMS TO BE THAT THE SENSORS DON'T DETECT THAT THE DOOR(S) HAS BEEN CLOSED, AND THE SYSTEM FAILS TO ENGAGE AS NORMALLY INDICATED BY AN AUDIBLE BEEP UPON DOOR CLOSURE. THIS IS NOT DUE TO THE DOORS NOT BEING CLOSED FULLY. OPENING AND RECLOSING ANY DOOR (SOMETIMES TWICE) ACTIVATES THE SYSTEM. UNFORTUNATELY WE DON'T ALWAYS REALIZE THAT THE SYSTEM DIDN'T FUNCTION CORRECTLY AND RETURN TO AN UNLOCKED CAR. THIS HAS BEEN OCCURRING SINCE THE VEHICLE WAS PURCHASED, BUT THE DEALER COULDN'T FIND A PROBLEM UPON INSPECTION.

I PARKED MY 2 MONTH OLD CX-5 IN THE GARAGE, CAME OUT THE NEXT MORNING AND THE WINDSHIELD WAS CRACKED, BY THE TIME I GOT TO WORK THE CRACK HAD SPREAD, WITHIN 3 DAYS IT WAS HALF WAY ACROSS THE WINDSHIELD. I TOOK IT TO 2 DIFFERENT GLASS REPLACEMENT COMPANIES AND 1 BODY SHOP AND ALL 3 PLACES SAID THE CRACK WAS BODY FRAME RELATED, I.E. NOT MY FAULT. I TOOK IT THE MAZDA DEALERSHIP I PURCHASED IT FROM AND THEY SAID IT WAS MY PROBLEM AND THAT IT WOULD BE NOT COVERED UNDER WARRANTY OR IT WOULD COST $750 TO REPLACE. TO MAKE IT MORE OF AN INCONVIENCE THERE ARE ONLY 3 OR 4 PLACES YOU CAN GET HE FACTORY WINDSHIELDS FROM AND THEY ARE ON THE EAST COAST ON BACK ORDER (MIGHT HAVE A PROBLEM THERE) FOR A MONTH.

I CAME OUT TO MY 1 MONTH OLD MAZDA CX-5 THIS MORNING TO FIND THE CONTENTS OF MY GLOVE BOX AND CONSOLE STREWN ABOUT THE INTERIOR CABIN. CLEARLY THE CAR HAD BEEN BROKEN INTO, BUT THERE WAS NO SIGN OF FORCIBLE ENTRY. I RELY ON THE WALK-AWAY LOCK FUNCTION TO LOCK MY CAR WHEN I EXIT THE VEHICLE (AS DESCRIBED BY THE DEALER & OWNER'S MANUAL). LATER THE SAME MORNING I TESTED THE AUTOLOCK AFTER DRIVING THE CAR, AND THEN PUTTING IT IN PARK AND TURNING OFF THE ENGINE. I WALKED AWAY FROM THE CAR WITH THE KEYFOB IN MY HANDBAG AND HAD SOMEONE STAND NEXT TO THE FRONT PASSENGER DOOR AND CHECK THE CAR DOOR HANDLE -- THE CAR DID NOT LOCK. I CALLED THE SERVICE DEPT AT THE MAZDA DEALER WHERE I BOUGHT THE CAR AND THEY SUGGESTED THAT THE AUTOLOCK MIGHT HAVE GOTTEN DEFEATED IN THE ONBOARD COMPUTER SETTINGS. I CHECKED THE SETTINGS AS THEY DIRECTED AND ALL OF THE AUTOLOCK FEATURES WERE TOGGLED IN THE ON POSITION. THE SERVICE REP ALSO SUGGESTED THAT THE AUTOLOCK WILL NOT FUNCTION PROPERLY IF YOU WALK AWAY FROM THE CAR TOO QUICKLY.

PURCHASED NEW 2016 MADACX5 IN APRIL 2015. WIFE WAS PULLING INTO THE GARAGE AND WAS ABOUT STOPPED WHEN IT LUNGED FORWARD STRIKING THE BACK WALL OF THE GARAGE. CAR WAS MOVING AT LESS THAN A MILE PER HOUR WITH HER FOOT ON THE BRAKE.DAMAGE DONE TO VEHICLE AND GARAGE. TOOK IT TO THE DEALER, WHO KEPT THE VEHICLE AND DROVE AND MONITORED IT FOR A WEEK. THEY FOUND NO PROBLEM. MAZDA TOLD ME TO RETURN MY LOANER AND PICK UP MY VEHICLE. I TOLD THEM IT WAS UNSAFE. THEY WILL GIVE ME A DEAL ON A NEW VEHICLE. I WAS OUTSIDE WHEN MY WIFE ENTERED THE GARAGE AND WITNESSED THE INCIDENT.

ANYONE CAN START AND STEAL ANY NEW MAZDA THRU THIS METHOD! ASSUME YOU'RE CONNECTED USING MAZDA REMOTE - KEY-FOB OR MOBILE. IT'S REGISTERED TO YOUR CAR. SO, WHEN YOU PRESS THE BUTTON/SCREEN IT SENDS "WHATEVER" TO TRANSMITTER. TRANSMITTER'S INPUT SIDE IS COUPLED EXCLUSIVELY WITH THAT ITEM AND SO TRANSMITTER RECOGNIZES IT AS AUTHENTIC. NOW, HERE'S WHERE THE SECURITY CHAIN BREAKS. TRANSMITTER'S OUTPUT SIDE, SENDS A SET VOLT(?), SHORTS(?), SERIES OF SIGNALS(?) INTO THE COUPLER OF THE CAR TO WHICH IT'S CONNECTED. THE WHITE 3-PRONG CONNECTOR - PASSENGER SIDE. IF URY-RIG THAT COUPLER AND SENT THE SAME SET OF OUTPUT THE CAR IMMEDIATELY STARTS UP ANYONE WITH A DECENT MEASURING TOOL CAN CAPTURE THE TRANSMITTER'S OUTPUT WHEN ITS SENDING BY REMOVING THE CONNECTION FROM THE WHITE JACK AND CONNECTING IT TO HIS/HER TOOL BOX. ONCE DONE, IT'LL WORK ACROSS ALL CX(X) SERIES. THAT'S WHY THE REMOTE KEY-FOBS ARE SO EXPENSIVE @ MAZDA. THEY HAVE ALL THE SECURITY LOGIC, THE TRANSMITTER'S RATHER DUMB. BUT: I KNOW AFTER I HAVE REMOTE STARTED THE CAR, AS SOON AS I OPEN THE DOOR, THE CAR SHUTS DOWN. HERE HOWEVER, IMPOSER WAS ALREADY INSIDE THE CAR. SO, THAT SECURITY FEATURE HE WAS ABLE TO BYPASS.