2016 Mazda CX-5

COASTING. DRIVING TO A STOP SIGN OR STOP LIGHT OR STOPPING POINT AT A DECLINING SPEED FROM 30MPH TO 25/20/15MPH INTERVALS ARE WHERE THE 'TUGGING'/'STUTTER' HAPPENS. DEALERSHIP SAYS IT IS NORMAL OPERATION FOR THE CAR TO SHIFT INTO GEAR WHEN DECLINING IN SPEEDS. EVEN CORPORATE AGREED WITH THEM. THE ONLY THING THAT IS NOT NORMAL IS HOW COME AWD VARIATION DOESN'T HAVE THIS ISSUE? MY OLDER MAZDA 3 FROM 2009 I DROVE DIDN'T HAVE THIS ISSUE. TESTED A MAZDA 3 NEW 2018 AND THEY HAD THIS ISSUE. ALSO TESTED A SALES DEPARTMENT 2016 FWD CX 5, SIMILAR ISSUE. MY FRIEND WHO IS A PHYSOCLOGIST, HER CX 5 2016 HAS THE SAME TUGGING ISSUE. DEALERSHIP SAID IT COULD BE A TORQUE CONVERTER/TRANSMISSION/ OR COLD WEATHER WITHIN TH TRANSMISSION LINES. NO ERROR CODES WERE PRESENT WHEN THEY CHECKED. THE DRIVING EXPERIENCE SEEMS VERY DEGRADING FOR THE NEWER MODELS. THE ABRUPT TUGGING COULD CAUSE AN ACCIDENT TO SOMEONE AHEAD OF ME OR THE JERKING COULD MAKE ME HIT THE GAS PEDAL EVEN HARDER. SPOKE TO: SERVICE REQUEST NUMBER 1-1225218842 SPOKE TO ROY FROM MAZDA CSDEPARTMENT 800.222.5500 SELECT PROMPT 2, THEN EXT. 1148. THE CS CALLED DEALERSHIP AND FOLLOWED DEALERSHIP GUIDANCE. IF THIS IS NEW FOR THE VECHICLE AS A STANDARD OF DRIVING, THEN THIS MUST MAKE IT VERY UNPLEASANT AND PREDICTABLE FOR FUTURE ACCIDENTS.

TWICE IN 1 YEAR I'VE HAD SMALL STONES CAUSE A CRACK IN THE FRONT WINDSHIELD. THE FIRST CRACK WAS CAUGHT BEFORE IT SPREAD AND WAS REPAIRED. ANOTHER SMALL STONE MUST HAVE HIT MY WINDSHIELD. TODAY WHILE SHOPPING I RETURNED TO MY VEHICLE, THAT WAS PARKED FACING A STOREFRONT, TO SEE A 14.5 INCH CRACK ACROSS THE DRIVER'S SIDE. THE CRACK OBSTRUCTS THE DRIVER'S LINE OF VISION. I CONSIDER TWO SMALL STONES CAUSING DAMAGE UNUSUAL. I'VE BEEN DRIVING OVER 45 YEARS AND HAVE NEVER DAD TO REPAIR OR REPLACE A WINDSHIELD.

THE AUTOMATIC LOCKING DOES NOT ALWAYS WORK. I AGREE WITH COMPLAINTS 1090985 AND 10885776 IN THAT IT SEEMS TO BE FINE 90% OF THE TIME, WHICH LULLS YOU INTO A FALSE SENSE OF SECURITY. NOW, I MAKE SURE THAT HE LIGHTS FLASH AS I WALK AWAY. I HAD TURNED OFF THE CHIRP BECAUSE IT DISTURBS THE PEACE, BUT MAY TURN IT BACK ON, SINCE WALKING AWAY AND LOOKING BACK ALSO HAS ITS RISKS. I COULD BE WALKING AWAY TOO QUICKLY SOMETIMES OR SOMETHING ELSE IN MY POCKET MAY BE SHIELDING THE KEY FOB, BUT IF OTHERS ARE ALSO EXPERIENCING THIS PROBLEM, MAYBE IT IS NOT A USER ISSUE. PERHAPS THE OWNER'S MANUAL SHOULD MENTION THESE POSSIBILITIES, IF THEY INDEED ARE THE CAUSE OF THE PROBLEM. AN UNLOCKED CAR IS A SERIOUS SECURITY RISK.

I WAS DRIVING AT AROUND 45-50 MPH WHEN I HEARD LOUD POP, AND NOTICED SMALL CHIP THE SIZE OF A PENCIL LEAD IN THE TOP MIDDLE OF THE WINDSHIELD. THEN ANOTHER LOUD POP AND THE CRACK APPEARED DOWN THE MIDDLE TOWARD PASSENGER SIDE FROM THE CHIP. THERE WERE NO CARS AROUND THAT COULD'VE CAUSED THE DAMAGE (I.E. DEBRIS OR CONSTRUCTION TRUCKS, ETC) AND I WASN'T GOING FAST ENOUGH THAT COULD CAUSE THE CHIP AND CRACK THAT BIG. NEVER HAD THIS KIND OF EXPERIENCE WITH PRIOR CARS I'VE OWNED. YES, I MIGHT HAVE HAD CHIPS HERE AND THERE BUT NEVER CRACKED SO EASILY LIKE THE CURRENT ONE, ESPECIALLY AT THE SPEED I WAS TRAVELING.

ON 07/28/2017, AIR BAG LIGHT ON INSTRUMENT CLUSTER BEGAN TO FLASH WHILE DRIVING ALSO THE PASSENGER SIDE WAS OCCUPIED. LASTED UNTIL VEHICLE WAS TURNED OFF. MAZDA DEALER FOUND CODE B00A0 FOR PASSENGER OCCUPANT DETECTION SYSTEM. THEY RESET THE CODE AND TESTED AIR BAG SYSTEM, THEY STATED THAT ALL SYSTEMS PASS TEST. ON 10/16/2017, AIR BAG LIGHT ON INSTRUMENT CLUSTER BEGAN TO FLASH AND THE WARNING BEEPING START UP WHILE DRIVING ALSO THE PASSENGER SIDE WAS NOT OCCUPIED. I CONSIDERED THIS IS A SERIOUS SAFETY ISSUE AND NEED TO BE REPORTED. I RECORDED VIDEOS.

THERE WAS A RECALL ORDERED OCTOBER 6, 2016 FOR FAULTY LIFT GATE STAY DAMPERS (SAFETY RECALL 9916H, NHTSA CAMPAIGN NO. 16V-644). IT HAS BEEN 8 MONTHS AND THERE STILL IS NO FIX/SOLUTION AVAILABLE. WHY IS IT TAKING SO LONG TO ISSUE A FIX FOR A RECALL? THERE ARE OTHER RECALLS FOR MY VEHICLE AND I AM WAITING FOR A FIX FOR THIS ONE SO I CAN GET ALL THE RECALLS ADDRESSED AT ONE TIME.

I WAS MAILED A SAFETY RECALL NOTICE INVOLVING THE LEFT GATE STAY DAMPER CONCERN WHICH POSES A POTENTIAL SAFETY ISSUE. WHEN CALLING TO SCHEDULE THE REPAIR, MAZDA DOES NOT HAVE THE PARTS TO PERFORM THE REPAIR AND HAS NO TIMELINE AS TO WHEN THE PARTS WILL BE RECEIVED. MAZDA STATED "THIS RECALL DOES NOT POSE A SAFETY CONCERN." IT CLEARLY STATES IN THE RECALL THAT THE LIFT GATE CAN DROP SUDDENLY AND THE BROKEN PARTS MAY INJURE PEOPLE NEAR THE VEHICLE.

SUNROOF SUDDENLY EXPLODED WHILE DRIVING ON THE FREEWAY. THIS HAPPENED ON 4/30 AT AROUND 10:30AM, 280 SOUTHBOUND ABOUT 1/2 MILE BEFORE THE MILLBRAE EXIT. SUDDENLY HEARD A LOUD BOMB NOISE THEN FOUND OUT MY SUNROOF WAS SHATTERED INTO MANY PIECES. I HAD THE SHADE OPENED ABOUT 2 INCHES, SOME OF THE GLASS PIECES GOT BLOWN INTO THE CABIN. ONE PIECE OF THE GLASS PIERCE INTO THE ARMREST. THERE WERE NO OVERPASS, OR LARGE TRUCK AROUND MY CAR WHEN THIS HAPPENED. I COULD BE 100% SURE IT WASN'T HIT BY ANY EXTERNAL OBJECT. MY WIFE, MY 10MONTH OLD SON AND I WERE IN THE CAR. IF THE SHADE WAS FULLY OPENED, THE SHATTERED GLASS PIECES WOULD HAVE GOT INTO OUR FACE AND EYES. OR EVEN SERIOUSLY INJURED OR KILL MY 10 MONTHS OLD SON. I HAVE FOUND ONLINE THERE ARE MANY CASES OF SUNROOF EXPLODING. PLEASE NHTSA, YOU NEED TO DO SOMETHING ABOUT THIS FOR THE SAFETY OF THE MASS AND PUT PRESSURE ON THE MANUFACTURERS TO BE RESPONSIBLE FOR THIS.

DRIVING ON FREEWAY AT APPROXIMATELY 63 MPH, HEAT WAS ON IN VEHICLE, ALL WINDOWS CLOSED. VERY LIGHT TRAFFIC. HUGE EXPLOSION IN CABIN, GLASS FLYING ALL OVER. I PULLED OFF THE FREEWAY, FOUND THE SUNROOF EXPLODED WITH THE SUNSHADE PARTITION OPEN. THE GLASS WAS PROTRUDING UPWARD. NO INDICATIONS OF A ROCK OR OTHER ITEM STRIKING THE WINDOW. WE HAD GLASS SHARDS IN OUR SCALP THAT WE PICKED OUT AFTER REPEATED WASHINGS. OUR HANDS WERE CUT TRYING TO CLEAR OUT THE REMAINING BROKEN GLASS. NO PRIOR PROBLEMS WITH THE SUNROOF. THE SUNROOF HADN'T BEEN USED THE DAY OF THE EXPLOSION.