2016 Mazda CX-5

The 'Infotainment' system in my car stopped functioning which in turn disabled the back-up camera. Mazda knew about this issue, which has been widely acknowledged as a manufacturer's defect in the system, shortly after my purchase of these vehicle. They took responsibility for this issue in the Seattle area when a large number of these units all became defective at once. However, they seemingly went out of their way to not acknowledge this issue to the rest of their customers. They issued a TSB to their dealers (tech service bulletin 09-017/17) to help them resolve the issue with any dealer inventories, but there was no notice to customers nor any recall. The absence of the rear view camera is a safety issue that I believe should have been addressed.

My 2016 Mazda CX5 lost the main computer. This powers the nav system, radio, apps associated with the vehicle but most importantly, the rear view camera. As a result, the back up camera does not work properly due to the computer system remaining in a reboot mode. When I initially reported the problem to Mazda they indicated that they would order the part. They claimed supply chain issues and as a result, kept pushing the replacement delivery date forward. It has been over a year and was just advised there is another 4-5 months wait time. My wife and I have been very patient but recently, events took a turn for the worse. The car must have been designed with the rear view camera as a solution in the reduced visibility of the actual car design. My wife came close to backing into a child. This has scared us now and unfortunately the car can’t be traded in without taking a financial hit. There has been no real answer why this part is taking 1.5 years for delivery but we can’t believe the lack pf attention that Mazda has placed on our concerns. This is absolutely a safety issue and someone needs to investigate if this is happening with many of these vehicles. I would hate to see someone lose their life due to corporate neglectfor safety. Thank you for listening.

I was driving down the highway when my moonroof suddenly and unexpectedly “exploded.” I quickly came to the conclusion that it didn’t happen due to an external cause; I hadn’t gone under an overpass and there weren’t any other vehicles nearby that could have caused an object to hit my car. The weather had been clear that day, and my car had been parked in the shade prior to this happening. When I got to my destination a few minutes later, I could see the glass had broken outward.

As I was driving to work, the moonroof window exploded causing glass to fly every where. Thankfully, I had my sunshade closed so no glass came into the vehicle. Had it been open, I would have been hit by glass shards. There had been no damage to the moonroof window previously, no cracks or issues that I was aware of. While attempting to get it repaired, I was told that this had happened on the same type of vehicle one other time that the shop was aware of. I am currently waiting to hear back from Mazda regarding replacement/repair for the moonroof.

I WAS DRIVING ON THE INTERSTATE WITH MY HUSBAND AND OUR SUNROOF GLASS SPONTANEOUSLY SHATTERED. WE JUST HEARD A REALLY LOUD BANG AND ALL OF THE SUDDEN, WE COULD HEAR THE WIND BLOWING AND OUR SUNROOF COVER WAS BEING FORCED OPEN. WE STOPPED IMMEDIATELY AND FOUND OUR SUNROOF BROKEN TO PIECES. AT THE TIME OF THE INCIDENT, THE WEATHER WAS SUNNY/CLOUDY AND IN THE 60S. THERE WAS NO BRIDGE OR OVERHEAD PASS, NO BIG TRUCKS DRIVING NEARBY US. THE ENVIRONMENT OUTSIDE WAS FLAT, DRY LANDS.

LIFTGATE PROBLEMS, SOMETIMES THE LIFTGATE WILL NOT OPEN NO MATTER HOW I TRY TO OPEN IT. OTHER TIMES IT OPENS AND JERKS UP OR SLAMS SHUT. WHEN THIS HAPPENS THE VEHICLE IS IN PARK. IT HAPPENS WHEN ITS RUNNING AND IT HAPPENS WHEN THE VEHICLE IS NOT RUNNING. THIS HAS BEEN HAPPENING OVER THE COURSE OF THE LAST 3 YEARS. IT STARTED ABOUT 1 YEAR AFTER I PURCHASED THE CAR AND CONTINUES TILL THIS DAY.