2016 Mazda CX-5

MY TIRE PRESSURE INDICATOR LIGHT WAS TRIGGERED ON WHEN I DROVE THE CAR FOR ABOUT 40 MPH. I STOPPED AT A PARKING LOT AND I NOTICED THE REAR RIGHT WHEEL WAS LITERALLY SMOKING. LATER I WENT TO A LOCAL SHOP AND I WAS TOLD THE BRAKE WAS OVERHEATED ON THE REAR RIGHT SIDE. MY LOCAL SHOP REPLACED THE ROTOR AND PADS, HOWEVER, THE OVERHEAT PROBLEM KEPT SHOWING UP ON THAT RIGHT REAR SIDE. I DID SOME RESEARCH ONLINE AND IT SEEMS TO BE A COMMON PROBLEM WITH THE PARKING BRAKE DRAGGING FOR 2016 CX5. SO I STOPPED USING THE PARKING BRAKE AND THE OVERHEATING PROBLEM WAS GONE. HOWEVER, THE PARKING BRAKE IS STILL DEFECTIVE AND CAUSES OVERHEAT IF USED.

WHILE DRIVING APPROX. 40 MPH ON A STATE ROAD, MY TPMS WARNING LIGHT WENT ON. AT FIRST I THOUGHT IT WAS A SIMPLE TIRE PRESSURE ISSUE, BUT THEN I BEGAN TO SMELL BURNING. I STOPPED MY CAR AND SAW SMOKE COMING FROM MY REAR RIGHT (PASSENGER SIDE) WHEEL. I PROMPTLY BROUGHT THE CAR TO A 3RD PARTY MECHANIC AND THEY INFORMED ME THE CALIPER REMAINED ENGAGED AND MY ROTORS WERE OVERHEATING. THEY TRIED CONTACTING MAZDA DEALERSHIPS AND 3RD PARTY SOURCES FOR EITHER NEW OR REBUILT CALIPER BUT THE PART WAS OUT OF STOCK AND ON BACKORDER WITH NO ESTIMATED DATE WHEN IT WOULD BE REPLENISHED. MY CAR IS STILL UNREPAIRED AND I CANNOT DRIVE IT AS THE EXCESSIVE HEATING OF THE ROTOR COULD DISABLE MY BRAKING ABILITY. THIS SEEMS TO BE A COMMON ISSUE WITH OTHER CX-5 MODELS.

TL* THE CONTACT OWNS A 2016 MAZDA CX5. THE CONTACT STATED THAT THE PARKING BRAKE INADVERTENTLY ENGAGED WHILE DRIVING AT VARIOUS SPEEDS WITHOUT WARNING. WHILE DRIVING, THE CONTACT SUSPECTED THAT THE PARKING BRAKE WAS STILL ENGAGED. THE CONTACT EXITED THE VEHICLE AND SMELLED A BURNING ODOR COMING FROM THE REAR WHEELS. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO ALSO NOTICED THE SAME FAILURE WITH THE PARKING BRAKE WHILE DRIVING THE VEHICLE. THE VEHICLE WAS THEN REPAIRED BY THE INDEPENDENT MECHANIC FOR THE PARKING BRAKE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,784.

PARKING BRAKE RANDOMLY COMES ON AND WON'T SHUT OFF. I STARTED MY CAR AND USUALLY THE PARKING BRAKE COMES ON BUT AFTER SEVERAL ATTEMPTS IT SHUTS OFF. TODAY IT WILL NOT TURN OFF THE PARKING BRAKE. I HAVE TRIED SEVERAL COMBINATIONS INVOLVING TO PUSH THE START BUTTON WITHOUT FOOT ON BRAKE AND RELEASE BRAKE WITH FOOT ON BRAKE BEFORE THE CAR FULLY TURN ON AND WHEN CAR IS PARTLY ON TO OFF. AFTER 41 MINUTES WAITING (AFTER SPENDING ALMOST 1 HOUR MESSING WITH IT) I TURNED ON THE CAR AND IT WORKS NOW. UNRELIABLE TRANSPORTATION!

DRIVING THE VEHICLE CAUSES THE REAR BRAKES TO GET HOT. THIS HAPPENED MULTIPLE TIMES IN SEPTEMBER (AROUND 40,000 MILES), AND I TOOK MY CX-5 IN FOR SERVICE. THE TECHNICIANS DID NOT FIND ANYTHING OPERATING INCORRECTLY, LUBRICATED THE BRAKES, AND RETURNED MY VEHICLE. WHEN I GOT MY STATE SAFETY INSPECTION, I WAS INFORMED THAT MY REAR BRAKES WERE PASSABLE, BUT PRETTY CRUMMY LOOKING BECAUSE OF HEAT DAMAGE. BECAUSE WE WERE LOCKED DOWN (DUE TO CORONAVIRUS) I WAITED A BIT AND JUST RECENTLY HAD THEM REPLACED. NOW THAT MY REAR BRAKES HAVE NEW PADS AND ROTORS, THE REAR BRAKE ISSUE IS HAPPENING AGAIN, SPECIFICALLY ON THE DRIVER'S SIDE THIS TIME. AFTER ABOUT 15 MINUTES OF HIGHWAY DRIVING, THE VEHICLE BEGAN TO SHAKE IN THE REAR AND THE TIRE PRESSURE MONITOR INDICATED THAT THERE WAS A PROBLEM. I TOOK IT IN TO THE DEALER AGAIN, AND THEY TOLD ME THE REAR BRAKES ARE OPERATING NORMALLY. HOWEVER, ON MY DRIVE HOME (18 MILES ON THE HIGHWAY), THE REAR OF THE VEHICLE BEGAN SHAKING AGAIN, SO I KNEW THE ISSUE WAS NOT RESOLVED. I CHECKED THE TEMPERATURE OF THE DRIVER'S SIDE REAR BRAKE ROTOR, AND IT WAS OVER 400 DEGREES (THE OTHER ROTORS WERE AROUND 150, SEE PAGE 9 OF ATTACHED DOCUMENT). I CONTACTED MAZDA CUSTOMER SERVICE ABOUT THIS ISSUE, AND THEY TOLD ME THAT BECAUSE THE DEALER CAN'T DETECT AN ISSUE, THERE IS NOTHING THEY CAN DO. MAZDA HAS ISSUED TSBS RELATED TO THE ELECTRONIC PARKING BRAKE FOR MY VEHICLE, BUT I BELIEVE THEIR DIAGNOSTIC STEPS ARE NOT SUFFICIENT TO DETECT ALL CASES OF THE ISSUE. THEIR DIAGNOSTIC STEPS ARE ALL RELATED TO LOW-SPEED DRIVING, BUT MY ISSUE ONLY PRESENTS ITSELF AFTER DRIVING ON THE HIGHWAY FOR A PROLONGED PERIOD. *TR

MY CAR WAS PARKED IN A LEVEL GARAGE OVERNIGHT AND THE NEXT DAY AFTER DRIVING FOR ABOUT 5 MINUTES THE ELECTRONIC PARKING BRAKE (EPB) LIGHT STARTED FLASHING ON BOTH THE DASHBOARD AND THE EPB CONTROL LEVER AND THE BRAKE LIGHT WARNING LIGHT WAS LIT. IT SEEMED TO BE DRIVING FINE, AND I NEVER ENGAGED THE PARKING BRAKE SO I THOUGHT I MAY HAVE DONE SO ACCIDENTALLY. I PULLED OVER, TURNED THE CAR OFF AND TRIED TO DISENGAGE THE PARKING BRAKE BUT IT JUST KEPT FLASHING. I TOOK IT TO MY GARDEN CITY MAZDA DEALERSHIP TO SERVICE IT FOR THE DAYTIME RUNNING LIGHTS RECALL, SO I TOLD THEM ABOUT THIS PROBLEM AS WELL. WHILE WAITING FOR THE APPOINTMENT, SOME DAYS THE LIGHTS STAYED OFF AND SOME DAYS CAME ON. AT THE DEALERSHIP, I PAID $140 FOR A DIAGNOSTIC AND WAS TOLD THAT THE PARKING BRAKE MODULE SHORTED OUT AND NEEDED TO BE REPLACED, AT A COST OF OVER $900. I ASKED IF THERE WAS A CHANCE MY BRAKES WOULD MALFUNCTION OR IF I COULD DRIVE THE CAR SAFELY AND WAS TOLD THE BRAKES WOULD NOT BE AFFECTED, SO DUE TO THE COST I OPTED TO NOT HAVE IT REPAIRED. THIS CAR IS LESS THAN 5 YEARS OLD AND I SHOULD NOT HAVE TO PAY FOR THIS SAFETY DEFECT. MY ODOMETER READS APPROXIMATELY 55,000. NOW I HAVE TO DRIVE AROUND WITH A VERY DISTRACTING RED PARKING BRAKE WARNING LIGHT FLASHING ON AND OFF CONSTANTLY AND MY BRAKE WARNING LIGHT LIT. THIS DISTRACTION IS AN ADDITIONAL SAFETY CONCERN. I'M NOT SURE IF GARDEN CITY MAZDA REPORTED THIS ISSUE TO THE MANUFACTURER, BUT APPARENTLY MAZDA IS AWARE OF THIS ISSUE BUT NO SAFETY RECALL HAS BEEN MADE. WHY? I FEEL AT THE VERY LEAST, EVEN IF NO SAFETY RECALL, THAT CUSTOMERS SHOULD HAVE THIS ISSUE REPAIRED AT NO COST AS SOON AS THEY REPORT IT TO MAZDA. PERHAPS ABC'S 7 ON YOUR SIDE, PIX 11'S [XXX] /WHAT A SHAME, NBC'S BETTER GET [XXX], OR ANY CONSUMER INVESTIGATIVE UNIT WOULD BE INTERESTED IN FEATURING THIS PROBLEM - BEFORE SOMEONE GETS KILLED! PLEASE HELP! TY INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE ELECTRIC PARKING BRAKE (EPB) HAS MALFUNCTIONED. THE CAR WAS PARKED IN A LEVEL GARAGE OVERNIGHT, WITHOUT THE PARKING BRAKE ENGAGED. WHEN THE CAR WAS TURNED ON THE EPB LIGHT CAME ON AND IS FLASHING, AS WELL AS THE BRAKE LIGHT WARNING. THE WARNING LIGHTS REMAIN ILLUMINATED ON THE DASH EVEN AFTER MULTIPLE RESTARTS. THE EMERGENCY BRAKE IS NOT ENGAGED AND THE CAR SEEMS TO DRIVE FINE. HOWEVER I HAVE NO EMERGENCY BRAKE NOW, WHICH IS OBVIOUSLY A SIGNIFICANT SAFETY ISSUE. *TR

AT 15K MILES THE DRIVER'S SIDE REAR BRAKE CALIPER FAILED, CAUSING THE BRAKE TO DRAG AND OVERHEAT DURING A 400 MILE HOLIDAY ROADTRIP. BY THE TIME THE PROBLEM WAS DISCOVERED BY THE ELDERLY OWNERS, THE REAR PADS WERE WORN DOWN TO THE BACKING PLATES AND THE ROTORS WERE HEAVILY SCORED. THERE WERE NO WARNING LIGHTS ILLUMINATED OR OTHER INDICATION ALERTING THE DRIVER TO THE PROBLEM. THIS IS A KNOWN ISSUE WITH THE REAR CALIPERS AND ELECTRIC PARKING BRAKE (EPB) GIVEN THE TSBS THAT MAZDA HAS PUBLISHED ON THE MATTER AS WELL AS THE NUMBER OF COMPLAINTS ONLINE AND WITH THE NHTSA. MAZDA REPLACED THE FAILED DRIVER'S SIDE CALIPER UNDER WARRANTY BUT DECLINED TO COVER THE DAMAGED PADS AND ROTOR CAUSED BY THEIR DEFECTIVE ASSEMBLY EVEN AFTER ESCALTING THE ISSUE TO CORPORATE. THIS SHOULD BE A SAFETY RECALL BUT MAZDA WOULD RATHER JEOPARDIZE THE SAFETY OF THEIR CUSTOMER (BY NOT PROACTIVELY REPLACING THE PASSENGER SIDE CALIPER) AND CHARGE THEM $500 FOR A BRAKE JOB TO CORRECT COLLATERAL DAMAGE CAUSED BY THEIR DEFECTIVE PARTS. WE HAVE BEEN LONG-TIME LOYAL CUSTOMERS OF MAZDA BUT THEY HAVE ACTED UNETHICALLY IN THIS INSTANCE AND DID NOT FULFILL THEIR WARRANTY CLAIM IN GOOD FAITH.