← New search

2016 Mazda CX-5

Owner reports · Recalls · Investigations

More warning signs than most CX-5 years

Owner complaints for the 2016 Mazda CX-5 are substantially higher than the model-year median of 133.

About this comparison →

When problems were reported

Mileage at the reported incident

335 reports with mileage · 175 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Exterior Lighting. Review the 161 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 71 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Service Brakes. Review the 66 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

31 crash reports10 fire reports13 injury reports

Service Brakes complaints

66 reports
Clear category filter
Mileage unknown · Sep 13, 2022
Electrical SystemService Brakes

Last month, my vehicle suddenly applied the electronic parking brake (EPB) while I was driving. The EPB & related warning lights illuminated & would not release until the vehicle was turned off. After turning off the vehicle, the EPB motor could be heard applying the brake to the rear wheels. When the car was restarted, the EPB …

Read full complaint

Last month, my vehicle suddenly applied the electronic parking brake (EPB) while I was driving. The EPB & related warning lights illuminated & would not release until the vehicle was turned off. After turning off the vehicle, the EPB motor could be heard applying the brake to the rear wheels. When the car was restarted, the EPB would remain off for a period of time but would then suddenly reapply. I took my vehicle to a Mazda dealer & they determined the calipers & EPB motor had failed due to my vehicle not being placed in service mode by the brake servicer. This explanation makes no sense because the brakes were replaced over a year ago (& not since) with thousands of miles being driven since then without this issue arising. I also conducted my own research & found that Mazda has issued at least 3 separate technical service bulletins (TSB) on this issue. The first two recommended replacement of the EPB switch & the third determined that defective calipers were the cause and should be replaced. I asked the dealer to save my calipers & confirmed that they are part of the defective batch noted in this TSB. I have contacted Mazda (including their legal counsel) & they are unwilling to provide any explanation or engage in any sort of investigation. As former legal counsel for an automotive company, I believe this presents a serious safety issue for consumers based upon the fact that a parking brake could randomly engage while driving & cause sudden loss of speed/control. Thankfully, this did not result in harm to my family, myself or others. I am certain that this issue is affecting others based on chatboard discussions I have found online related to this topic (which helped me find the TSB). I am concerned that Mazda may have attempted to undertake a silent recall via this TSB where in warranty customers are covered & out of warranty customers are given the 'service mode' explanation to justify their responsibility. This should have been handled as a recall by Mazda.

NHTSA ODI #11484295

Mileage unknown · Aug 12, 2022
Electrical SystemPower TrainService BrakesInjury

Parked by the curb at the Ft. Lauderdale International Airport. I put the car in Park and left the car idling with the air-conditioning running.as it was 95 degrees and about 100 at around 8:00 AM. There was a shuttle van parked by the curb about 11 feet in front of me. I had to exit my car to talk to the driver in the car be…

Read full complaint

Parked by the curb at the Ft. Lauderdale International Airport. I put the car in Park and left the car idling with the air-conditioning running.as it was 95 degrees and about 100 at around 8:00 AM. There was a shuttle van parked by the curb about 11 feet in front of me. I had to exit my car to talk to the driver in the car behind me. I walked to the car behind me and started talking to the driver. I glanced back at my Mazda CX5 and it started rolling forward. I ran up to the car and got the door open and stepped on the brake. The brakes did not engage. I repeated stepping on the brake several times and the car would not stop. I got in the drivers seat to shift the car into reverse and keep my foot on the brake pedal. The car would not shift into reverse. and by this time the Mazda had pinned to the shuttle van a lady who was trying to unload her luggage. On the sixth attempt to shift into reverse the shifter finally moved into reverse and by standers came to the aid of the lady that had been pinned to the shuttle van. Airport security and the Broward County police took the statements. The lady retrieving her baggage declined medical attention. When I checked to see what the police were reporting they did not acknowledge that I was attempting to stop a runaway vehicle. The report said that I failed to put the car in park and left it in drive. It is not possible to get out of a car that is idling and in gear without the car moving forward or backward before you can even get all the way out of the car. This incident happened about mid July in 2017. Near the end of June this year while in my driveway I left the car idling and in park, exited the car walking to the rear of the car and it dropped into reverse. Got back in the car and shut off the engine. July 2017 the local Mazda dealer inspected the vehicle and could not find as problem. Not unlikely with an intermittent electrical anomaly. There were no prior warning lamps in either incident.

NHTSA ODI #11478992

Mileage unknown · Jan 11, 2022
Service Brakes

* The Emergency Brake Module failed and it is available for inspection upon request. * The system failed and randomly turned on the parking break while I was actively driving and paused to make a left of a highway exit ramp. The parking break remained on for ~40 mins while I caused a significant disturbance to the traffic and sa…

Read full complaint

* The Emergency Brake Module failed and it is available for inspection upon request. * The system failed and randomly turned on the parking break while I was actively driving and paused to make a left of a highway exit ramp. The parking break remained on for ~40 mins while I caused a significant disturbance to the traffic and safety of other around me as the exit ramp began to back up while awaiting a tow truck. Since it was the emergency break we were not able to put the car in neutral and push it out of the way. * Yes - Arlington Autocare confirmed the issue and has since replaced the part. * No there were no warning lamps, messages or other symptoms prior to the parts failure. After the issue was identified I searched online and this seems to be an incredibly common issue with the Mazda 2016 CX5. Multiple other reports exist on line about the failure of this park and the rear breaking system. It is very negligent that a recall has not been filed given the pervasiveness of the issue and the seriousness of the safety concern should the part inevitably fail.

NHTSA ODI #11447117

Mileage unknown · Jul 20, 2021
Forward Collision AvoidanceService Brakes

Ebrake engages on its own when starting up the vehicle. You are unable to turn the ebrake off without restarting the car. The repair shop stated it is a problem with the computer module. A quick search of the internet shows that this is a common issue with this year's make and model. Luckily, the ebrake has not engaged itsel…

Read full complaint

Ebrake engages on its own when starting up the vehicle. You are unable to turn the ebrake off without restarting the car. The repair shop stated it is a problem with the computer module. A quick search of the internet shows that this is a common issue with this year's make and model. Luckily, the ebrake has not engaged itself yet while driving the vehicle.

NHTSA ODI #11425684

37,900 miles · Mar 22, 2021
Fuel/propulsion SystemService Brakes

I WAS DRIVING AND WAS APPROACHING A STOP SIGN SO I PRESSED BRAKE TO COME TO A STOP. WHILE I WAS PRESSING THE BRAKE, THE CAR SUDDENLY REVVED UP AND LURCHED FORWARD. I HAD TO SWITCH THE CAR TO NEUTRAL GEAR TO STOP AND THEN BACK UP OUT OF THE WAY OF ONCOMING TRAFFIC.

NHTSA ODI #11404375

67,000 miles · Mar 19, 2021
Parking BrakeService Brakes

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE VEHICLE FAILED TO MOVE. THE BRAKE AND PARKING BRAKE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED JEFF WYLER EASTGATE MAZDA (1117 OH-32, BATAVIA, OH 45103, (513)752-3447) HOWEVER…

Read full complaint

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE VEHICLE FAILED TO MOVE. THE BRAKE AND PARKING BRAKE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED JEFF WYLER EASTGATE MAZDA (1117 OH-32, BATAVIA, OH 45103, (513)752-3447) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

NHTSA ODI #11403879

29,133 miles · Mar 5, 2021
Service Brakes

VEHICLE HAS ONLY 29,370 MILES DRIVEN. THE RIGHT REAR BRAKE LINING HAS UNDUE WEAR AT 3 MM. THE LEFT REAR BRAKE LINING MEASURES 5-6 MM. DURING ROUTINE SERVICING THE MAZDA TECHNICIAN DISCOVERED ABNORMAL BRAKE WEAR. MAZDA DEALERSHIP RECOMMENDS REPLACEMENT OF BOTH REAR CALIPERS. MAZDA CORPORATION IS UNWILLING TO HELP. IT APPEARS MAXD…

Read full complaint

VEHICLE HAS ONLY 29,370 MILES DRIVEN. THE RIGHT REAR BRAKE LINING HAS UNDUE WEAR AT 3 MM. THE LEFT REAR BRAKE LINING MEASURES 5-6 MM. DURING ROUTINE SERVICING THE MAZDA TECHNICIAN DISCOVERED ABNORMAL BRAKE WEAR. MAZDA DEALERSHIP RECOMMENDS REPLACEMENT OF BOTH REAR CALIPERS. MAZDA CORPORATION IS UNWILLING TO HELP. IT APPEARS MAXDA CX-5 IS HAVING PROBLEMS WITH THEIR EPB AND IS UNWILLING TO ADMIT IT.

NHTSA ODI #11399386

35,000 miles · Feb 8, 2021
Service Brakes

THE ELECTRONIC PARKING BRAKE ON MY 2016 MAZDA CX-5 STARTED ACTING STRANGE A FEW WEEKS AGO. AT FIRST IT WOULD NOT DISENGAGE AFTER STARTING THE CAR, BUT WOULD DO SO AFTER A COUPLE OF RESTARTS. THEN IT STARTED ENGAGING SLIGHTLY WHILE DRIVING, WITH NO INDICATIONS. STOPPING AND RESTARTING THE ENGINE A FEW TIMES WOULD USUALLY RELEASE …

Read full complaint

THE ELECTRONIC PARKING BRAKE ON MY 2016 MAZDA CX-5 STARTED ACTING STRANGE A FEW WEEKS AGO. AT FIRST IT WOULD NOT DISENGAGE AFTER STARTING THE CAR, BUT WOULD DO SO AFTER A COUPLE OF RESTARTS. THEN IT STARTED ENGAGING SLIGHTLY WHILE DRIVING, WITH NO INDICATIONS. STOPPING AND RESTARTING THE ENGINE A FEW TIMES WOULD USUALLY RELEASE IT. A COUPLE OF DAYS AGO THIS HAPPENED AND THE BRAKE WOULD NOT DISENGAGE AFTER SEVERAL RESTARTS AND I WAS GOING TO CALL A TOW TRUCK. IT DISENGAGED AFTER ABOUT 30 MINUTES. AS I UNDERSTAND IT MAZDA KNOWS THAT THE REAR CALIPER IS DEFECTIVE (SEE TECHNICAL SERVICE BULLETIN R052/16C). THIS SHOULD BE A RECALL ITEM BECAUSE THIS IS NOT SAFE.

NHTSA ODI #11395126

63,000 miles · Jan 14, 2021
Service Brakes

WITHIN THE LAST MONTH THE ELECTRONIC PARKING BRAKE SELF ENGAGED 3 TIMES WHEN I STARTED MY CAR I NOTICED THE BRAKE LIGHT ON. I NEVER ENGAGE THE PARKING BRAKE WHEN PARKED IN THE DRIVEWAY. I WAS ABLE TO DISENGAGE IT TWICE, BUT THE LAST TIME IT WOULD NOT DISENGAGE. I FOLLOWED ALL THE STEPS LISTED IN THE CAR MANUAL, BUT NOTHING WORKE…

Read full complaint

WITHIN THE LAST MONTH THE ELECTRONIC PARKING BRAKE SELF ENGAGED 3 TIMES WHEN I STARTED MY CAR I NOTICED THE BRAKE LIGHT ON. I NEVER ENGAGE THE PARKING BRAKE WHEN PARKED IN THE DRIVEWAY. I WAS ABLE TO DISENGAGE IT TWICE, BUT THE LAST TIME IT WOULD NOT DISENGAGE. I FOLLOWED ALL THE STEPS LISTED IN THE CAR MANUAL, BUT NOTHING WORKED. I HAD TO DRIVE WITH THE ELECTRONIC PARKING BRAKE ON TO THE DEALERSHIP. UPON INSPECTION THE SERVICE DEPARTMENT CONFIRMED IT WAS AN INTERNAL ELECTRONIC FAILURE.

NHTSA ODI #11388123

31,000 miles · Dec 26, 2020
Service Brakes

REAR BRAKES ARE DRAGGING CAUSING HEATING AND UNEVEN WEAR OF THE ROTORS AND PADS. AT 31000 THE REAR BRAKE PADS ARE COMPLETELY WORN AND ROTOR SHOW HEAT DAMAGE.

NHTSA ODI #11385041

Official recalls

4

20V063000 · Exterior Lighting:headlights

Feb 6, 2020

Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.

Consequence & remedy

Consequence: If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.

16V644000 · Structure:body:hatchback/liftgate

Sep 6, 2016

Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.

Consequence & remedy

Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.

Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.

16V203000 · Steering

Apr 11, 2016

Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.

Consequence & remedy

Consequence: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.

16V064000 · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap

Feb 3, 2016

Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."

Consequence & remedy

Consequence: A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.

Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.

Go deeper into Mazda CX-5 problems