2016 Mazda CX-5

MY COMPLAINT IS IDENTICAL TO COMPLAINT # 10913740. I SPECIAL ORDERED MY CX-5 & PICKED IT UP FEB 2017.DOES NOT SHIFT PROPERLY, REVS UP TO 6000 BEFORE ENGAGING, CAN'T ACCELERATE WHEN I NEED TO (LIKE MERGING ON FREEWAY OR CHANGING LANES). PLEASE SEE COMPLAINT # 10913740 BECAUSE HE DESCRIBES IT BETTER THAN I, A NON "CAR PERSON" CAN. I'VE PUT MY MY GAS FOOT TO THE FLOOR TRYING TO GAIN SOME SPEED SO I WOULDN'T GET REAR ENDED AND IT TAKES, LITERALLY, ABOUT 10 SECONDS TO RESPOND AT ALL. THE DEALER CLAIMS IT IS SHIFTING AS DESIGNED & SAYS THEY CAN'T RECREATE THE PROBLEM. CAR WAS THERE @3600 MILES & THEY TOLD ME THE TECH COULDN'T FIND ANYTHING WRONG WITH THE CAR BUT DID I WANT A DRIVE WITH HIM. I DID ONE, & HE TRIED TO TELL ME THAT REVVING TO 5000 WHEN ON A SMALL INCLINE WAS NORMAL. THIS IS A LIE. I BROUGHT THE CAR BACK AGAIN- IT WAS IN FOR 7 DAYS. 2ND TIME MANUFACTURER INVOLVED, & SUPPOSEDLY ITS ENGINEERS WOULD WORK ON IT. BUT ALL THEY DID IS RUN DIAGNOSTICS (DOESN'T ANYBODY ACTUALLY LOOK AT THE ACTUAL CAR ANYMORE - COMPUTERS DO MALFUNCTION) AND WHAT THEY CAME UP WITH IS THAT I WAS ENGAGING THE GAS AND THE BRAKE AT THE SAME TIME, CAUSING THE CAR NOT TO SHIFT. FIRST OF ALL, MY TINY FOOT COULDN'T BE ON BOTH PEDALS IF I TRIED; SECOND, MY LEFT FOOT IS A CLUTCH FOOT. I AM SO USED TO USING IT ON A CLUTCH ONLY THAT IT DANGLES WHERE A CLUTCH WOULD BE IF I HADN'T BOUGHT THIS STUPID AUTOMATIC 2016 CX-5. SO NOW MAZDA IS SAYING THAT THEIR ENGINEERS & DEALER TECHNICIANS ARE INFALLIBLE AND THEY WILL DO NOTHING FOR ME. MEANWHILE, I AM STUCK WITH THIS POS I BOUGHT FOR $27,000 CASH WHICH IS NOT ONLY DANGEROUS BUT EXTREMELY UN-FUN TO DRIVE DUE TO THE JERKING, REVVING, ETC., WHICH ARE VERY UNNERVING, AND WITH 5000 MILES ON CAR, I SHOULD WANT TO DRIVE IT. INSTEAD I AM DRIVING MY NEARLY 12 YEAR OLD VW SO THAT I CAN GET PLACES SAFELY AND WITHOUT THE JARRING PROBLEM OF THE MAZDA.

I PURCHASED A 2016 NEW MAZDA CX-5 IN OCTOBER 2016. MY CAR WAS ONLY 5 MONTHS OLD WITH 5411 MILEAGE ON IT WHEN I EXPERIENCED THIS PROBLEM. I WAS PULLING UP MY DRIVEWAY WHEN I GOT IN FRONT OF MY GARAGE DOORS OF MY HOME, WITH MY FOOT ON THE BRAKE ABOUT READY TO PUT THE CAR IN PARK , THE ENGINE BEGAN TO REV UP TO A HIGH RATE OF SPEED AND ACCELERATED INTO MY HOUSE. THE HOUSE STOPPED THE CAR FROM GOING ANY FURTHER. MY HUSBAND WAS IN THE PASSENGER SEAT AND EXPERIENCED THIS AS WELL. I WAS PRESSING DOWN ON THE BRAKE, BUT NOTHING STOPPED IT. I WAS CLOSE DISTANCE TO THE HOUSE AND IT HAPPENED SO FAST. I BACKED OFF MY HOUSE. I HAD TO GET MY GARAGE DOORS REPLACED AND THE CAR FIXED. I DID NOT DRIVE THE CAR AGAIN. ONCE THE BODY SHOP FIXED THE CAR (DAMAGE $2300.00 DOLLARS), I HAD THE VEHICLE TOWED TO THE MAZDA DEALERSHIP WHERE I PURCHASED THE CAR TO INVESTIGATE THE PROBLEM. THEY DROVE IT FOR A FEW WEEKS WITH A BLACK BOX, BUT NEVER DETERMINED THE PROBLEM OR IT HAPPENING AGAIN. MAZDA CORPORATION WAS INVOLVED WITH THIS INVESTIGATION. I HAD FILED THE PROBLEM WITH THEM IMMEDIATELY AFTER THE ACCIDENT HAD OCCURRED. I REFUSED TO DRIVE THE CAR AGAIN. THE DEALERSHIP (MAZDA IN MANCHESTER, NH) WORKED A DEAL WITH ME TO BUY THE CAR BACK AND GET ME INTO A NEW 2016 MAZDA CX-5. I HOPE I DON'T EXPERIENCE THIS WITH MY NEW CX-5. I REALLY LIKE THE CAR, BUT I HAVE TO SAY THAT WAS AN EXPERIENCE THAT NO ONE WOULD EVER WANT TO EXPERIENCE. I AM JUST GRATEFUL THAT I WASN'T ON A STREET AND IT HAPPENED TO MY OWN PROPERTY. IT COST QUITE A BIT IN DEDUCTIBLES ON HOUSE AND CAR AND I AM SURE MY RATES WILL GO UP ON INSURANCE ON BOTH. UNFORTUNATELY MAZDA COULD NOT PROVE THERE WAS SOMETHING WRONG WITH THE CAR, SO MY INSURANCE COMPANY COULD NOT GO AFTER THEM FOR THE DAMAGES. AS I SAID BEFORE I AM GRATEFUL MY HUSBAND AND I ARE OK AND NO ONE GOT HURT. ALSO, I FOUND 4-6 OTHERS REPORTING THIS SAME COMPLAINT ON THE CX-5.

THE 'START/STOP' BUTTON TO TURN OFF THE VEHICLE, CAN BE DONE IN ANY GEAR. WHEN DONE IN "PARK" THE VEHICLE LOCKS UP THE WHEELS AND THE VEHICLE DOES NOT ROLL. WHEN STOPPED IN OTHER GREARS' THE VEHICLE WILL ROLL OUT OF MY DRIVEWAY. VEHICLE SHOULD BE CORRECTED SO THE TRANSMISSION WILL LOCK THE WHEELS UP WHEN THE VEHICLE IS TURNED OFF IN ANY TRANSMISSION POSITION.

PARKED MY CAR. OPEN UP DRIVERS DOOR , RADIO AND DASH LIGHTS CAME ON. STANDING ON DRIVEWAY NOW PUSH BUTTON TO TURN OFF RADIO AND DASH. EVERYTHING CAME BACK ON. DID IT THREE TIMES AND ON THE THIRD TIME VEHICLE STARTED TO ROLL BACKWARDS. HAD TO CURLY ON THE FLOOR BARD AND DOOR WIDE OPEN. VEHICLE GAINING SPEED, ENGINE OFF, LOOK AT GEAR SHIFT SAYING IT'S IN PARK STILL. I HAD TO JUMP OUT OF VEHICLE BECAUSE I THOUGHT I WAS GOING TO DIE. NEIGHBOR CAME TO HELP ME OUT AND CALLED 911 WHO SENT AN AMBULANCE AND POLICE. PARAMEDICS ATTENDED TO MY NEEDS AND RUSHED ME TO THE HOSPITAL. POLICE ASK THE NEIGHBORS IF SOMEONE WAS INSIDE THE VEHICLE AND THEY SAID NO. POLICE REPORT SHOWS VEHICLE STILL IN PARK. VEHICLE HIT A TREE AND HIGH CENTER ON A PGE ELECTRICAL BOX. NOW VEHICLE IS AT A DEALERSHIP WHO TOLD MY FATHER UNDER THE TABLE THEY WERE ABLE TO DUPLICATE CONCERNS BUT WILL NOT NOTE IT ON THE REPAIR ORDER. THEY LOOKED AT SENSORS AND KNOW CODES APPEARED. ONCE MY FATHER MENTION HE WORKED AT A DEALERSHIP THEY MENTION THAT I MUST HAVE HAD THE VEHICLE IN REVERSE. IF I STAND OUTSIDE OF THE VEHICLE AND FOR A GOOD MINUTE TO TWO MINUTES AND IT SHOWED IN PARK THE WHOLE TIME, THERE IS SOMETHING ELECTRICAL GOING WRONG WITH THE VEHICLE. IF YOU GOOGLE RADIO IS STAYING ON WHEN VEHICLE IS SHUT OFF REGARDING THESE MAKE AND MODEL THERE ARE SEVERAL CASES OF THIS HAPPENING. PEOPLE SAY THEY HAVE TO SLAM THE VEHICLE INTO PARK TO GET THE RADIO TO WORK. SOME PEOPLE HAD A BRAKE SENSOR REPLACE WHICH FINALLY FIXED THE CONCERN....UPDATED 03/29/17 *BF *CN

THE FOLLOWING HAS HAPPENED NUMEROUS TIMES ON MY 2016 MAZDA CX5 TOURING OVER THE COURSE OF ALMOST A YEAR. THE LAST INCIDENT OCCURRED ON OR ABOUT SEPTEMBER 23, 2016. 1) WHILE IN REVERSE, MOVING TO DRIVE, THERE IS A LAG BEFORE THE TRANSMISSION ENGAGES AND THEN LURCHES FORWARD. 2) FROM A STOP, THERE IS A LAG BEFORE THE TRANSMISSION ENGAGES, THE ENGINE REVS VERY LOUDLY AND THEN LURCHES FORWARD. 3) AT ANOTHER TIME, THE ENGINE REVS LOUDLY AND VERY HIGH WITH NO NOTICEABLE INCREASE IN SPEED AND THEN ALL OF A SUDDEN, IT SEEMS THAT THE TRANSMISSION ENGAGES. VERY DANGEROUS.

WHILE DRIVING THE WOULD NOT SHIFT. ENGINE LIGHT, TRACTION CONTROL LIGHT AND FLAT TIRE LIGHT ALL CAME ON AND THE CAR WOULD NOT GO OVER 10. TRIED TO SHIFT MANUALLY AND NOTHING. GOT OVER AND STOPPED, RESTARTED CAR AND ONLY ENGINE LIGHT WAS ON TRIED TO MOVE AND IT DID FOR A VERY SHORT DISTANCE AND AL THE LIGHT AND NOT SHIFTING AGAIN. STOPPED AND RE-STARTED AGAIN AND I COULD SHIFT MANUALLY. I LET THE CAR SIT FOR TWO HOURS AND THE AUTO TRANSMISSION DID WORK BUT DIDN'T RESPOND WELL. AFTER ABOUT AN HOUR DRIVE IT LOSS POWER AND WOULDN'T SHIFT AGAIN. I BELIEVE THE TRANSMISSION ISN'T BEING ALLOWED TO SHIFT DUE TO A VALVE ISSUE. CURRENTLY WAITING FOR MAZDA TO MAKE A DECISION DEALER RE-SET COMPUTER AND ALL LIGHT ARE OFF, BUT CAR STILL DOESN'T RESPOND WELL WHEN DRIVING SO IT IS STILL AT DEALER SHIP AND THE CAR ISN'T A YEAR OLD WITH ONLY 18500 MILES.

I BOUGHT THIS CAR JUNE 2016 AND LAST WEEK I TOOK IT TO THE DEALERSHIP AFTER A FEW WEEKS OF STEPPING ON THE ACCELERATOR AND WAITING FOR THE VEHICLE TO MOVE. THEN ONE DAY 6/2/16 I PUT IT IN DRIVE AFTER BACKING OUT OF THE DRIVEWAY INTO A STREET, STEPPED ON THE ACCELERATOR AND IT WOULD NOT MOVE. IT TOOK ME 3 TIMES OF PUTTING IT BACK IN PARK THEN IN DRIVE TO MOVE AT WHICH POINT I DROVE IT RIGHT TO THE DEALERSHIP. I WAS TOLD THE NEXT DAY THAT THEY DID NOT KNOW WHY IT FAILED BUT THEY WERE GOING TO HAVE TO REPLACE IT. I GOT ONLINE AND SAW THAT MANY OTHER CX5 OWNERS HAVE HAD THE SAME PROBLEM. HAVING THE POWER TRAIN FAIL AFTER STOPPING AT A STOP SIGN, A RED LIGHT, OR AFTER BACKING OUT OF A DRIVEWAY ONTO A STREET PUTS THE DRIVER IN A DANGEROUS SITUATION.

AT 609 MILES THE CAR STARTED TO BUCK WHEN STARTING TO ACCELERATE FROM BEING STOPPED. THE CAR THEN WOULD ALSO SHIFT ROUGHLY ON THE THE HIGHWAY WHEN YOU HIT THE 25 MPH MARK. THE CAR THEN ADVANCED TO BEING ONLY ABLE TO GO IN REVERSE OR FIRST GEAR ONLY FROM A STOPPED POSITION..YOU COULD NOT MOVE FORWARD IN DRIVE. THE CAR IS CURRENTLY AT THE DEALERS AWAITING A NEW TRANSMISSION.