2016 Mazda CX-5

WHEN THE VEHICLE IS PARKED, THEN I MOVE GEAR FROM PARK TO DRIVE, OR REVERSE TO DRIVE, THE VEHICLE STALLS TO GO INTO TO DRIVE FOR A COUPLE OF SECONDS, THE ENGINE REVS THEN THERE IS A FORCEFUL JOLT WHEN IT FINALLY KICKS IN TO DRIVE. ALSO, WHEN I'M AT A STOP FOR A WHILE, THEN PRESS ON THE GAS PEDAL TO DRIVE, IT TAKES A COUPLE OF SECONDS FOR THE CAR TO DRIVE. THIS IS A BIG CONCERN FOR ME BECAUSE THERE SEEMS TO BE A DELAY WITH THE DRIVE GEAR.

WHEN STARTING CAR AND PUTTING IT INTO DRIVE, THEN PUSH THE GAS, THE CAR HESITATES TO GO INTO DRIVE THEN JOLTS WHEN IT FINALLY SHIFTS INTO GEAR FROM PARK. MY CONCERN IS THAT IT TAKES LONG TO GO INTO DRIVE FROM PARK, AND THE ENGINE REVS AND JOLTS VIOLENTLY WHEN IT FINALLY READS THE DRIVE GEAR WHICH IS NOT NORMAL AND IS A SAFETY CONCERN FOR ME.

SIGNIFICANT LAG IN TRANSMISSION GOING FROM STOP TO EITHER DRIVE OR REVERSE (3 - 5 SECONDS). CAR CAN ROLL BACKWARD WHILE WAITING FOR GEAR TO ENGAGE, AND WILL REV AND THEN JERK HARSHLY INTO GEAR. ALSO WILL JERK WHEN SHIFTING WHILE ACCELERATING TO HIGHWAY SPEEDS. VEHICLE HAD UNDER 25,000 MILES ON IT WHEN SYMPTOMS STARTED. TOOK IT TO DEALER AND GOT APPROVAL FOR NEW TRANSMISSION UNDER WARRANTY VERY QUICKLY, WHICH LEADS ME TO BELIEVE THIS IS A KNOWN PROBLEM FOR MAZDA. SAW MANY SIMILAR COMPLAINTS ON NHTSA WEBSITE.

PURCHASED WITH JUST 50K MILES. TOOK TO MAZDA FOR SERVICE LIGHT. NOTIFIED THE DIFFERENTIAL NEEDED REPLACEMENT CITING 2 TB (10155436 AND 10145248) CLEARLY IDENTIFYING THE ROOT CAUSE AS DEFECT IN MANUFACTURING. FURTHER INVESTIGATION PROVIDED CLEAR PROOF OF MAZDA'S ASSESSMENT WITH THE DIFFERENTIAL AND POINTING TO THE TB'S AS CASE FOR THE CLAIM APPROVAL. PICTURES SHOW YEAR'S LONG BUILDUP OF RUST, BROKEN COUPLERS, WATER CONTAMINATED OIL, METAL SHAVING. ALL REFLECTIVE OF THE DAMAGE CREATED BY THE DEFECTIVE DESIGN INDICATED IN THE TB. THE WARRANTY CLAIM WAS DENIED BECAUSE OF THE RELATED ISSUES WITH THE DEFECTIVE SEAL ALLOWING DAMAGE TO THE DIFFERENTIAL AND RELATED PARTS. ALSO EFFECTIVELY VOIDED MY POWER-TRAIN WARRANTY COVERAGE. THIS PRESENTS A HAZARD OPERATING THE VEHICLE AT CERTAIN SPEEDS WITH BROKEN METAL PARTS IN THE TRANSFER GEARS. I THINK IT REQUIRES A RECALL BECAUSE IT IS INEVITABLE WATER, RAIN, SNOW, EVEN A CAR WASHES WILL GET INTO THE SYSTEM BECAUSE OF THE FAULTY DESIGN. FACTS: VEHICLE HAD PRIOR MAZDA SERVICE AND THERE IS NO EVIDENCE TO SUPPORT MAZDA PRESENTED THE REPAIR OPTION PRIOR TO THE DASH LIGHT APPEARING. MAZDA HAS NO SERVICE OR WARRANTY CHECKS IN PLACE THAT DETECTS THE DAMAGE. THE TIME IT TAKES FOR THAT LEVEL OF RUST BUILD UP TO ACCRUE IS SELF-EVIDENT THIS IS MAJOR SAFETY ISSUE THAT SHOULD REQUIRE A RECALL BUT ALSO A MATTER OF ETHICS AND INTEGRITY. WATER IN YOUR REAR AXLE WILL UNDOUBTEDLY CAUSE FAILURE TO SEALED MECHANICAL COMPONENTS. MAZDA WAS AWARE OF THIS ISSUE FOR YEARS YET DOES NOT OFFER THE CONSUMER ANY ADDITIONAL COVERAGE OR ANY WAY TO PROTECT THEMSELVES FROM A HEFTY REPAIR COSTS OR RISK OF HARM DUE TO THIS FAILURE. THE VEHICLE ITSELF HOLDS EVIDENCE OF DRIVE-TRAIN AND ITS WARNING SYSTEM ARE BOTH DEFECTIVE BECAUSE THE HISTORIC ERROR CODES/MILEAGE IN ITS INTERNAL MEMORY. THE SYSTEM FAILED ALERTING THE ISSUES WELL AFTER THE MANUFACTURER'S WARRANTY EXPIRED.

WHILE ACCELERATING OR DECELERATING THE RPMS WILL JUMP NEARLY 1,000RPMS BEFORE DECREASING TO ITS NORMALLY EXPECTED LEVELS. THIS RESULTS IN JUMPS AND STUTTERS IN THE TRANSMISSION. ADDITIONALLY, WHILE SHIFTING FROM REVERSE TO DRIVE THE TRANSMISSION TAKES SEVERAL SECONDS TO ENGAGE RESULTING IN A VEHICLE THAT LINGERS IN NEUTRAL. THIS MAKES THE VEHICLE FREE ROLL BACKWARDS FOR SEVERAL SECONDS BEFORE POPPING INTO DRIVE WHICH RESULTS IN INCREASED PRESSURE IN THE DRIVETRAIN.

I PURCHASED THIS VEHICLE WITH 36K MILES ON IT, CLEAN CARFAX, WITH ONLY 1 OWNER. WITHIN AN HOUR FROM DRIVING IT HOME FROM THE DEALERSHIP, I NOTICED AN ISSUE WHEN PUTTING IT IN DRIVE. THERE WAS A 5 SECOND DELAY. EVERY SINGLE TIME I PUT IT ON DRIVE, THE DELAY WOULD HAPPEN. IF YOU STEPPED ON THE GAS, IT WOULD ACT AS IF IT WERE IN NEUTRAL AND VIOLENTLY JOLT FORWARD. LUCKILY, I WAS IN A PARKING LOT AND I WAS ABLE TO AVOID ACCIDENTS. I PURCHASED THIS CAR TO TRANSPORT MY CHILDREN BUT I NO LONGER FEEL THAT IT IS SAFE. THE SOLUTION I WAS GIVEN AT THE DEALERSHIP WAS THAT THE TRANSMISSION MAY POTENTIALLY NEED TO BE REPLACED. NOW I UNDERSTAND WHY IT TOOK THEM 3 MONTHS TO SELL THIS CAR. I FEEL LIKE THIS IS UNETHICAL.

COASTING. DRIVING TO A STOP SIGN OR STOP LIGHT OR STOPPING POINT AT A DECLINING SPEED FROM 30MPH TO 25/20/15MPH INTERVALS ARE WHERE THE 'TUGGING'/'STUTTER' HAPPENS. DEALERSHIP SAYS IT IS NORMAL OPERATION FOR THE CAR TO SHIFT INTO GEAR WHEN DECLINING IN SPEEDS. EVEN CORPORATE AGREED WITH THEM. THE ONLY THING THAT IS NOT NORMAL IS HOW COME AWD VARIATION DOESN'T HAVE THIS ISSUE? MY OLDER MAZDA 3 FROM 2009 I DROVE DIDN'T HAVE THIS ISSUE. TESTED A MAZDA 3 NEW 2018 AND THEY HAD THIS ISSUE. ALSO TESTED A SALES DEPARTMENT 2016 FWD CX 5, SIMILAR ISSUE. MY FRIEND WHO IS A PHYSOCLOGIST, HER CX 5 2016 HAS THE SAME TUGGING ISSUE. DEALERSHIP SAID IT COULD BE A TORQUE CONVERTER/TRANSMISSION/ OR COLD WEATHER WITHIN TH TRANSMISSION LINES. NO ERROR CODES WERE PRESENT WHEN THEY CHECKED. THE DRIVING EXPERIENCE SEEMS VERY DEGRADING FOR THE NEWER MODELS. THE ABRUPT TUGGING COULD CAUSE AN ACCIDENT TO SOMEONE AHEAD OF ME OR THE JERKING COULD MAKE ME HIT THE GAS PEDAL EVEN HARDER. SPOKE TO: SERVICE REQUEST NUMBER 1-1225218842 SPOKE TO ROY FROM MAZDA CSDEPARTMENT 800.222.5500 SELECT PROMPT 2, THEN EXT. 1148. THE CS CALLED DEALERSHIP AND FOLLOWED DEALERSHIP GUIDANCE. IF THIS IS NEW FOR THE VECHICLE AS A STANDARD OF DRIVING, THEN THIS MUST MAKE IT VERY UNPLEASANT AND PREDICTABLE FOR FUTURE ACCIDENTS.

THE VEHICLE WAS BOUGHT BRAND NEW ON 06/30/2015. IT NEEDED A NEW TRANSMISSION AT 20,690 MILES (09/02/16). AT ~43,000 MILES, LEAKS WERE DETECTED. THE MECHANIC DIAGNOSED THE PROBLEM AS POWERTRAIN ISSUES. THE LEAK WAS TRANSMISSION FLUID THAT SPREAD TO THE WHOLE LENGTH OF THE CAR UNDERNEATH. THE DEALER WAS CONTACTED, CAR WAS TOWED TO THE DEALERSHIP THAT LATER CONFIRMED THE MECHANIC'S DIAGNOSIS. POWERTRAIN WILL BE FIXED AT THE MANUFACTURER'S EXPENSE (THE MANUFACTURER CONSIDERS IT A MANUFACTURING ISSUE AND HAS HONORED THE WARRANTY).

THERE IS A RUBBING/GRINDING/VIBRATION FEEL ON THE PEDALS AND STEERING WHEEL, INCLUDING THE ENTIRE BODY VIBRATION THAT CAN BE ALSO SEEN IN THE SIDE MIRRORS. THESE PROBLEM ARE MORE NOTICEABLE AT HIGH SPEED. I SUSPECT EITHER THE TIRE, BRAKE, ROTORS, ALIGNMENT, SUSPENSION OR TRANSMISSION PROBLEMS. I HAVE BROUGHT MY CAR 6 TIMES TO THREE DIFFERENT DEALERSHIP ALREADY WITH THE GUIDANCE FROM MAZDA CORPORATE COSTUMER SERVICE BUT THEY ARE DENYING MY CX-5 ISSUES. THIS IS PRETTY SCARY TO DRIVE, I ALWAYS FEEL THAT SOMETHING BAD GONNA HAPPEN ON MY CAR IN THE FREEWAY BECAUSE OF ROUGH AND BUMPY RIDE. THIS HAPPENED SINCE THE DAY I BOUGHT THIS. I AM VERY DISAPPOINTED WITH THIS CAR FOR 32K $. ALL MAZDA DEALERSHIP ARE NOT COOPERATING. VERY BAD EXPERIENCE.