2016 Mazda CX-5

LED DAYTIME RUNNING LIGHTS SYSTEMATICALLY FAIL. DRIVER'S SIDE FAILED AT JUST UNDER 36,000 MILES. PASSENGER SIDE FAILED AT 53,000 MILES. THE FAILURE REQUIRES COMPLETE REPLACEMENT OF HEADLIGHT UNIT. COST IS $1100-1200 OR MORE. FLICKERING OR FAILING LIGHTS ARE A DISTRACTION FOR ONCOMING TRAFFIC. LACK OF DRL MAY VIOLATE SOME STATE LAWS.

MY HUSBAND NOTICED DIFFERENCES BETWEEN THE HEADLIGHT BRIGHTNESS AS I DROVE BEHIND HIM. AFTER PARKING, HE INSPECTED THE LIGHTS AND NOTICED FLICKERING IN THE PASSENGER SIDE LED DAYTIME RUNNING LIGHT. THE CAR HAS 29,650 MILES. THE REPAIR INVOLVES AN ENTIRELY NEW HEADLIGHT ASSEMBLY AND MY LOCAL MAZDA DEALERSHIP QUOTED ME $1,300 TO FIX THIS REPAIR. THE DAYTIME RUNNING LIGHT IS A SAFETY FEATURE, AND IT'S UNACCEPTABLE THAT MAZDA IS TAKING NO RESPONSIBILITY WITH WHAT APPEARS TO BE A KNOWN DEFECTIVE PART. TWO DIFFERENT DEALERSHIPS HAVE SAID THEY ARE FAMILIAR WITH THE PROBLEM SINCE THEY HAVE DONE REPAIRS. I'VE SEEN DOZENS OF COMPLAINTS ONLINE FOR THE SAME YEAR/MAKE OF CAR WITH DEFECTIVE RUNNING LIGHTS. I CALLED UP THE MAZDA CUSTOMER EXPERIENCE AND DID NOT RECEIVE A GOOD EXPERIENCE SINCE THEY SAID THEY NEEDED A DIAGNOSTIC WHEN YOU CAN CLEARLY SEE THE LIGHT FLICKERS VISUALLY. THE DIAGNOSTIC COSTS $150. I DON'T SEE THE POINT IN PAYING $150 TO DIAGNOSIS SOMETHING YOU CAN VISUALLY SEE THERE IS A PROBLEM WHICH IS ALREADY A KNOWN ISSUE AMONG CX-5 OWNERS.

THE DRIVER'S HEADLIGHT HALO FOR THE DAYLIGHT RUNNING LIGHTS WAS HAVING ISSUES AT 30,939. I WAS ABLE TO GET IT REPLACED UNDER WARRANTY AND IT WOULD HAVE COST $1,000. NOW THE PASSENGER SIDE IS HAVING ISSUES AT 33,183 MILES AND NOW THAT IT IS OUT OF WARRANTY THE CURRENT QUOTE IS $1,200. A THREE YEAR OLD CAR UNDER 36,000 MILES SHOULD NOT BE HAVING THESE ISSUES, NOR SHOULD THEY BE ALMOST $2,500 IN REPAIRS. THIS IS RIDICULOUS. I NOTICED IT WHILE DRIVING AND SEEING THE LESS BRIGHT REFLECTION COMING OFF THE CAR IN FRONT OF ME AT A STOP LIGHT FOR THE PASSENGER SIDE. I SPOKE WITH SHAVON ON THE HELP LINE AND SHE WAS EXTREMELY PROFESSIONAL AND COURTEOUS ANSWERING MY QUESTIONS (*****)

THE DRIVER SIDE LED RUNNING LIGHT BURNED OUT AROUND 45,000 MILES. THE REPAIR INVOLVES AN ENTIRELY NEW HEADLIGHT ASSEMBLY; MY LOCAL MAZDA DEALERSHIP QUOTED ME $934 FOR THIS PART AND THE WORK REQUIRED. THE RUNNING LIGHT IS A SAFETY FEATURE OF ALL NEWER-MAKE CARS, AND IT'S UNACCEPTABLE THAT MAZDA IS TAKING NO RESPONSIBILITY WITH WHAT APPEARS TO BE A DEFECTIVE PART. I'VE SEEN DOZENS OF COMPLAINTS ONLINE FOR THE SAME YEAR/MAKE OF CAR WITH DEFECTIVE RUNNING LIGHTS.

PASSENGER SIDE LED MODULE DRL LIGHT STRIP IS DIM/FLICKERING. HAPPENED IN YEARS 3-4 SHORTLY AFTER WARRANTY EXPIRED. DEALER OFFERED ZERO ASSISTANCE. LED LIGHTS SHOULD LAST MUCH LONGER. A QUICKER INTERNET SEARCH SHOWS PROBLEM IS WIDESPREAD ON MY MODEL YEAR. IN FACT, I HAVE SEEN MANY VEHICLES WITH FAULTY LIGHT IN M DAILY DRIVING.

DAYTIME RUNNING LIGHT ISSUE - SEEMS LIKE A LARGE NUMBER OF COMPLAINTS ABOUT THIS ISSUE, LIGHT FLICKERS BEFORE IT FINALLY BLOWS, DRL ONLY COME ON WHEN VEHICLE IS IN "DRIVE", SO ONLY WHEN IN MOTION, DOESN'T MATTER WHAT TYPE OF ROAD, OR DIRECTION OF TRAVEL. THE FLICKERING IS A HAZARD FOR OTHER DRIVERS, AND IS MAJORLY ANNOYING TO OWNER, THE FIX IS NEARLY $1000 TO REPAIR. THIS IS THE SECOND ONE TO GO, THE FIRST (ON DRIVER'S SIDE) BLEW WHILE UNDER WARRANTY, LESS THAN 36K MILES, SECOND ONE HAS NOW GONE, AT 71K, WELL OUT OF WARRANTY.