2016 Mazda CX-5

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS TURNING INTO THE DRIVEWAY, HE NOTICED THAT THE HEADLIGHTS WERE NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO RAMSEY AUTO CENTER (9625 HICKMAN RD, URBANDALE, IA 50322) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DAYTIME RUNNING LIGHT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. PARTS DISTRIBUTION DISCONNECT.

I HAVE TRIED SINCE FEB 2020 TO GET MY #20V-063 HEADLIGHT REPLACEMENT PER THE RECALL ISSUED AND THE FITGERALD MAZDA IN ANNAPOLIS MD TOLD ME SINCE THEN THAT THEY COULDN'T GET THE PARTS FROM MAZDA. I TRIED TO BOOK AN APPOINTMENT AGAIN TO HAVE THIS FIXED ON 11/11/20 - AN APPOINTMENT THEY ACCEPTED ONLY TO BE TOLD ONCE I GOT THERE AFTER THE INSPECTION THAT THEY DO NOT HAVE THE PARTS AND CANNOT GET THE PARTS FROM MAZDA. I WAS ONE OF THE INITIAL CUSTOMERS TO REPORT THIS ISSUE AND RECEIVED A NEW HEADLIGHT ASSEMBLY FOR THE DRIVER'S SIDE REPLACEMENT AND NOT SIX MONTHS LATER, THE OTHER SIDE WENT OUT. I UNDERSTAND COVID LIMITATIONS BUT MAZDA NEEDS TO PROVIDE THE PARTS TO COMPLY WITH THIS RECALL CORRECT?

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT EXPERIENCED A FAILURE WITH THE DAYTIME RUNNING LIGHT WHICH FAILED TO OPERATE CORRECTLY. NAPLETON MAZDA LOCATED 6060 S. LA GRANGE ROAD, COUNTRYSIDE, IL 60525 (708) 354-2700 WAS CONTACTED AND INFORMED THAT PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING 60 MPH, THREE OF THE DRIVER'S SIDE DAYTIME RUNNING LIGHT BECAME INOPERABLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED SHEEHY HAGERSTOWN (10310 AUTO PL, HAGERSTOWN, MD 21740, (301) 739-7700) AND WAS INFORMED THAT THE FAILURE WAS NOT COVERED UNDER NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70,000.

ACTIVE RECALL FOR DAY TIME RUNNING LIGHTS IS NOT ABLE TO BE FIXED DUE TO MAZDA CLAIMING THEY DO NOT HAVE ENOUGH PARTS TO RECTIFY THE ISSUE. *JS THE CONSUMER STATED THE AIR BAG WAS FAILING. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. THE CONSUMER HAS THE VEHICLE IN GERMANY, BUT WAS INFORMED IT COULD ONLY BE REPAIRED IN THE UNITED STATES. *JS

RECALL NOTICE RECEIVED MARCH 2020. MAY 5 SERVICE CALL PARTS NOT AVAILABLE, EMAILED 3 MORE TIMES AND STILL NO PARTS AVAILABLE OR CONTACT OF ANY SORT WITHOUT MY INITIATING. CALLED IN SEPTEMBER AND WAS TOLD I WOULD GET A LETTER WITHIN NEXT MONTH AND THAT PARTS WERE STILL NOT AVAILABLE. STILL NO CONTACT FROM MAZDA AS OF OCTOBER 15. SOMEHOW THEY KEEP MANUFACTURING CARS BUT CAN'T GET AROUND TO MANUFACTURING RECALL PARTS.

I RECEIVED A SAFETY RECALL NOTICE IN MARCH 2020 REGARDING LED DAYTIME RUNNING LIGHTS. I CONTACTED THE MAZDA DEALERSHIP WHERE I PURCHASED MY VEHICLE AND TOOK MY VEHICLE IN TO BE SERVICED JULY 13, 2020. AT THIS TIME, I WAS TOLD BY MAZDA THAT THE PART NECESSARY FOR THE REPAIR WAS ON BACKORDER, AND WOULD BE RECEIVED IN APPROXIMATELY THREE WEEKS. I CALLED TO FOLLOW UP ON THIS IN LATE AUGUST. I WAS TOLD BY THE MAZDA SERVICE DEPARTMENT THAT THE PART WAS ON BACKORDER WITH NO ETA ON ITS AVAILABILITY. I HAVE NOT EXPERIENCED ANY PROBLEM WHILE DRIVING, BUT I AM FILING THIS COMPLAINT BECAUSE MY RECALL NOTICE STATED THAT I SHOULD REPORT IF "MAZDA DOES NOT REPAIR THE DEFECT WITHIN A REASONABLE AMOUNT OF TIME." I LIVE IN THE STATE OF HAWAII AND VEHICLES ARE REQUIRED TO HAVE AN ANNUAL SAFETY INSPECTION COMPLETED. DUE TO THE RECALL AND DEFECT OF MY HEADLIGHTS, MY VEHICLE IS UNABLE TO PASS THE SAFETY INSPECTION. MY SAFETY INSPECTION WAS DUE TO BE COMPLETED IN JUNE 2020. MY VEHICLE IS NOW OUT OF COMPLIANCE WITH THE STATE. I WILL BE UNABLE TO PASS THE SAFETY INSPECTION UNTIL MAZDA REPLACES AND REPAIRS THE RECALLED ITEM.

MAZDA ISSUED A RECALL IN MARCH 2020 FOR THE DAYTIME RUNNING LIGHTS ON THIS CAR, THE PARTS REQUIRED TO REMEDY THIS SITUATION ARE BACKORDERED, AND HAVE BEEN BACKORDERED SINCE MARCH. AS OF TODAY, MAZDA IS STATING THAT THE PARTS WILL NOT BE AVAILABLE FOR 4-5 MONTHS! DAYTIME RUNNING LIGHTS ARE REQUIRED TO PASS THE ANNUAL VIRGINIASTATE AUTO INSPECTION. MY INSPECTION IS DUE THIS MONTH, AND MAZDA HAS EFFECTIVELY RENDERED MY VEHICLE ILLEGAL TO OPERATE IN THE STATE OF VIRGINIA! *TR