We brought our vehicle into Mazda Dealer in 2021 for campaign 20V-063(2016 CX-5 – Daytime Running Lights May Fail - Safety Recall 4320A). Our vehicle had one of the lights completely inoperable and the other flickered intermittently. Upon inspection by the dealer, they only repaired the inoperable light-unit and was unable to …
Read full complaint
We brought our vehicle into Mazda Dealer in 2021 for campaign 20V-063(2016 CX-5 – Daytime Running Lights May Fail - Safety Recall 4320A). Our vehicle had one of the lights completely inoperable and the other flickered intermittently. Upon inspection by the dealer, they only repaired the inoperable light-unit and was unable to replicate the issue with the other light. However, the previously intermittent light is now completely inoperable and the dealer will no longer honor the repair since the campaign is closed. Please advise next steps to facilitate a repair. Thank you for your time and consideration regarding this matter.
NHTSA ODI #11516119
Mileage unknown · Aug 26, 2022
Exterior Lighting
My vehicle does have an outstanding recall on the headlight. The dealership that was servicing my vehicle closed and said they had completed the recall but had not gotten to it before they closed up. Mazda says it's my problem they did the recall. My light does not work.
NHTSA ODI #11481358
Mileage unknown · Aug 1, 2022
Exterior Lighting
Low beam/ high beam still work normal, but the daytime running light is stop working.
NHTSA ODI #11476938
Mileage unknown · May 25, 2022
Exterior Lighting
By late October 2021, my right light started to flick, then my lower (normal night light) light stopped working.
NHTSA ODI #11466075
Mileage unknown · Apr 6, 2022
Exterior Lighting
In 2020 I was sent a recall notice for my headlights. I took my car into Foothills Lincoln Mazda in Spokane, WA for the repair. They stated that my headlights were the wrong production dates so they did nothing for the recall yet marked the repair as "completed" according to Mazda. Now both my headlights are having issues with t…
Read full complaint
In 2020 I was sent a recall notice for my headlights. I took my car into Foothills Lincoln Mazda in Spokane, WA for the repair. They stated that my headlights were the wrong production dates so they did nothing for the recall yet marked the repair as "completed" according to Mazda. Now both my headlights are having issues with the daylight running lights with one light flickering and the other not working at all. I have checked the documentation that I could find for the recall and found that in the repair procedures for Mazda Recall Campaign 4320A NHTSA Recall #: 20V-063 , it states the VIN number range and production dates effected and my vehicle was in the range for both. I contacted the dealer about this and they told me to contact Mazda customer service. I contacted Mazda customer service and they stated that the repair was marked completed in their system. I sent them documentation showing that the dealer didn't do any repairs. They said that the production dates didn't fit. I showed them my VIN and production dates along with the repair procedure showing that my VIN and dates fit the recall. They then stated that the lights themselves didn't fit. I sent them more pictures illustrating that it did. This process has gone on for two months now and they are saying that it doesn't fit the recall but can provide no documentation to me as to what the effected VIN numbers are or the production dates are that my vehicle doesn't meet. Can someone please assist me with this issue as I have a one year old daughter and I am concerned with the safety of my vehicle?
NHTSA ODI #11459871
Mileage unknown · Sep 30, 2021
Exterior Lighting
I received a notice from NHTSA (Campaign No. 20V-063) in May 2020 regarding a recall on daytime running lights due a problem with flickering or not lighting at all. A local dealership changed the lights in September 2020 at no charge to me. Now in September 2021 I see that the passenger side DRL is flickering constantly.
NHTSA ODI #11435059
Mileage unknown · Aug 31, 2021
Exterior Lighting
LED daytime running lights (DRLs) failing while driving. Recall don for similar vehicles (4320A recall). This could impact the ability for pedestrians or nearby vehicles to see the SUV, particularly in low-light conditions when the low- or high-beam headlights aren't in use.
NHTSA ODI #11431234
Mileage unknown · Aug 25, 2021
Exterior Lighting
LED daytime running lights. 1 is sporadic/ flickering, and the other one is now out/ inoperable, soon the flickering one will go also. Making the vehicle harder to see by other drivers. Mazda has a recall # 4320A but my vin# is excluded? I have the same parts/ model #s as the recall! An extension of the recall, out to include my…
Read full complaint
LED daytime running lights. 1 is sporadic/ flickering, and the other one is now out/ inoperable, soon the flickering one will go also. Making the vehicle harder to see by other drivers. Mazda has a recall # 4320A but my vin# is excluded? I have the same parts/ model #s as the recall! An extension of the recall, out to include my vin# would be appropriate.
NHTSA ODI #11430475
Mileage unknown · Jul 30, 2021
Exterior Lighting
The contact owns a 2016 Mazda CX-5. The contact received notification of NHTSA campaign number: 20V063000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer several times and it was confirmed that parts were not yet available. The contact stated that the manufacture…
Read full complaint
The contact owns a 2016 Mazda CX-5. The contact received notification of NHTSA campaign number: 20V063000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer several times and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA ODI #11427127
Mileage unknown · Jul 13, 2021
Exterior Lighting
2016 Mazda CX-5 Daytime Running Light may fail THE CONSUMER STATED THE LIGHTS FAILED. THEY WERE REPLACED BUT, THE FAILURE RECURRED. THE CONSUMER REFERENCED SAFETY RECALL 4320A NHTSA 20V-063.
Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.
Consequence & remedy
Consequence: If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Consequence & remedy
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
Consequence & remedy
Consequence: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Consequence & remedy
Consequence: A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
Illustration