2016 Mazda CX-5

Mazda issued a safety recall (Mazda safety recall 4320A, NHTSA campaign number 20V-063) to address daytime running light flickering/failure. At the time, only the passenger side daytime running light was replaced under the recall by Mazda, with a gasket/gas absorption sheet being installed on the driver's side. The driver's side daytime running light is now flickering/dim. Mazda did not repair the safety defect properly on the driver's side for the daytime running lights under Mazda safety recall 4320A, NHTSA campaign number 20V-063, because Mazda only installed the gasket/gas absorption sheets that have since failed, causing the daytime running lights to flicker, increasing the risk of crash. Mazda has refused to cover the cost for replacement of the daytime running lights per safety recall notice 4320A / NHTSA 20V-063, even though replacement of these lights is covered by the recall. Both a Mazda dealer and Mazda corporate customer service have been contacted regarding this issue and both have refused to provide the remedy as outlined in the safety recall. Mazda has provided an estimate of $1,466 to replace the daytime running lights. Attached Documents: -Correspondence with Mazda where Mazda's refuses to cover work -Estimate from Mazda to perform work -Original invoice from recall work performed (gasket kit on driver side only, not full light replacement)

Only one headlight was addressed by dealer in repair for 4320A | NHTSA #20V-063 and they're refusing to cover the other side. The other DRL led light is now out from seemingly the same cause. They stated they did not fully follow the procedure in the documents I found regarding this recall when they repaired the first one because they "pre authorized" the swap of one side on "good faith" so there is not a record I can cite around the serial or lot numbers of the new or old lights on my own.

The contact owns a 2016 Mazda CX-5. The contact stated that the daytime running lights were significantly dimmed while driving. The vehicle was taken to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 20V063000 (Exterior Lighting); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

The contact owns a 2016 Mazda CX-5. The contact stated that when the headlights were turned on, the passenger’s side headlight failed to operate. The vehicle was taken to the dealer where it was diagnosed with front passenger's headlight failure. The contact was informed that the passenger's side front headlight needed to be replaced. The vehicle was not repaired. The contact received notification NHTSA Campaign Number: 20V063000 (Exterior Lighting) in 2020; however, only the front driver's side headlight was replaced at that time. The manufacturer was made aware of the failure but provided no assistance. The vehicle was not repaired. The contact was informed that NHTSA Campaign Number: 20V063000 (Exterior Lighting) had expired. The failure mileage was approximately 100,000.

The contact owns a 2016 Mazda CX-5. The contact stated while parking the vehicle, the contact noticed through a store’s glass window that the daytime running lights were not functioning. The contact checked the lights and noticed that the lights would not display or activate properly. There was no warning light illuminated. The dealer was contacted but the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not associated with an unknown recall due to the date the vehicle was manufactured. The failure mileage was 47,000.

Part 573 Safety Recall Report 20V-063 Manufacturer Name : Mazda North American Operations Submission Date : FEB 06, 2020 NHTSA Recall No. : 20V-063 Manufacturer Recall No. : 4320A [XXX] My vehicle was impacted by this yet I never received notice from Mazda and when asking the dealership and Mazda USA to honor the repair I was told it was not covered. Mazda has also issues two TSBs regarding the issue, I inquired while the vehicle was under warranty but they said the issue was not covered. TSB [XXX] and TSB [XXX]. Only now did I find out about the TSBs and the NHTSA recall and the vehicle is out of warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Mazda CX-5. The contact stated while driving 25 MPH, the driver’s side headlight became inoperable. No warning light was illuminated. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 62,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? The daytime running light (DRL) failed and stopped working. It is available for inspection upon request. How was your safety or the safety of others put at risk? Other cars won't be able to see my car during the daytime. Has the problem been reproduced or confirmed by a dealer or independent service center? There is a Mazda reference number for the recall is 4320A. There is also a NHTSA campaign number 20V063. NHTSA 20V063: [XXX] Mazda 4320A: [XXX] Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, we can see the daytime running lights not working Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warnings, messages, or other symptoms prior to the failure. It happened a few weeks ago. I have called Mazda and they tell me it is not part of recall. My VIN number is in the range of the VIN numbers affected. Mazda refused to fix this recall issue because my VIN number is not associated with this recall. This is a safety issue and I want my VIN number to be added to this recall VIN list. Thank you, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)