2016 Mazda CX-5

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE BATTERY FAILED AND CAUSED SEVERAL SENSORS TO FAIL, INCLUDING THE TIRE AND PARKING BRAKE SENSORS, AS WELL AS THE COMPUTER SETTINGS. THE CONTACT WAS NOT AWARE OF THE FAILURES AND CONTINUED TO DRIVE THE VEHICLE. THE BRAKE SENSOR FAILURE CAUSED THE REAR BRAKE PADS TO SMOKE. THE CONTACT TOOK THE VEHICLE TO SUSSMAN MAZDA (1606 EASTON ROAD, WILLOW GROVE, PA 19090, (215) 887-1601) WHERE THE DEALER REPLACED ALL THE FAILED SENSORS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 59,000.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT TOOK THE VEHICLE TO OURISMAN MAZDA OF ROCKVILLE (801 ROCKVILLE PIKE, ROCKVILLE, MD 20852, 301-424-7800) DUE TO AN ELECTRICAL FAILURE THAT AFFECTED THE INSTRUMENT PANEL, THE VEHICLE'S SENSORS, AND THE HOME SCREEN. THE DEALER INFORMED THE CONTACT THAT A CERTAIN CONSOLE THAT CONTROLLED THE ELECTRICAL SYSTEM NEEDED TO BE UPDATED AND THE PART WOULD BE COVERED UNDER WARRANTY. THE CONTACT WAS ALSO INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THE CONTACT WOULD BE INFORMED WHEN THE PARTS WERE AVAILABLE. THE VEHICLE HAD BEEN IN THE DEALER'S POSSESSION FOR ALMOST TWO MONTHS. THE CONTACT HAD NOT RECEIVED A LOANER VEHICLE. THE MANUFACTURER WAS NOTIFIED AND WAS APOLOGETIC TO THE CONTACT FOR THE INCONVENIENCE. THE CONTACT WAS INFORMED THAT THEY WERE INVESTIGATING THE MATTER. THE CONTACT FILED AN INTERNAL COMPLAINT WITH THE MANUFACTURER. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

ELECTRIC PARKING BREAK (EPB) WARNING LIGHT START BLINKING AFTER THE RELEASE OF THE BRAKE. I LIVED IN A WARM TROPICAL WEATHER. IN MY UNDERSTANDING THIS FUNCTION WORKS ON COLD WEATHER.PROBLEM PERSISTS INTERMITTENTLY. IF VEHICLE TURNED OFF, PROBLEM "DISAPPEARS" BUT APPEARS AGAIN WHEN THE BREAK BUTTON WAS RELEASED. WEEKS LATER THE CAR STARTED TO ACTIVATE THE SMART CITY BREAK ALARM WHEN MOVING IN MY NEIGHBORHOOD AND IN A CITY STREET WITH NO REASON, SUDDENLY, AND BRINGING A SAFETY ISSUE. ALSO STARTED TO MAKE STRANGE NOISES RELATED TO THE BRAKE, SIMILAR WHEN THE BRAKES OR PADS GET WET AND MAKING THE CAR FORCED TO BE MOVED WHEN PUSHING THE ACCELERATOR PEDAL, MAKING THE VEHICLE DIFFICULT TO MOVE, NO MATTER BREAK IS RELEASED AND TURNING IT SLOW AND VAGUE. AN ELECTRONIC DIAGNOSTIC REPORT WAS MADE AND SHOWS THE FOLLOWING CODES : CODE C2005 (ELECTRIC PARK BRAKE MOTOR GEAR UNIT (RH) CIRCUIT MALFUNCTION CODE C112A (INCORRECT ELECTRIC PARKING BRAKE MOTOR GEAR UNIT POSITION) CODE C2006 (ELECTRIC PARKING BRAKE MOTOR GEAR UNIT (LH) CIRCUIT MALFUNCTION.

VEHICLE'S INFOTAINMENT/NAVIGATION SYSTEM FROZE UP. WHEN IN OPERATION THE SCREEN JUST BLINKS ON AND OFF. UPON BRINGING VEHICLE INTO DEALERSHIP WE WERE TOLD THAT THE ITEM IS BACKORDERED AS THERE ARE SO MANY PROBLEMS WITH THE SYSTEMS THEY HAVE NO TIME FRAME TO GET THIS PROBLEM FIXED. UPON RESEARCH ON LINE IT ALSO APPEARS MANY OTHERS ARE SHARING THEIR SAME CHALLENGES WITH SYSTEMS THAT DO NOT WORK.

I HAD THE CAR STARTED AND TURNED THE HEADLIGHTS ON AND THE CAR STOPPED. DID SEVERAL TIMES SHUTTING OFF AND TURNING OFF. ALL OF THE LIGHTS ON THE PANEL FLICKERS. AFTER SEVERAL TIMES EVERY THING BACK TO NORMAL. AFTER ABOUT 2 MONTHS IT HAPPENED AGAIN. I TRIED IT SEVERAL TIMES AGAIN AND I EVEN DECIDED TO TRY AND DRIVE AND TURN THE LIGHTS ON WHILE DRIVING AND THE CAR STOPPED. WENT HOME STOPPED AT MY MAILBOX TO GET THE MAIL. TURNED CAR OFF, BACK ON, LIGHTS A FLASHING, ENGINE LIGHT CAME ON AND STAYED ON, DROVE INTO MY DRIVEWAY. TURNED CAR OFF AND BACK ON A FEW MORE TIMES. FINALLY WAS WORKING OK. AND IT HAS BEEN A COUPLE OF WEEKS SINCE. AFRAID TO BE DRIVING THE CAR AT NIGHT THOUGH.

FIRST OCCURRED ON 9/29/2017 AND MORE OFTEN AFTER 2/3/18 BATTERY DRAINS, NO START HAVE HAD THE VEHICLE BATTERY JUMPED 5-6 TIMES, REPLACED BATTERY SAME OCCURRENCES, HAVE TAKEN BATTERY TO BE CHARGED TWICE. FURTHER INSPECTION A WEEK LATER ON BATTERY AND A DRAW TEST 1, CAME BACK GOOD. COUPLE OF WEEKS BATTERY HAD DRAINED AGAIN. NO START NOTICEABLE SIGNS OF DRAIN. AIRBAG LIGHT ON AND OFF, HAVE HAD IT SERVICED PREVIOUSLY. HEAT AND A/C NOT PROJECTING LIKE NORMAL. STAINS ON WINDSHIELD. DESIGN ERROR THERE IS NO KEY ENTRY ON TRUNK WHEN CAR MALFUNCTIONS. DASHBOARD AND/OR DISPLAY SCREEN WILL OCCASIONALLY STAY ON WHEN CAR TURNS OFF. DRIVER WINDOW RATTLES. COMMAND SWITCHES FOR DISPLAY SCREEN REPLACED STILL STICKING. SEAT BELT HAS SCARED STOMACH.

STARTED CAR IN DRIVEWAY 2/10/19, 4 PM 'ENGINE SOUNDED LIKE TIMING WAS OBVIOUSLY ABNORMAL. RANDOM AUTOMATIC BRAKING NOTED WHEN CAR IN MOTION, WITHIN ONE BLOCK OF LEAVING DRIVEWAY. IMMEDIATE INABILITY TO ACCELERATE BEYOND 10-12 MPH EXPERIENCED. ERROR MESSAGES THEN OBSERVED ON CAR DASHBOARD WARNING SECTORS: CHECK ENGINE; TRACTION CONTROL: TIRE PRESSURE MONITORING; SMART CITY BRAKE SUPPORT MALFUNCTION-FORWARD SCBS DISABLED. CAR UNSAFE TO DRIVE TO DEALER 12 MILES AWAY. CAR TOWED TO DEALER SITE 2/11/19 MONDAY AM. CAR HAS 28,330 MILES PER ODOMETER; SERVICE MAINTENANCE UP TO DATE, AS MANUFACTURER RECOMMENDED. DEALER ASSESSMENT OF CAUSE ON 2/11/19 REPORTED AS 'RATS NESTING IN ENGINE AND EATING THROUGH SOY INSULTATION ON WIRING ON ENGINE HARNESS.' REPAIR COSTS OF > $1,500 ESTIMATED. IT SEEMS THAT INSULATING ENGINE COMPONENT WITH NUTRIENTS ATTRACTIVE TO NESTING, UBIQUITOUS VERMIN IS A SERIOUS SAFETY CONCERN FOR CAR OWNERS AND USERS. ANY NHTSA GUIDANCE ON THIS CRITICAL ISSUE?

EBRAKE WOULD NOT DISENGAGE ON THE MAZDA CX-5 2016 GT WITH CITY BRAKE AND ELECTRONIC E-BRAKE AT 36,100 MILES DURING VARIOUS PARKING LOCATIONS SCENARIOS. VEHICLE WOULD START NORMALLY AT PUSH OF START BUTTON BUT THE E-BRAKE LIGHT WOULD STAY ON IN THE FLASHING MODE. TURN ENGINE OFF/RESTARTING WOULD RESOLVE THE PROBLEM TEMPORARILY JUST TO RETURN TO THE SAME ISSUE AT RANDOM PARKING LOCATIONS. DEALERSHIP SUGGESTED A REPLACEMENT BATTERY MAIN 12 VOLT BATTERY FOR $185+TAX+INSTALLATION. BATTERY REPLACEMENT SUGGESTED BASED ON A CLAIM OF LOW VOLTAGE MEASURED AT THE E-BRAKE SWITCH LOCATED ON THE CENTER CONSOLE. THERE WAS NO OTHER SOLUTIONS PROVIDED BY THE DEALERSHIP FOR FURTHER TESTING/ISOLATION OF ISSUE PRIIR MAKING A PAYMENT, TO INCLUDE CONFIRMATION THAT IN FACT THE BATTERY IS THE CULPRIT. UTILIZING AN ALTERNATE/TEST BATTERY COULD BE A TEMPORARY TESTING SOLUTION. PAYMENTS WERE MADE AS REQUESTED AND THE ISSUE OF THE FLASHING E-BRAKE LIGHT FLASHING/E-BRAKE NOT DISENGAGING IS LESS APPARENT WITH 2 INCIDENTS 1 MONTH AFTER BATTERY REPLACEMENT. INCIDENTS OBSERVED WHILE IN COVERED/UNCOVERED PARKING SCENARIOS, OUTSIDE TEMPERATURE OSCILLATE FROM 75 TO 92 F. VEHICLE REAR BRAKES WERE REPLACED UNDER 5000 MILES BY DEALERSHIP DUE TO NOISES AND PREMATURE WEAR. VEHICLE ALSO HAS A MAZDA REMOTE START SYSTEM INSTALLED BY DEALERSHIP WITH A HISTORY OF ELECTRICAL FAILURE OF THE A/C COMPRESSOR. DOCUMENTATION AVAILABLE FOR REVIEW.