NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
377 reports44,000 miles · Jun 12, 2020
Electrical System
WHEN VEHICLE IS STATIONARY THE IGNITION DOES NOT TURN OFF WHEN PRESSING START STOP BUTTON. THE IGNITION STAYS ON IN ACCESSORY MODE. WHEN THE SHIFT IS IN P POSITION. TAKES NUMEROUS TRIES TO TURN CAR OFF. THIS ALSO RUNS BATTERY DOWN HAD TO REPLACE BATTERY AT 44,000 MILES. THERE WAS A SERVICE BULLETIN SEND TO MAZDA DEALERS ON 12/22…
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WHEN VEHICLE IS STATIONARY THE IGNITION DOES NOT TURN OFF WHEN PRESSING START STOP BUTTON. THE IGNITION STAYS ON IN ACCESSORY MODE. WHEN THE SHIFT IS IN P POSITION. TAKES NUMEROUS TRIES TO TURN CAR OFF. THIS ALSO RUNS BATTERY DOWN HAD TO REPLACE BATTERY AT 44,000 MILES. THERE WAS A SERVICE BULLETIN SEND TO MAZDA DEALERS ON 12/22/15 AND 4/11/16 ON HOW TO ADDRESS THIS PROBLEM BULLETIN NO. 05-004/16 THEY SAID DEALER SHOULD REPLACE THE SWITCH UNIT AND CARS PRODUCED AFTER 12/27/2013 WOULD HAVE A MODIFIED SWITCH UNIT TO CORRECT THE PROBLEM. ALSO MESSAGE ON DASH STATES CAR IS NOT IN PARK PUT SHIFT IN PROPER POSITION EVEN THOUGH SHIFT IS IN CORRECT POSITION. THIS CAN BE DANGEROUS YOU CAN EASILY LEAVE CAR IN ACCESSORY MODE AND CAR BATTERY WILL BE DEAD UPON RETURN. THIS HAS HAPPENED NUMEROUS TIMES. BROUGHT TO DEALER WAS INFORMED THEY HAD NOT HEARD OF PROBLEM AND THEY RECOMMENDED I CHANGE ENTIRE SHIFT MECHANISM INSTEAD OF SWITCH UNIT THAT THEIR MAZDA BULLETIN STATES. *TR
NHTSA ODI #11328519
80,000 miles · Jun 7, 2020
Service Brakes
WAS DRIVING WITH FAMILY ON HIGHWAY WHEN CAR STARTED TO FEEL WOBBLY AND I BEGAN SMELLING THE DISTINCT SMELL OF BURNING BRAKES. I PULLED OVER AT THE CLOSES STORE (.5 MILES) . I THEN NOTICED THE REAR, PASSENGER CALIPER WAS SMOKING. I LATER FOUND OUT (AFTER A FEW HUNDRED DOLLARS AND HOURS OF LABOR) THIS IS A KNOWN ISSUE WITH THE REA…
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WAS DRIVING WITH FAMILY ON HIGHWAY WHEN CAR STARTED TO FEEL WOBBLY AND I BEGAN SMELLING THE DISTINCT SMELL OF BURNING BRAKES. I PULLED OVER AT THE CLOSES STORE (.5 MILES) . I THEN NOTICED THE REAR, PASSENGER CALIPER WAS SMOKING. I LATER FOUND OUT (AFTER A FEW HUNDRED DOLLARS AND HOURS OF LABOR) THIS IS A KNOWN ISSUE WITH THE REAR CALIPERS SIEZING... APPARENTLY THIS ISN'T CONSIDERED "SAFETY"?!?!. IF I WASN'T MECHANICALLY INCLINED I MAY HAVE KEPT DRIVING. MY SORT RIDE WAS ENOUGH TO HEAT UP AND LOOSEN 2 OF MY LUG NUTS. IF THAT ISN'T A SAFETY HAZARD THEN I DON'T KNOW WHAT IS.
NHTSA ODI #11327658
Mileage unknown · May 9, 2020
Electrical System
THE IGNITION SWITCH DOES NOT WANT TO TURN OFF. THERE IS A FAULTY SENSOR THAT DOESN'T RELAY TO THE CAR THAT IT IS IN PARK. THE CAR HAS TO BE PUT BACK INTO GEAR MULTIPLE TIMES FOR IT TO TURN OFF. THIS HAS BEEN GOING ON FOR SOME TIME NOW. I HAVE LOOKED IT UP ONLINE AND COULDN'T BELIEVE HOW MANY MAZDA CX5 OWNERS HAVE THIS SAME I…
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THE IGNITION SWITCH DOES NOT WANT TO TURN OFF. THERE IS A FAULTY SENSOR THAT DOESN'T RELAY TO THE CAR THAT IT IS IN PARK. THE CAR HAS TO BE PUT BACK INTO GEAR MULTIPLE TIMES FOR IT TO TURN OFF. THIS HAS BEEN GOING ON FOR SOME TIME NOW. I HAVE LOOKED IT UP ONLINE AND COULDN'T BELIEVE HOW MANY MAZDA CX5 OWNERS HAVE THIS SAME ISSUE. IT NEEDS TO BE A RECALL. THE BATTERY WEARS DOWN WHEN IT IS NOT TURNED OFF ALL THE WAY AND PEOPLE ARE GETTING STRANDED. THANKS! *TR
NHTSA ODI #11323962
65,000 miles · May 6, 2020
Electrical SystemEngineUnknown Or Other
THE VEHICLE FAILS TO TURN OFF AUXILIARY POWER WHEN THE ENGINE IS DISENGAGED AFTER VEHICLE IS IN PARK. THIS PREVENTS THE VEHICLE FROM LOCKING AND RESULTS IN A DRAINED BATTERY. *TR
NHTSA ODI #11323468
104,000 miles · Mar 12, 2020
Electrical System
2014 MAZDA CX-5. I TOUR THE CAR IN PARK AND TURN IT OFF. THE CAR DOES NOT TURN OFF. I TURN THE ENGINE BACK ON, PUT IN REVERSE, PUT IT BACK IN PARK AND TRY AGAIN. I TURN OFF BLUETOOTH, ALL AUDIO, AND MAKE SURE ALL THE DOORS ARE CLOSED. SOMETIMES IT TAKES UP TO 8 OR 9 TRIES BEFORE THE 'ACCESSORIES' IN THE CAR SHUT DOWN. THIS HAS …
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2014 MAZDA CX-5. I TOUR THE CAR IN PARK AND TURN IT OFF. THE CAR DOES NOT TURN OFF. I TURN THE ENGINE BACK ON, PUT IN REVERSE, PUT IT BACK IN PARK AND TRY AGAIN. I TURN OFF BLUETOOTH, ALL AUDIO, AND MAKE SURE ALL THE DOORS ARE CLOSED. SOMETIMES IT TAKES UP TO 8 OR 9 TRIES BEFORE THE 'ACCESSORIES' IN THE CAR SHUT DOWN. THIS HAS BEEN HAPPENING FOR WEEKS NOW. NOW MY BLUETOOTH IS NOT CONNECTING.
NHTSA ODI #11317812
Mileage unknown · Mar 11, 2020
Air Bags
THE AIRBAG WARNING LIGHT HAS COME ON. MY MECHANIC AND OPEN ROAD MAZDA SAID THE SAD CONTROL MODULE IS BAD. DASHBOARD LIGHT GOES OFF WHEN IT'S VERY HOT OUT. IF I DRIVE THROUGH A PUDDLE. I WAS INFORMED THAT THE MODULE IS BEHAVING EXACTLY LIKE THE RECALLED MODULES ON THE VIN NUMBERS BOTH BEFORE AND AFTER MY VIN. I BELIEVE THE MODULE…
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THE AIRBAG WARNING LIGHT HAS COME ON. MY MECHANIC AND OPEN ROAD MAZDA SAID THE SAD CONTROL MODULE IS BAD. DASHBOARD LIGHT GOES OFF WHEN IT'S VERY HOT OUT. IF I DRIVE THROUGH A PUDDLE. I WAS INFORMED THAT THE MODULE IS BEHAVING EXACTLY LIKE THE RECALLED MODULES ON THE VIN NUMBERS BOTH BEFORE AND AFTER MY VIN. I BELIEVE THE MODULE IN MY TRUCK WITH THE ABOVE MENTIONED VIN SHOULD ALSO BE A SAFETY RECALL. MAZDA SAID NHTSA MUST ORDER THEM TO FIX IT AS A RECALL BEFORE THEY WILL FIX IT.
NHTSA ODI #11317594
48,000 miles · Feb 18, 2020
Visibility/wiper
FRONT WINDSHIELD HAS CRACK RUNNING DOWN WINDSHIELD STARTING AT VERY TOP OF WINDSHIELD BEHIND THE REAR VIEW MIRROR. CAR WAS PARKED OVER NIGHT IN MY DRIVEWAY AND NEXT MORNING CRACK HAS APPEARED. CRACK RUNS DOWN ABOUT 12 INCHES AND HOOKS TO THE SIDE. CAR DID NOT EXPERIENCE ANY ROAD DEBRIES OR EXTREME CONDITIONS TO VALIDATE THE MYST…
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FRONT WINDSHIELD HAS CRACK RUNNING DOWN WINDSHIELD STARTING AT VERY TOP OF WINDSHIELD BEHIND THE REAR VIEW MIRROR. CAR WAS PARKED OVER NIGHT IN MY DRIVEWAY AND NEXT MORNING CRACK HAS APPEARED. CRACK RUNS DOWN ABOUT 12 INCHES AND HOOKS TO THE SIDE. CAR DID NOT EXPERIENCE ANY ROAD DEBRIES OR EXTREME CONDITIONS TO VALIDATE THE MYSTERIOUS CRACK. UPON FURTHER RESEARCH HAVE LEARNED THAT SEVERAL OWNERS HAVE EXPERIENCED THE SAME ISSUE OF A WINDSHIELD CRACK WITH NO EXPLINATION. MAZDA WILL NOT COVER ANY WARRANTY AND WILL NOT ACCEPT THAT THEY HAVE A WINDSHIELD ISSUE.
NHTSA ODI #11309955
70,000 miles · Jan 15, 2020
Unknown Or Other
WE WERE DRIVING HOME, THIS WAS LATE AT NIGHT, NO TRAFFIC, AND WE HEARD A LOUD BANG, SOUNDED LIKE A GUNSHOT OR EXPLOSION, AFTER WE MADE SURE THE KIDS WERE ALRIGHT, WE REALIZED OUR SUNROOF HAD A BIG HOLE IN IT AND WE WERE SITTING IN SHARDS OF GLASS. THE SUNROOF OPENS 2 WAYS, IT SLIDES BACK OR THE BACK LIFTS UP TO PROVIDE VENTING.…
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WE WERE DRIVING HOME, THIS WAS LATE AT NIGHT, NO TRAFFIC, AND WE HEARD A LOUD BANG, SOUNDED LIKE A GUNSHOT OR EXPLOSION, AFTER WE MADE SURE THE KIDS WERE ALRIGHT, WE REALIZED OUR SUNROOF HAD A BIG HOLE IN IT AND WE WERE SITTING IN SHARDS OF GLASS. THE SUNROOF OPENS 2 WAYS, IT SLIDES BACK OR THE BACK LIFTS UP TO PROVIDE VENTING. THE GLASS WAS LIFTED UP IN THE BACK. AFTER WE REGAINED COMPOSURE AND WERE ABLE TO PULL OFF TO THE SHOULDER ON A 40 MPH ROAD WITH NO TRAFFIC IN SIGHT, WE REALIZED IT LOOKED AS IF THE GLASS EXPLODED IN AN UPWARD MOTION. THE SOUND AND IMPACT AND SHARDS OF GLASS CERTAINLY SCARED AND SCARRED ALL IN THE CAR INCLUDING MYSELF, WIFE AND OUR 6 YEAR OLD DAUGHTER. THE SPECIFICS ARE, WE HAD JUST TURNED LEFT ONTO AN EASTBOUND ROAD, WE HADN'T EVEN GOTTEN UP TO SPEED WHEN THIS HAPPENED. AGAIN, THERE WERE NO OTHER VEHICLES, ONLY OPEN FIELDS, WE STARTED TO THINK THAT SOMEONE HAD TAKEN A SHOT AT US. THIS NEEDS TO BE ADDRESSED NOW.
NHTSA ODI #11299611
69,000 miles · Dec 18, 2019
Power Train
TL THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THERE WAS A MANUFACTURING ERROR FOR THE UPSWITCH BUILT INTO THE SELECTER LEVER COMPONENT IN THE GEAR SHIFT IN AN AUTOMATIC TRANSMISSION. THE SWITCH WOULD NOT TURN OFF ONE OUT OF EVERY THREE TIMES, WHICH DRAINED THE VEHICLE'S BATTERY. THE MANUFACTURER STATED THAT THEY…
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TL THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THERE WAS A MANUFACTURING ERROR FOR THE UPSWITCH BUILT INTO THE SELECTER LEVER COMPONENT IN THE GEAR SHIFT IN AN AUTOMATIC TRANSMISSION. THE SWITCH WOULD NOT TURN OFF ONE OUT OF EVERY THREE TIMES, WHICH DRAINED THE VEHICLE'S BATTERY. THE MANUFACTURER STATED THAT THEY SAW NO RECALLS FOR THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STILL HAD AN EXTENDED WARRANTY, BUT WOULD NOT COVER THE FAILURE. AN UNKNOWN DEALER ALSO STATED THAT THEY WOULD NOT COVER THE REPAIR COSTS. THE DEALER GAVE THE CONTACT A COPY OF A TECHNICAL SERVICE BULLETIN REGARDING THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
NHTSA ODI #11289938
50,000 miles · Dec 9, 2019
Electrical System
A SENSOR THAT COMMUNICATES WHAT GEAR THE VEHICLE IS IN IS FAULTY. THE VEHICLE THEREFORE WILL NOT TURN OFF COMPLETELY. THE SENSOR DOES NOT RECOGNIZE THAT THE VEHICLE IS IN PARK. THE AUXILIARY PANEL REMAINS ON, AND THE VEHICLE BATTERY WILL DRAIN. REPEATED RESTATING AND SHIFTING IN AND OUT OF GEAR WILL FINALLY GET THE VEHICLE TURNE…
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A SENSOR THAT COMMUNICATES WHAT GEAR THE VEHICLE IS IN IS FAULTY. THE VEHICLE THEREFORE WILL NOT TURN OFF COMPLETELY. THE SENSOR DOES NOT RECOGNIZE THAT THE VEHICLE IS IN PARK. THE AUXILIARY PANEL REMAINS ON, AND THE VEHICLE BATTERY WILL DRAIN. REPEATED RESTATING AND SHIFTING IN AND OUT OF GEAR WILL FINALLY GET THE VEHICLE TURNED OFF. THIS PROCESS SOMETIMES TAKES SEVERAL MINUTES. THIS ISSUE COULD EASILY LEAVE THE DRIVER STRANDED WITH A DEAD BATTERY IF THEY ARE UNABLE TO GET THE VEHICLE TURNED OFF. THE FAULTY SENSOR HAS BEEN CONFIRMED BY A MECHANIC UNAFFILIATED WITH MAZDA.
NHTSA ODI #11288044
Official recalls
3Sep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Consequence & remedy
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Apr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
Consequence & remedy
Consequence: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Feb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Consequence & remedy
Consequence: A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗