2006 Lincoln Town Car

The contact owns a 2006 Lincoln Town Car. The contact stated that while in his driveway, the manifold plate detached into the steering shaft however, he was able to remove the part. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the local dealer. The approximate failure mileage was 120,000. The VIN was not available.

WHILE DRIVING MY VEHICLE AT APPROXIMATELY 45 MPH ON A LOCAL HIGHWAY, THERE WAS AN UNCOMMANDED MOVEMENT OF THE FOOT PEDAL ADJUSTMENT. THE PEDALS RETRACTED AWAY FROM MY FEET TO THE MAXIMUM STOP FURTHEST AWAY, WHICH PUT THEM OUT OF MY REACH AND RENDERED IT NEARLY IMPOSSIBLE TO ACTIVATE THE BRAKES OR ACCELERATOR PEDALS. THIS NEARLY CAUSED A LOSS OF CONTROL ACCIDENT, HAD I NOT DISENGAGED MY SEAT BELT AND SLID FORWARD UNDER THE DASH TO REACH THE PEDALS TO STOP THE VEHICLE. I WAS SUBSEQUENTLY ABLE TO USE THE CONTROL SWITCH TO MOVE THE PEDALS BACK INTO POSITION.

TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE STEERING COLUMN WAS COMING APART AND THE POWER STEERING MALFUNCTIONED WHILE DRIVING AND PARKING. THE CONTACT STATED THAT A PREVIOUS RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING) WAS PERFORMED INCORRECTLY. THE CONTACT STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V704000 (STEERING). RILEY FORD INC (9693 U.S. 9, CHAZY, NY 12921, (518) 846-7131) WANTED TO CHARGE THE CONTACT $2,600 TO CORRECT THE INITIAL RECALL REPAIR. THE MANUFACTURER ADMITTED THAT THE CONTACT HAD A VALID POINT, BUT THEY WERE NOT AUTHORIZED TO MAKE A DECISION. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 186,000.

TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THE VEHICLE WAS EXPERIENCING A FAILURE ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 14V704000 (STEERING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE UPPER INTERMEDIATE SHAFT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 120,000.

AS PART OF THE RECENT FORD STEERING RECALL, AN EMERGENCY INSPECTION WAS DONE ON 11/18/13 AT 69,104 AND DECLARED SAFE TO DRIVE. ON 3/18/14 DRIVING TO THE DEALER TO HAVE RECALL WORK PERFORMED, THE STEERING COLUMN LOCKED-UP SOLID AT THE TURN WAS MADE ENTERING THE DEALERS PROPERTY.A REPAIR WAS DONE REPLACING THE LOWER SHAFT ONLY AS SHOWN IN PICTURE #1. THEN LESS THAN 14 MONTHS LATER A REPEAT FAILURE OF THE UPPER SHAFT ASSEMBLY SHOWN IN PICTURE #2. THERE WAS NO SECONDARY RECALL ISSUED, SO A SEARCH BY VIN SHOWED NO OUTSTANDING RECALL, AND THE DEALERS INSISTENT ED THIS WAS NOT A RECALL ISSUE, BUT. IT WAS, AS THE COMPLETE UPPER AND LOWER SHAFT SHOULD HAVE BEEN REPLACED DURING THE REPAIR. THE UNPREDICTABLE LOCKING OF THE STEERING WHEEL POSES A SERIOUS INJURY/DEATH RISK. ALL VEHICLES PART OF THE INITIAL RECALL SHOULD BE INSPECTED TO INSURE THE REPAIR WAS DON COMPLETELY AND CORRECTLY. PICTURES AVAILABLE ON REQUEST (CAN'T SEEM TO ATTACH N THIS FORM) ALSO SEE PREVIOUS FOR FILED WHEN FIRST FAILURE OCCURRED DESPITE INSPECTION THAT DECLARED VEHICLE SAFE TO DRIVE.

TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. WHILE DRIVING IN REVERSE, THE STEERING WHEEL SEIZED AND THE LOWER INTERMEDIATE SHAFT COLLAPSED, WHICH CAUSED THE STEERING COLUMN TO SEPARATE FROM THE LOWER BEARING. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

RE: RECALL 13S08 / NHTSA RECALL 13V385 FORD DEALERS COULD NOT DO REPAIRS TIMELY. THIS IS A WORKING COMMERCIAL VEHICLE. BOUGHT PARTS FROM FORD AND HAD INDEPENDENT MECHANIC PERFORM REPAIR. FORD/LINCOLN REFUSED TO REIMBURSE. I FEEL THAT IN LIGHT OF THE FACT THAT THE REPAIRS WERE PERFORMED, AND THAT THEIR REPRESENTATIVE DEALERS WERE NOT ABLE TO FIT US IN WITHIN A REASONABLE PERIOD OF TIME, THEY SHOULD REIMBURSE AT LEAST UP TO THE AMOUNT THEY REIMBURSE THROUGH DEALERS. THE REPAIRS WERE DONE 2 MONTHS AGO AND APPEAR TO BE SOLID. *TR

TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE HAVING REGULAR MAINTENANCE PERFORMED, THE TECHNICIAN NOTIFIED HIM THAT THE VEHICLE NEEDED TO BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 13V385000 (STEERING). THE TECHNICIAN EXPLAINED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, SHORTLY AFTER THE STEERING WHEEL STARTED TO MAKE A LOUD NOISE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,301.

STEERING WHEEL LOCKED WHILE TAKING A LEFT TURN AT A TRAFFIC LIGHT CONTROLLED INTERSECTION. WAS ABLE TO STOP CAR WITH BRAKE BEFORE COLLIDING WITH GAS STATION CURB/SIGNPOST. OF CONCERN IS THAT THIS CAR IS PART OF RECALL 13S08, I WAS NOTIFIED LAST FALL. WENT TO A DEALER PROMPTLY FOR A SAFETY INSPECTION ON 11/18/13. WAS TOLD VEHICLE WAS SAFE TO DRIVE. WAITED FOR DEALER TO CONTACT ME WHEN PARTS BECAME AVAILABLE. NEVER GOT A CALL, BUT GOT A FOLLOW-UP LETTER FROM LINCOLN. WHILE DRIVING TO DEALER FOR RECALL REPAIR, THE INCIDENT HAPPENED BEFORE ARRIVING AT THE DEALER. SOMETHING IS WRONG WITH THE SAFETY INSPECTION PROCESS. I WAS TOLD THE CAR WAS SAFE TO DRIVE. A LESS EXPERIENCED DRIVER WOULD HAVE CRASHED THE CAR. AT HIGHWAY SPEED, THERE IS NO WAY ANY DRIVER COULD HAVE PREVENTED A SERIOUS CRASH. *TR