2014 Lincoln Navigator

The contact owns a 2014 Lincoln Navigator. The contact stated while driving 60 MPH, the transmission unexpectedly downshifted to a lower gear, and the vehicle decelerated to 25 MPH within 4-5 seconds. The power train warning light was illuminated. The contact pulled over to the side of the road and turned off the vehicle. The contact stated that upon restarting the vehicle, the warning light was no longer illuminated, and the vehicle responded as needed while driving. The vehicle was taken to Firestone, where DTC: P0722 was retrieved, and the vehicle was diagnosed with output shaft speed sensor failure. The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in a related recall. The vehicle was being repaired. The manufacturer was notified of the failure and informed the contact that the failure was not related to a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

My vehicle exhibits an illuminated malfunction indicator light (MIL) and sometimes a wrench light in the instrument cluster. I had a diagnostic done on my truck to troubleshoot issue and the code was P0720. Ford issued a recall on Lincoln Navigator built between April 11, 2011 through August 19, 2013. My truck was built October 2013 and Tom Wood Ford of Indianapolis Indiana states my vehicle does not qualify for the recall and they want $1400.00 to repair the same issue as the recall notice. I was under the assumption that If an affected vehicle exhibits an illuminated malfunction indicator light (MIL) and/or wrench light in the instrument cluster with diagnostic trouble codes (DTCs) P0720, P0722, P0731 and/or P1500 stored in the PCM, dealers are to replace the molded leadframe and this service must be performed at no charge to the vehicle owner. I believe Ford/Lincoln still installed the faulty recalled parts on all Lincoln Navigators that were built the whole year in 2013. I would like for this expensive repair to be covered under the Ford Customer Satisfaction Program 19N01.

The contact owns a 2014 Lincoln Navigator. The contact stated that while driving at various speeds, the vehicle would independently downshift which would lead to an abrupt slowdown of the vehicle. The contact stated that both the power train and fuel tank warning symbols would appear on the instrument panel after the failure. The contact would then restart the vehicle and resume normal driving shortly after the failure. The contact had taken the vehicle to an independent mechanic who was initially unable to duplicate the failure. The mechanic diagnosed the vehicle and discovered that the Powertrain Control Module (PCM) was defective. The mechanic also reached out to a dealer who informed him that there were no recalls on the vehicle. The manufacturer was notified of the failure and confirmed that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 82,000.

TL* THE CONTACT OWNS A 2014 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE AT A STOP AND TO GO, THE VEHICLE LOSS MOTIVE POWER BETWEEN FIRST AND SECOND GEAR, FAILING TO ACCELERATE AS DESIGNED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKE ROBERTS MOTORS INC., (4350 N ALBY ST, ALTON, IL 62002) WHERE THE TRANSMISSION FLUID WAS CHANGE AND A NEW HOSE WAS REPLACED HOWEVER, THE REPAIRS FAILED TO FIX THE FAILURE. THE VEHICLE WAS LATER TAKEN TO WEBER FORD (3465 PROGRESS PKWY, GRANITE CITY, IL 62040) AND WAS TEST DRIVEN HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO EXCEED 25 MPH. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

TL* THE CONTACT OWNS A 2014 LINCOLN NAVIGATOR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DOWNSHIFTED INTERMITTENTLY WITHOUT WARNING INTO FIRST GEAR. THE CONTACT HAD TO TURN THE VEHICLE OFF AND BACK ON FOR THE VEHICLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO JOHN WIESE FORD (203 10TH ST S, SAUK CENTRE, MN 56378, (888) 868-6561) WHERE IT WAS DIAGNOSED THAT THE LEAD FRAME WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V075000 (POWER TRAIN), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-24448826-J5N0K0. THE MANUFACTURER CONFIRMED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. *TT CONSUMER STATED IN REGARDS TO SAFETY RECALL 19S07 WHICH DOES NOT INCLUDE MY VEHICLE BECAUSE OF MANUFACTURE DATES. I HAVE EXPERIENCED THE SAME SAFETY ISSUE DOWNSHIFTS AS THIS RECALL BUT THE MANUFACTURE DATE DOES NOT INCLUDE MY VEHICLE BY 28 DAYS. THEREFORE LINCOLN WILL NOT COVER THE REPAIR TO CORRECT THE EXTREME SAFETY ISSUE. PLEASE INCLUDE MY REPAIR INFO TO MY SAFETY COMPLAINT OID NO. 11266110. *JB

THE SPEEDOMETER WOULD INTERMEDIATELY STOP WORKING. WHEN THIS IS HAPPENING IT WOULD HAVE A LOSS IN POWER OR BEGIN TO MISFIRE. WE HAVE NOW STOPPED DRIVING THE VEHICLE BECAUSE IT DOWN SHIFTED EXTREMELY HARD AT ROAD SPEED WHILE ALONG SIDE ANOTHER VEHICLE. THE WIFE WAS EXTREMELY SCARED AND I AM AFRAID IT WILL HAPPEN AGAIN AND CAUSE DAMAGE TO THE TRANSMISSION.