NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
13 reportsClear category filterMileage unknown · Jan 1, 2025
StructureVisibility
Shortly after leaving my home, I pulled onto the local road that takes me to the freeway. At this time I had noticed a pattern on the front panel of my panoramic sunroof which I had initially believed to be ice, as that is not uncommon for the environment I am in. Momentarily after this, I had merged onto the freeway where a cra…
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Shortly after leaving my home, I pulled onto the local road that takes me to the freeway. At this time I had noticed a pattern on the front panel of my panoramic sunroof which I had initially believed to be ice, as that is not uncommon for the environment I am in. Momentarily after this, I had merged onto the freeway where a cracking sound became prevalent. It was then when I realized there was no ice on my sunroof, it was the glass beginning to shatter. I immediately pulled over, as safety became a very imminent concern. After analyzing the front panel of the panoramic sunroof, I had attempted to take the vehicle off the freeway for further action as there was no major pieces of glass missing at the moment. After pulling off, the glass had suddenly completely broken, causing a very loud sound and a rush of air. It is important to note that there was zero impact made to the glass previous to the incident. This is a known issue from the Ford/Lincoln manufacturer in regards to their panoramic sunroofs that I happened to become a victim of.
NHTSA ODI #11633511
Mileage unknown · Dec 9, 2021
Structure
November 21, 2021, while driving on the HWY at about 65 MPH, the forward panoramic moon roof exploded. Simply exploded. Not hit by anything - no cars or trucks in front of us. Thank goodness, we had the interior part closed, or it would have exploded all over us. This was a very loud explosion! Thank goodness I did not lose…
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November 21, 2021, while driving on the HWY at about 65 MPH, the forward panoramic moon roof exploded. Simply exploded. Not hit by anything - no cars or trucks in front of us. Thank goodness, we had the interior part closed, or it would have exploded all over us. This was a very loud explosion! Thank goodness I did not lose control of the car.
NHTSA ODI #11443305
92,000 miles · May 4, 2021
StructureUnknown Or Other
MY 2014 LINCOLN MKT PANORAMIC ROOF EXPLODED WITH NO WARNING WHILE DRIVING. FORD IS CLAIMING THIS IS A REPAIR FOR WHICH I NEED TO PAY. I BELIEVE THIS IS A DANGEROUS DEFECT THAT NEEDS TO BE RECALLED. THERE ARE SEVERAL DOCUMENTED INSTANCES OF THIS HAPPENING WITH THE 2014 LINCON MKT. I WAS DRIVING 20MPH AND TURNING WHEN THE ROOF EXP…
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MY 2014 LINCOLN MKT PANORAMIC ROOF EXPLODED WITH NO WARNING WHILE DRIVING. FORD IS CLAIMING THIS IS A REPAIR FOR WHICH I NEED TO PAY. I BELIEVE THIS IS A DANGEROUS DEFECT THAT NEEDS TO BE RECALLED. THERE ARE SEVERAL DOCUMENTED INSTANCES OF THIS HAPPENING WITH THE 2014 LINCON MKT. I WAS DRIVING 20MPH AND TURNING WHEN THE ROOF EXPLODED
NHTSA ODI #11415115
180,000 miles · Jan 20, 2021
StructureInjury
19 JAN 2021 - FRONT MOONROOF GLASS EXPLODED OUT AT 69 MILES PER HOUR WITH NO OTHER VEHICLES AROUND, NO DEBRIS AROUND, ON I65 SOUTHBOUND AT APPROXIMATELY 8:00PM AND 61 DEGREES. AFTER GLASS EXPLODED OUTWARD, RESIDUAL GLASS THEN FELL ON MY HEAD (BALD), DOWN MY BACK AND SEAT (CROUCH) AREA AND BARELY BEING ABLE TO MAINTAIN THE VEHICL…
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19 JAN 2021 - FRONT MOONROOF GLASS EXPLODED OUT AT 69 MILES PER HOUR WITH NO OTHER VEHICLES AROUND, NO DEBRIS AROUND, ON I65 SOUTHBOUND AT APPROXIMATELY 8:00PM AND 61 DEGREES. AFTER GLASS EXPLODED OUTWARD, RESIDUAL GLASS THEN FELL ON MY HEAD (BALD), DOWN MY BACK AND SEAT (CROUCH) AREA AND BARELY BEING ABLE TO MAINTAIN THE VEHICLE.
NHTSA ODI #11388968
15 miles · Feb 19, 2020
Structure
I WAS DRIVING ON THE HIGHWAY AROUND 70MPH WHEN MY SUNROOF EXPLODED. THERE IS A LOT OF PEOPLE REPORTING THE SAME ISSUE, BUT UNFORTUNATELY FORD/LINCOLN DOESN'T TAKE ANY RESPONSIBILITY AND IT'S OBVIOUS THAT IS A DEFECT AND REALLY DANGEROUS FOR PEOPLE IN THE VEHICLE.
NHTSA ODI #11310072
130,000 miles · Jan 13, 2020
Structure
DRIVING DOWN THE HIGHWAY THE MOON ROOF MAKES A LOUD POPPING NOISE THEN SHATTERS
NHTSA ODI #11299093
34,000 miles · Feb 14, 2018
Structure
PANORAMIC SUNROOF EXPLODED WHILE RIDING DOWN THE HIGHWAY. WITHOUT ANY WARNING WE HEARD A LOUD EXPLOSION LIKE A GUN HAD BEEN SHOT INSIDE THE CAR WE IMMEDIATELY NOTICED THE GLASS CRACKED IN THE MOONROOF AND NOTICED LITTLE BITS OF GLASS ALL IN THE CAR AND ON THE DRIVER AND PASSENGERS, I HAD MY GRANDCHILDREN WITH ME AND THEY WERE TE…
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PANORAMIC SUNROOF EXPLODED WHILE RIDING DOWN THE HIGHWAY. WITHOUT ANY WARNING WE HEARD A LOUD EXPLOSION LIKE A GUN HAD BEEN SHOT INSIDE THE CAR WE IMMEDIATELY NOTICED THE GLASS CRACKED IN THE MOONROOF AND NOTICED LITTLE BITS OF GLASS ALL IN THE CAR AND ON THE DRIVER AND PASSENGERS, I HAD MY GRANDCHILDREN WITH ME AND THEY WERE TERRIFIED. I WAS ABLE TO STOP WHEN I FOUND A SAFE PLACE AND CALLED MY HUSBAND TO COME GET US. I HAVE BEEN INFORMED BY THE DEALER AND LINCOLN I WOULD NEED TO FILE THE CLAIM ON MY AUTO INSURANCE. AFTER RESEARCHING THIS ONLINE I HAVE FOUND NUMEROUS COMPLAINTS ON THIS ISSUE AND LINCOLN HAS NOT ISSUED A RECALL. THIS MATTER NEEDS TO BE LOOKED INTO ASAP BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED.
NHTSA ODI #11072874
120,000 miles · Nov 5, 2017
Structure
PANORAMIC GLASS ROOF SUDDENLY BROKE OFF WHEN DRIVING. NO CARS AHEAD OF ME, GLASS JUST EXPLODED LIKE MY CAR WAS GETTING SHOT. A LOUD BOOMM, WHEN STOPPED THE CAR TO LOOK AT IT, THE SIDES OF FRONT PANORAMIC GLASS ROOF WAS BROKEN ON THE BOTH SIDE AND ALL CRACKED IN BETWEEN. NOW, ONE DAY AFTER, ROOF HAS A BIG WHOLE IN THE MIDDLE. AFT…
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PANORAMIC GLASS ROOF SUDDENLY BROKE OFF WHEN DRIVING. NO CARS AHEAD OF ME, GLASS JUST EXPLODED LIKE MY CAR WAS GETTING SHOT. A LOUD BOOMM, WHEN STOPPED THE CAR TO LOOK AT IT, THE SIDES OF FRONT PANORAMIC GLASS ROOF WAS BROKEN ON THE BOTH SIDE AND ALL CRACKED IN BETWEEN. NOW, ONE DAY AFTER, ROOF HAS A BIG WHOLE IN THE MIDDLE. AFTER A RESEARCH ONLINE, THERE ARE MANY CASES LIKE MINE THAT HAVE HAPPENED ON SAME KIND CAR, SO THIS SEEMS A MANUFACTORY ISSUE TO ME. AND THIS IS A SAFETY ISSUE, WHICH SOMEONE COULD HAVE GOTTEN HURT INSIDE. THANK GOD MY INSIDE COVER WAS CLOSED. HOPE THIS ISSUE CAN GET RESOLVED
NHTSA ODI #11043595
150,000 miles · Apr 16, 2017
Structure
TRAVELING DOWN THE ROAD 4/16/17 ON A CLEAR 78 DEGREE DAY AND THE FRONT VISTA GLASS ROOF EXPLODES INTO PIECES. NO OTHER VEHICLES AROUND AND NO EXPLANATION AS TO WHY THE GLASS SHATTERED. SHARDS OF BROKEN GLASS CAME INTO THE PASSENGER COMPARTMENT ONTO THE DRIVER AND ALMOST CAUSED AN ACCIDENT.
NHTSA ODI #10978707
228,211 miles · Mar 31, 2016
StructureUnknown Or Other
WHILE PARKED IN FRONT OF A HOTEL FOR ABOUT 10 MINUTES WITH THE ENGINE RUNNING AND THE WINDOWS UP, THE FORWARD HALF OF THE GLASS ROOF EXPLODED OUTWARD WITH A LOUD BANG. LUCKILY, THE SUNSHADE WAS CLOSED SO NO GLASS FELL DIRECTLY THE PASSENGER. THERE WAS NO IMPACT, NO EXTREME TEMPERATURE, ABSOLUTELY NOTHING THAT WOULD CAUSE THIS TO…
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WHILE PARKED IN FRONT OF A HOTEL FOR ABOUT 10 MINUTES WITH THE ENGINE RUNNING AND THE WINDOWS UP, THE FORWARD HALF OF THE GLASS ROOF EXPLODED OUTWARD WITH A LOUD BANG. LUCKILY, THE SUNSHADE WAS CLOSED SO NO GLASS FELL DIRECTLY THE PASSENGER. THERE WAS NO IMPACT, NO EXTREME TEMPERATURE, ABSOLUTELY NOTHING THAT WOULD CAUSE THIS TO OCCUR... DATE OF OCCURRENCE: 3/31/2016 TIME OF OCCURRENCE: 7:18AM TEMPERATURE AT THE TIME IT HAPPENED: 50 DEGREES FAHRENHEIT PHYSICAL LOCATION: KENT STATE UNIVERSITY HOTEL, 215 S. DEPYSTER ST, KENT, OH AFTER SEARCHING THE INTERNET, I FOUND SO MANY PEOPLE THAT HAVE EXPERIENCED SIMILAR BREAKAGE... INDICATES THAT THERE HAS TO BE A DEFECT IN THE DESIGN OR POSSIBLY THE TEMPERING OF THE GLASS ITSELF. WHILE THERE WAS NO DANGER IN MY SITUATION, IT IS EASY TO SEE HOW THIS COULD CAUSE AN ACCIDENT IF IT OCCURRED UNDER DIFFERENT CIRCUMSTANCES. I FEEL THIS DEFINITELY NEEDS TO BE ADDRESSED WITH THE MANUFACTURER.
NHTSA ODI #10852720
Official recalls
4Feb 10, 2020
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Aug 25, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Mar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Lincoln MKT vehicles with a limousine or hearse preparation package, manufactured March 6, 2012, to March 10, 2015. In the affected vehicles, the vacuum pump relay may overheat due to an internal fault or contamination.
Consequence & remedy
Consequence: If the vacuum pump relay overheats, there is an increased risk of a vehicle fire.
Remedy: Ford will notify owners, and dealers will replace the vacuum pump relay with a new electro-mechanical relay, free of charge. The recall began on July 6, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S10.
Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗