2024 Lexus Nx

My 2024 Lexus NX 450h+ experienced a complete 12V battery failure after normal short-distance driving, leaving me stranded without warning. This is a known defect in Lexus plug-in hybrids that the manufacturer has not properly disclosed to buyers. Incident Details: After several short trips (all under normal driving conditions), my 2024 Lexus NX 450h+ failed to start. The vehicle was completely non-responsive. Because the doors and liftgate were locked and inoperable, I was forced to crawl through the rear cargo area with a pre-existing mobility issue (bad leg), causing significant physical pain and emotional distress. I later had to visit the Emergency Room due to pain and strain from the incident and was prescribed medication. When I reported the problem to Lexus Corporate, they initially attempted to shift blame onto my roadside assistance provider (AAA) instead of acknowledging the mechanical defect. No solution was offered to ensure the vehicle’s reliability for daily use. Ongoing Concerns: •Lexus has not issued a recall or fix for the widespread 12V battery failures affecting plug-in hybrid vehicles. •This issue poses a significant safety risk, particularly to older drivers, disabled individuals, and anyone who relies on their vehicle for essential transportation. •I purchased this vehicle at a premium price, expecting reliability, and it has failed in fundamental ways. •Being stranded without warning and physically harmed while trying to exit my own vehicle is completely unacceptable for any car, let alone a brand-new luxury model. Given the known nature of this defect (widely reported by other owners online), Lexus must be held accountable for addressing the safety hazards caused by faulty 12V battery systems in its 2024 NX 450h+ plug-in hybrid.

Lexus [XXX] & [XXX] [XXX] [XXX] [XXX] Lexus P.O. Box 259001 Mail Drop E3-2D Plano, TX 75025-9001 To Whom It May Concern, I am writing to express my serious concerns regarding a safety issue we encountered with our 2024 Lexus NX350, purchased from your dealership at 1000 Interstate Parkway, Akron, Ohio, 44312, in August 2023. Our purchasing experience met the high expectations associated with the Lexus brand, and we were pleased with the vehicle's features. During the delivery process, we received a walkthrough of the car's functionalities, and the technician assisted us in connecting her phone to download the app. However, there were no tutorials or instructions provided regarding the safety features, particularly in the event of an emergency except for showing us the SOS button on the at the roof panel On [XXX], my wife, [XXX], was involved in an accident while driving the NX350. I have included a photo to illustrate the extent of the damage. When the police arrived, [XXX] found herself unable to open either the driver or passenger doors; all doors were unresponsive. The officer (Hetrick #426) from the Macedonia, Ohio Police Department was also unable to assist her from the outside because the doors were not functioning from his side, as he could not determine if she was injured. She used the SOS button, which the call center was responsive, however, the could not assist with helping her to make the doors function. Faced with the urgency of the situation, [XXX] had no choice but to climb out through the window, which was extremely difficult for her given her injuries. This incident raises significant safety concerns. When we contacted the dealership to inquire about any known defects, we were told there were none, and the response was defensive, focusing on how we were instructed to manually open the doors during our walkthrough. However, neither of us was shown how INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Sep 16, 2024 I purchased a 2024 EX450 Plug-in Hybrid. During the purchasing process that new car delivery person recommended using the Lexus app which I installed. From Sep 18 through Sep 23 I drove the car in the EV mode around my community. I put on approximately 15 miles. On the morning of Sep 24, 2024 I needed to go to an important meeting. On Sep 23 in order to prepare for a 40 mile drive I plugged the car in and obtained a full charge. At 6:15am I opened the hatch and packed my car. The rear hatch opened without any issues. At 6:30 am I tried to enter the car and the car was locked. Fortunately I left the hatch open and I was able to crawl through the back of the car and open the car doors. I then tried starting the car and the car would not function, no click, no lights, all electric systems were dead. I reviewed the app on my phone and what was 36 miles 100% charged the previous night now stated 0% charged and -1 miles. Something had discharged the car overnight. There were no lights on or doors left open. The car was transported to the dealer. After a day of testing the battery (which was within spec) and the functions of the car the tech recommended the app that I used to monitor the charge status and other status's of the car including the ability to remote start the car be removed from my iphone. It is thought that the car overly communicates with the app thereby draining the battery. Doing on-line research I learned that others have come to this same conclusion. I am requesting that Toyota Motor Company immediately investigate this issue and if the app is the culprit immediately issue a warning to all its consumers that use the app to immediately remove the Lexus app from their phone. If a person had placed their children in a car seat, activated the hatch and closed the doors the doors would automatically lock. A caregiver could inadvertently lock their child in the car.